without looking at your laptop, it's impossible to say exactly how to fix it. You can try different browsers. You can try manually go to the flyfi webpage and see if that leads you to anything. I haven't flown B6 recently so don't know if this would work. Once you connect on your iPhone, it might lead you to a page to say if you want to connect to flyfi. Try to get the link for that page and go to that page on your laptop browser. Sometimes, laptop does not know exactly the page to go to connect to the flyfi network.