bevnetcraven

I constantly have issues with FlyFi where it will say it's "Connected" but the connection doesn't fully work. Specifically, I can reach certain large sites, e.g. CNN works, but others, such as Google, Twitter, and even JetBlue.com, don't. All the while the FlyFi hub says I'm "connected." I travel with an iPad, iPhone, and a MacBook Pro and I'll see different results on all three (yes, I use different email addresses for FlyFi).

With the latest FlyFi update in Jan 2017, which seems sorta half-baked since there's still an option for "Plans" even though they appear to have done away with Premium internet now that it's completely free, there's no way to disconnect from FlyFi.

Leaving and joining the network (as well as rebooting) doesn't do anything since it appears as though connectivity is pegged to your MAC address.

Couple of questions:
- Am I alone in having issues like this?
- Are there other troubleshooting steps that I'm missing that resolve this?
- How does JetBlue ever fix/improve upon this if their on the ground support team doesn't seem to care about FlyFi?

tphuang

Flyfyi has worked really well for me 90+% of time.
I use macbook normally. While it's not as fast as home internet, I find it to be pretty good.

sbm12

This has been the case since the system launched and is a minor pet peeve of mine.

Beyond that, I've not experienced the same issues you describe with the system.

MSYtoJFKagain

I've had a few issues with the system itself not working on the entire plane or losing coverage but never any of the issues you've mentioned. I use laptop, phone, and iPad.

MikeBOS

I have seen this too, but only once. I couldn't figure out any way to get around it. I had the issue on my laptop but my phone was fine, so exactly the same as you describe it...

sfozrhfco

I had the same issue on an A320 transcon a couple days ago. Could not log out and most apps worked but could not get on flightaware.com and a few other sites. It was an overnight flight that was delayed so most people were asleep and not using the internet. My iPad worked better than my iPhone.

GrayAnderson

Back at Thanksgiving I had a highly unstable connection and was unable to stay logged into a MUSH (which is the definition of a low-data program).

DAS02135

I have the same problem on almost all a321 flights. In fact I'm having it now on the BOS-LAX flight!

I can rarely get any websites to load on my laptop on the a321, except sometimes the BBC. It says I'm connected and info on the flyfi page does get updated like flight status.

Everything works when I use my iPhone.

Any ideas for how to get my laptop to work? I tried reconnecting to the network, restarting the computer, and even installing the windows updates that have been promoting me for a couple weeks just in case.

tphuang

without looking at your laptop, it's impossible to say exactly how to fix it. You can try different browsers. You can try manually go to the flyfi webpage and see if that leads you to anything. I haven't flown B6 recently so don't know if this would work. Once you connect on your iPhone, it might lead you to a page to say if you want to connect to flyfi. Try to get the link for that page and go to that page on your laptop browser. Sometimes, laptop does not know exactly the page to go to connect to the flyfi network.

MSYtoJFKagain

I was actually recognized as a different passenger on FlyFi during my last E190 flight. The name wasn't even close. Service worked well but I had a laugh every time I checked The Hub.

bevnetcraven

Tweet @jetblue and they'll give you a credit. Doesn't get it working, but still...

On that, I'm pretty sure there is no way to fix this by changing things on your laptop...service is tied to your physical MAC address. JetBlue / their provider needs to offer a logout or "reset" option.

monkeyrat100

I'm having the same issue right now. It works from my tablet but not on my phone. On my phone I can only hit the flyfi hub homepage but nothing works besides flight details. And it stays connected so you can't even disconnect, even after restarting the phone.

Curtis Frazier

In flight now, joined just so I could post.

I have three devices. My MacBook and iPhone cannot access HTTPS sited. My iPad can access everything. Judging by the post above, it seems secure vs unsecure is the difference.

Super annoying.

EDIT: Spoofed a new MAC address on my MacBook and it's working fine now!

DAS02135

How do you spoof a MAC address?

JetBlueFA

Inflight just received further communication on this issue. We have been complaining up and down about the inability to use the Fly-FI despite it showing connected. There is also a bug where if you connect on the ground and at the gate, the system will kick you off on departure and not allow you back on. Excede is working to provide a fix for that issue. Us as inflight are hit the hardest as we use the Fly-Fi on the ground to sync our manifests if we have poor cell service. The issue is being actively worked on and I'll try to post an update when a fix is in place.