Inflight just received further communication on this issue. We have been complaining up and down about the inability to use the Fly-FI despite it showing connected. There is also a bug where if you connect on the ground and at the gate, the system will kick you off on departure and not allow you back on. Excede is working to provide a fix for that issue. Us as inflight are hit the hardest as we use the Fly-Fi on the ground to sync our manifests if we have poor cell service. The issue is being actively worked on and I'll try to post an update when a fix is in place.