COVID-19 cancellation policy
Mar 18, 2020, 1:19 am
#61
FlyerTalk Evangelist
Join Date: Feb 2003
Posts: 10,206
I cancelled a BKK-ICN ticket on their app more than 3 weeks ago. They said to expect funds back to my card within a week. I still haven't received the funds. I would prefer not to have to wait on hold for hours to fix this issue. Do you think that I still have a chance to get this money back by waiting or will I need to bite the bullet and call?
Mar 18, 2020, 10:52 pm
#62
Join Date: Dec 2010
Location: Gangnam-gu, Seoul, Korea
Programs: KE Skypass Morning Calm Member, OZ Club
Posts: 2,351
I cancelled a BKK-ICN ticket on their app more than 3 weeks ago. They said to expect funds back to my card within a week. I still haven't received the funds. I would prefer not to have to wait on hold for hours to fix this issue. Do you think that I still have a chance to get this money back by waiting or will I need to bite the bullet and call?
Mar 20, 2020, 2:08 am
#63
FlyerTalk Evangelist
Join Date: Feb 2003
Posts: 10,206
I would wait. So many refunds, as long as you got a message/email anything with "Refund processed." Typically (at least here in Korea) - I got a text message with my Refund Confirmation Number and "refund processing." Then I got a message stating the refund amount of XXX confirmed." Did you get anything like that? I certainly wouldn't call now, especially if you know you will get the refund for sure.
Mar 21, 2020, 7:15 pm
#64
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2005
Posts: 38,410
I cancelled a BKK-ICN ticket on their app more than 3 weeks ago. They said to expect funds back to my card within a week. I still haven't received the funds. I would prefer not to have to wait on hold for hours to fix this issue. Do you think that I still have a chance to get this money back by waiting or will I need to bite the bullet and call?
Mar 22, 2020, 10:21 pm
#65
Join Date: Dec 2010
Location: Gangnam-gu, Seoul, Korea
Programs: KE Skypass Morning Calm Member, OZ Club
Posts: 2,351
Mar 23, 2020, 11:02 am
#66
Join Date: Jan 2020
Location: Madison, WI
Programs: Delta DM, Marriott-Gold, Hilton-Diamond
Posts: 44
Really confused now-a refund for my travel companion's ticket posted over night to my CC, but is back-dated to the 20th. My ticket on the same PNR hasn't posted yet. Anyone else see this? Maybe I need to call back in to verify both tickets are set to be refunded correctly?
Mar 24, 2020, 2:08 pm
#67
Join Date: Mar 2008
Posts: 1,528
How the heck is anyone getting through to KE?
They finally cancelled one segment of my award ticket, so now I'm trying to get the points refunded without the penalty, but the US line is busy (as it has been for the past month).
Cyberchat is offline.
They finally cancelled one segment of my award ticket, so now I'm trying to get the points refunded without the penalty, but the US line is busy (as it has been for the past month).
Cyberchat is offline.
Mar 24, 2020, 11:47 pm
#69
Join Date: Nov 2014
Posts: 120
Has anyone actually gotten a refund?
I cancelled 4 weeks ago and they told me it would be 2-4 weeks to process the refund but I still didn't get the refund.
I am wondering if they are actually backlogged or instead short on cash and stalling. At some point I guess I could try a credit card chargeback, but I don't want to do that unless I have to.
Thanks for any insight.
I cancelled 4 weeks ago and they told me it would be 2-4 weeks to process the refund but I still didn't get the refund.
I am wondering if they are actually backlogged or instead short on cash and stalling. At some point I guess I could try a credit card chargeback, but I don't want to do that unless I have to.
Thanks for any insight.
Mar 25, 2020, 7:49 am
#71
Join Date: Mar 2008
Posts: 1,528
OK so I tried yesterday (going to get a huge phone bill) as I didn't have international calling on my Verizon "landline". After 10 minutes on hold I hung up ($30 down the drain). I then added the international plan for $10 on my Verizon Digital Voice. Tried again today, from landline this time to the: +33-1-5345-3177 #. After like 1 minute on hold they picked up (this was just now Eastern time). Full refund of points (this was an award ticket) and they said money would take 6-8 weeks. More concerned about the points vs. cash at this point.
Just an FYI. Not sure if it'll help. Agent was very polite and I didn't have to even ask for full (no penalty) refunds/waiver for points reimbursement.
Just an FYI. Not sure if it'll help. Agent was very polite and I didn't have to even ask for full (no penalty) refunds/waiver for points reimbursement.
Mar 26, 2020, 12:13 am
#75
Join Date: Dec 2010
Location: Gangnam-gu, Seoul, Korea
Programs: KE Skypass Morning Calm Member, OZ Club
Posts: 2,351
OK so I tried yesterday (going to get a huge phone bill) as I didn't have international calling on my Verizon "landline". After 10 minutes on hold I hung up ($30 down the drain). I then added the international plan for $10 on my Verizon Digital Voice. Tried again today, from landline this time to the: +33-1-5345-3177 #. After like 1 minute on hold they picked up (this was just now Eastern time). Full refund of points (this was an award ticket) and they said money would take 6-8 weeks. More concerned about the points vs. cash at this point.
Just an FYI. Not sure if it'll help. Agent was very polite and I didn't have to even ask for full (no penalty) refunds/waiver for points reimbursement.
Just an FYI. Not sure if it'll help. Agent was very polite and I didn't have to even ask for full (no penalty) refunds/waiver for points reimbursement.
