OK so I tried yesterday (going to get a huge phone bill) as I didn't have international calling on my Verizon "landline". After 10 minutes on hold I hung up ($30 down the drain). I then added the international plan for $10 on my Verizon Digital Voice. Tried again today, from landline this time to the: +33-1-5345-3177 #. After like 1 minute on hold they picked up (this was just now Eastern time). Full refund of points (this was an award ticket) and they said money would take 6-8 weeks. More concerned about the points vs. cash at this point.

Just an FYI. Not sure if it'll help. Agent was very polite and I didn't have to even ask for full (no penalty) refunds/waiver for points reimbursement.