If you apply a MTM cert but cancel or change your flight, do you get the cert returned?

I'd really like to know the answer to this question too. If anybody out there goes through this, please let us know! It is not explicitly discussed in any of the terms/FAQ that I can find.

Same here. The wording on the website dances around this but doesn't address directly. The first sentence below says you'll lose the certs if you don't cancel before the flight (implying you will get them back if you do cancel beforehand?). The second sentence could be read to mean that only certs associated with flight cancellations or substituted equipment will be returned.

Customers who have used Move to Mint certificate(s) who no-show for the flight without canceling the booking before the time of departure will forfeit the certificate(s) and applicable taxes, except where prohibited by law. Certificates and applicable additional taxes will be recredited to customers who have used Move to Mint certificate(s) if the flight is canceled or operated by substituted equipment on which Mint is not available.

This has to be motivation for them to fix this stupid system at some point!

And it sucks that 1 certificate basically has no value. Totally misleading. Good way to frustrate your loyal customers B6!

Hi all, I'm new to the forum but have been following this thread for a while. Thank you for all of the insights herein!

Wondering if someone can give me guidance for my specific situation:

• I currently have my family of 4 booked one-way in Mint, BOS-AMS, in June. ~300k points plus maybe $2500, IIRC.
• I have 6 MTM certificates that I don't think I'll have an opportunity to use the rest of the year.

So, the question is: Should I cancel the trip above and re-book with certificates to save some money? What is the safest and most efficient way to do this and keep everyone in Mint? The tricky part, I think -- please correct me if I'm wrong -- is that aside from via the certificates, I can't upgrade to Mint after booking, except at the gate. And I don't think I can use either points or certificates for an itinerary where I'm not traveling? (In other words, I can't e.g. put my kids in Mint on one itinerary using points, and then book myself and my wife on a second one using the MTM certs?)

Thank you!

The safest way would be to create a new booking for yourself (if you're the Mosaic). Then you can see how many Mint certs are required on that particular segment. If it's 4 certs you could apply the 4 certs and then cancel your original ticket immediately thereafter for just yourself (calling the Mosaic line and telling them to keep the tickets intact for the other 3 passengers). If it's 3 certs, you could immediately cancel the new booking and create another new booking for 2 passengers (yourself and one other), and then assuming it's still 3 certs required (it's possible there was only 1 seat available for 3 certs) then apply the 6 certs and cancel the original booking for only 2 of the passengers as before. Unlikely the route would only require 2 certs, but if so just follow the same procedure for 3 passengers.

Holy hell dealing with Mosaic is so bad. Called to try and apply the MTM, finally got a price from agent last night FLL-SFO was 1 MTM, call back today to apply and agent has spent 15 minutes trying while lecturing me on why I should do this online and how hard it is for them to do it manually. Agent wasn't able to apply it and now is saying they need to file internal IT tickets, but is blaming me for not just doing it online. Yeah if I could do it online I would have. All this to just apply a cert is crazy.

After all this agent now says that price is 4 MTM for FLL-SFO for a $750 mint flight. Well then, I guess its time to just HUACA. Well after talking to multiple agents it seems like price is stuck at 4 for this flight. None of them have any clue but just say that demand is high. Online chat agents all say its 1 cert but cannot help apply.

Thank you! I had no clue this bit was an option.

Yes, JetBlue can cancel individual tickets on a reservation but I believe you need to call in to do it so they can first split off the passenger or passengers that are cancelling. No way to split online.

JetBlue, like all airlines, will sweep passenger manifests occasionally and cancel duplicate or overlapping bookings. But as long as you call to cancel the original ticket or tickets immediately afterwards (reminding them to leave the remaining tickets on the original reservation in place), you shouldn't have an issue. Just don't plan to wait a day to cancel the original or they could cancel the new one with the MTM certs. I've had duplicate bookings a few times on JetBlue for brief periods (e.g., switching from cash to points booking or vv) and it's been fine.

It's just like last year's version of MTM. They've set up a system that is fine if it works as intended. And when it doesn't work as intended, which is more often than it should be, they make it almost impossible to rectify.

Jetblue customer service reply is that "its dynamic pricing" and that the more you call in to check on how much it costs the more it will influence the cost. Yeah that seems just fully made up. But its useless trying to get them to understand that. They just keep saying its dynamic so no one will ever know the answer to how much it really should cost. Called back and new rep said 2 certificates, but he couldn't apply them so I would have to try again later. Im sure when I call back it will be back to 3-4 certs.

Can anybody confirm usage of MTM certs on an itinerary of more than 2 people? If I book 4 passengers (myself included, M3) for a OW trip could I apply MTM certs to all 4? I have 4 certs so would be looking for a trip with redemption value of only 1 cert per trip of course.

Some responses to above:

1). If you cancel an itinerary with MTM you get the certificates restored. Best way to assure it happens immediately is to call and have them remove MTM which you can do at any time. Then cancel

2). I believe MTM only applies to one companion but i
did not research to verify. Perhaps I just assumed because that is how every normal airline operates.

3). Continually annoyed with Jet Blue. If the fare changes on just about any other carrier (maybe not AA) whether paid or award, even if I have been upgraded I can have ticket reissued and get the difference back as credit. Some carriers I can do this online myself (Delta for example). B6 - I ticket at 24,300 points per person. Confirm MTM. 3 days later fare is 18,000, so for two pax overpaid 12,600. Can’t change award travel - have to cancel and rebook. Mosaic desk can’t tell me how many certificates will be needed for new itinerary if I cancel and rebook without an existing reservation by a mosaic who has enough certs. So do I risk losing mint trying to get my 12k points back - of course not. Another reason this system is so poorly deployed and not customer friendly! I sent them a message asking for something as a customer service measure but not hopeful they will make this right. They probably don’t even see anything wrong with their IT.

Helpful, thanks! Now, let's all send Jetblue psychic urgency to update the systems to show in real-time how many MTM certs it will take to upgrade a given flight BEFORE you have to purchase it...

They claimed to have had a meeting with IT leadership about it this week so maybe 2025 roll out? Haha