COVID-19 cancellation policy
Jun 11, 2020, 7:12 am
#121
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL FO 1MM
Posts: 1,761
My return portion on a LHR-ICN-SYD-ICN-LHR in March, got cancelled by them, we asked for the refund on the 24th of March, we are still waiting, they just say " we will leave a note to the Refunds Department based in Kuala Lumpur, it is not right. Call us by the end of next week if you don't have the money" . They have been told us that, every week for the last 4 weeks. I am getting very annoyed now....
Jun 13, 2020, 8:28 am
#122
Join Date: Aug 2019
Location: London
Posts: 40
I may look into that, right now, I am waiting to hear the outcome of a chargeback from another airline, Amex has been mediocre, since we explained we booked refundable tkts, flight got cancelled, and the airline said they offered us vouchers! so we had to reopen the case, as we did not agree toi that, we never asked for vouchers, we wanted the money back, even the fare conditions of the tkt said refundable.... but they did not see that the first time . So once thats over, I may think about doing the same with KE.
Jun 25, 2020, 11:06 am
#123
Join Date: Feb 2017
Location: SE England
Programs: AF-KL Platinum, ALL Platinum
Posts: 755
What is the maximum amount of time people have been forced to wait for a KE refund? As I have mentioned previously (#115) I made a refund request on 7th April. KE told me not to call them until June, which I did on 1st June which the phone operator was not happy about. Told to continue to wait - now on 25th June and still no refund from KE. Since I do not have any email traffice with KE then I have no supporting documents to make a chargeback with AMEX UK.
Jun 25, 2020, 7:22 pm
#124
Join Date: Dec 2010
Location: Gangnam-gu, Seoul, Korea
Programs: KE Skypass Morning Calm Member, OZ Club
Posts: 2,352
What is the maximum amount of time people have been forced to wait for a KE refund? As I have mentioned previously (#115) I made a refund request on 7th April. KE told me not to call them until June, which I did on 1st June which the phone operator was not happy about. Told to continue to wait - now on 25th June and still no refund from KE. Since I do not have any email traffice with KE then I have no supporting documents to make a chargeback with AMEX UK.
Jun 26, 2020, 2:04 am
#125
Join Date: Feb 2017
Location: SE England
Programs: AF-KL Platinum, ALL Platinum
Posts: 755
Out of interest, does FFP status affect refund times and priorities during this massive amount of refund requests? So that top-tier's get refunded faster.
I have AF/KL Flying Blue Platinum (STE+) status and was refunded back to AMEX UK by AF within one week for a flight that AF cancelled at the end of August once I used the simple online AF website refund option. Whereas, I have no status with any other airline and found I've had to wait months (TG), remain waiting for months (KE) or got no response and AMEX UK has won the chargeback request (that was with LH).
I have AF/KL Flying Blue Platinum (STE+) status and was refunded back to AMEX UK by AF within one week for a flight that AF cancelled at the end of August once I used the simple online AF website refund option. Whereas, I have no status with any other airline and found I've had to wait months (TG), remain waiting for months (KE) or got no response and AMEX UK has won the chargeback request (that was with LH).
Jun 26, 2020, 10:20 pm
#126
Join Date: Dec 2010
Location: Gangnam-gu, Seoul, Korea
Programs: KE Skypass Morning Calm Member, OZ Club
Posts: 2,352
Out of interest, does FFP status affect refund times and priorities during this massive amount of refund requests? So that top-tier's get refunded faster.
I have AF/KL Flying Blue Platinum (STE+) status and was refunded back to AMEX UK by AF within one week for a flight that AF cancelled at the end of August once I used the simple online AF website refund option. Whereas, I have no status with any other airline and found I've had to wait months (TG), remain waiting for months (KE) or got no response and AMEX UK has won the chargeback request (that was with LH).
I have AF/KL Flying Blue Platinum (STE+) status and was refunded back to AMEX UK by AF within one week for a flight that AF cancelled at the end of August once I used the simple online AF website refund option. Whereas, I have no status with any other airline and found I've had to wait months (TG), remain waiting for months (KE) or got no response and AMEX UK has won the chargeback request (that was with LH).
Jul 3, 2020, 1:35 am
#127
Join Date: Jun 2018
Location: PAR, TYO, SEL, SIN, SYD
Programs: AF/KLM Platinum Ultimate, VA Velocity Platinum, ALL Platinum
Posts: 716
Booked 2 tickets SYD - ICN - LAX and SYD - ICN - CDG both return scheduled for April. Asked for a refund and got a confirmation of a Refund Application on the 20th of March.
Got a refund receipt on the 1st of July and the money came in on the 2nd of July. They sure did take their time but I finally got my money back... Had a flight between CDG and LAX in March but canceled it because of the border closure, Delta refunded me in 2 weeks.
Between this and KE going along with their Skypass changes I think I'm gonna jump ship and switch FFPs.
Got a refund receipt on the 1st of July and the money came in on the 2nd of July. They sure did take their time but I finally got my money back... Had a flight between CDG and LAX in March but canceled it because of the border closure, Delta refunded me in 2 weeks.
Between this and KE going along with their Skypass changes I think I'm gonna jump ship and switch FFPs.
Jul 3, 2020, 1:51 am
#128
Join Date: Feb 2017
Location: SE England
Programs: AF-KL Platinum, ALL Platinum
Posts: 755
Is KE supposed to give a confirmation email or similar with a reference number whilst a refund is being processed? I had to telephone KE to request a refund and I've not had any email (or refund yet) from KE. Getting anxious that I'm not going to get my +£2,000 back for a flight I cancelled in April that was supposed to fly in May.
Jul 14, 2020, 2:37 am
#129
Join Date: Aug 2019
Location: London
Posts: 40
Sep 3, 2020, 4:55 am
#131
Join Date: Dec 2010
Location: Gangnam-gu, Seoul, Korea
Programs: KE Skypass Morning Calm Member, OZ Club
Posts: 2,352
Just as a reference - but I know being IN Korea I'm the exception. I got a schedule change notice for my Europe flight in October YESTERDAY...which I'm obviously cancelling bc Corona restrictions and quarantine rules here in Korea.
It was a mileage ticket paid with Korean credit card. The mileage was refunded in literally 15 minutes. The taxes/fees fully refunded as well and that was finalized in less than 24 hours in their system (got message TODAY) - now waiting for my bank to give the cash back to me so I'm guessing it will show up overnight here in Korea.
Somehow here in Korea it's still LIGHTNING FAST.
It was a mileage ticket paid with Korean credit card. The mileage was refunded in literally 15 minutes. The taxes/fees fully refunded as well and that was finalized in less than 24 hours in their system (got message TODAY) - now waiting for my bank to give the cash back to me so I'm guessing it will show up overnight here in Korea.
Somehow here in Korea it's still LIGHTNING FAST.
Sep 7, 2020, 7:49 pm
#132
Join Date: Dec 2010
Location: Gangnam-gu, Seoul, Korea
Programs: KE Skypass Morning Calm Member, OZ Club
Posts: 2,352
Just as a reference - but I know being IN Korea I'm the exception. I got a schedule change notice for my Europe flight in October YESTERDAY...which I'm obviously cancelling bc Corona restrictions and quarantine rules here in Korea.
It was a mileage ticket paid with Korean credit card. The mileage was refunded in literally 15 minutes. The taxes/fees fully refunded as well and that was finalized in less than 24 hours in their system (got message TODAY) - now waiting for my bank to give the cash back to me so I'm guessing it will show up overnight here in Korea.
Somehow here in Korea it's still LIGHTNING FAST.
It was a mileage ticket paid with Korean credit card. The mileage was refunded in literally 15 minutes. The taxes/fees fully refunded as well and that was finalized in less than 24 hours in their system (got message TODAY) - now waiting for my bank to give the cash back to me so I'm guessing it will show up overnight here in Korea.
Somehow here in Korea it's still LIGHTNING FAST.