New IHG Best Rate Guarantee - Discussion & Feedback

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Old Apr 17, 17, 12:51 am   -   Wikipost
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Recent discussion (After January 01, 2016) could be found in this thread.

Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
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Old Dec 19, 11, 11:40 pm
  #1036  
 
Join Date: Nov 2011
Posts: 27
Originally Posted by cbellero View Post
I am currently looking at one possible claim. Skoosh has a flexible rate with breakfast that is 60 EUR cheaper than the IC rate. However, the Skoosh rate point of now return is 3 days before arrival, whereas the IC rate can still be canceled same day.

Will this be a grounds of rejection?

Yea, why not try it, there's no harm in trying. so we can see the result
bunindoven00 is offline  
Old Dec 20, 11, 8:28 pm
  #1037  
 
Join Date: Jul 2002
Location: SYD, Australia......Hotels: IHG Spire Royal Amb, HHon Diamond, Marriott Titanium...Airlines: BA Gold (OW Emerald), LH SEN** (*G), QF Plat (LT Silver), VA, UA
Posts: 2,087
Has anyone found a cheaper rate for the IC in Sydney, Australia, yet? Since they dropped foreign currency comparison sites from the guarantee I can't seem to find any other site with a lower rate.
Sydfly is offline  
Old Dec 20, 11, 9:22 pm
  #1038  
 
Join Date: Mar 2011
Posts: 6
Originally Posted by allensun View Post
This is simply incorrect. IHG BRG will allow comparisons to Skoosh as long as:

1) The rate is immediately bookable.
2) The rate is publicly available.

This applies to 3rd party website.
I'm confused. Doesnt Skoosh charge you for the resrvation once you input your CC # click "confirm"?

My hotel was on IHG, & the rates available on IHG was Best Flex Rate only (no adv purchase rate).

I'm asking because after spending almost an hour over the phone, & getting the BRG supv to say my claim is valid (original rep said he couldnt find lower price), I asked to hold while they send me the confirmation email. Then the supv came back & said although I found a lower price, the webiste charges guests immediately upon booking, & IGH didnt, so therefore the claim is denied.

Which 3rd party site does NOT charge your CC upon booking a reservation? Both IHG & the site getaroom.com indiacted the reservation is fully refundable? Am I missing something here? OR did I get cheated out of my free night?
chrissy1 is offline  
Old Dec 20, 11, 10:28 pm
  #1039  
 
Join Date: Jun 2005
Location: New Orleans, LA
Programs: AA Platinum, SPG Gold, Marriott Gold, Hilton Diamond
Posts: 232
Foreign currency

I booked a HIE in Taiwan and then found it on Orbitz for $12 cheaper.

I called in and they would not honor the claim because the price on Orbitz was in USD. She told me the 3rd party site had to show the room in the local currency. What travel site prices in Taiwan dollars? So in other words, the BRG is rendered meaningless in countries where there are no online sites?
tormapleaf is offline  
Old Dec 20, 11, 10:52 pm
  #1040  
 
Join Date: Jun 2011
Posts: 1,119
Originally Posted by chrissy1 View Post
I'm confused. Doesnt Skoosh charge you for the resrvation once you input your CC # click "confirm"?

My hotel was on IHG, & the rates available on IHG was Best Flex Rate only (no adv purchase rate).

I'm asking because after spending almost an hour over the phone, & getting the BRG supv to say my claim is valid (original rep said he couldnt find lower price), I asked to hold while they send me the confirmation email. Then the supv came back & said although I found a lower price, the webiste charges guests immediately upon booking, & IGH didnt, so therefore the claim is denied.

Which 3rd party site does NOT charge your CC upon booking a reservation? Both IHG & the site getaroom.com indiacted the reservation is fully refundable? Am I missing something here? OR did I get cheated out of my free night?
My friend had a claim denied for the same reason. The logic was a flex rate at IHG only charges you at check-out, whereas these guys charge you right away and then may refund. That means they are holding your money until your stay which IHG view as being a more restrictive rate, which means it's not comparable to the best flexible rate they have. Absolutely ridiculous, I know...

Vote with your wallet.
mabramovich is offline  
Old Dec 21, 11, 12:54 am
  #1041  
 
Join Date: Dec 2007
Location: SFO
Posts: 3,405
Originally Posted by tormapleaf View Post
I booked a HIE in Taiwan and then found it on Orbitz for $12 cheaper.

I called in and they would not honor the claim because the price on Orbitz was in USD. She told me the 3rd party site had to show the room in the local currency. What travel site prices in Taiwan dollars? So in other words, the BRG is rendered meaningless in countries where there are no online sites?
hmmm... there are Taiwanese online travel sites priced in TWD. (and most other Asian countries...) (but can you read the sites? )
myperks is offline  
Old Dec 21, 11, 4:32 am
  #1042  
 
Join Date: Jan 2010
Location: Brussels,Belgium
Posts: 191
Best Price Guarantee at IC Madrid

Here's my first success story with IHG's Best Price Guarantee at IC Madrid. I also added an overview of the different options to get the best rates at IHG hotels.

http://travel.bart.la/2011/12/21/ihg...ice-guarantee/

Thanks.
bartla is offline  
Old Dec 21, 11, 11:53 am
  #1043  
 
Join Date: Aug 2004
Location: SAT
Programs: AA PLT, BA Gold, TK Gold, Hyatt Gold, Hilton Gold, Gold SPG, AS 75K, QR PLT
Posts: 5,823
Originally Posted by MKB View Post
I really don't understand why you have to be so rude and cannot explain yourself in a civil manner.

All you had to say was that IHG are interpreting the expression "type of accommodation" to refer to the combination of room type plus any package elements rather than just room type. This would have been useful information because it's certainly not how I'm sure most people would interpret it, and it's not included in IHG's definitions.

You could have explained that at the outset rather than being so antagonistic.
Late to the party, but I think Montacute has been Morthancute and Morthanpatient with you.

And s/he is right, on top of it
Deltahater is offline  
Old Dec 23, 11, 6:28 am
  #1044  
 
Join Date: Aug 2011
Location: Munich
Posts: 15
Reimbursement outside of the USA

Reimbursement for people not living in the USA seems to work well. I live in Germany and stayed at an IC hotel in November, which was not able to adjust my rate. I was informed by the guys from IHG, that I will have to pay the hotel up-front and that I will receive a refund via cheque within 4-6 weeks.

I received that cheque 17 days after requesting a refund. The cheque was issued in US$, so my bank demanded money for handling it and for changing the money to Euro. After this was done, I realized, that I actually earned money for my stay at IC. The amount I received in my bank account was 25€ higher than the amount I payed originally by credit card.

Seems like IHG is adding some buffer, in case the exchange rate changes or some bank charges high fees for handling cheques.

IŽm really happy with the result as I was starting to prepare for a long discussion and waiting time.
longjourney is offline  
Old Dec 23, 11, 6:32 am
  #1045  
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Originally Posted by longjourney View Post

I received that cheque 17 days after requesting a refund. The cheque was issued in US$, so my bank demanded money for handling it and for changing the money to Euro. After this was done, I realized, that I actually earned money for my stay at IC. The amount I received in my bank account was 25€ higher than the amount I payed originally by credit card.
Last time I saw a cheque in Europe was sometime in the early 1980's. They should be able to process and wire the money to your bank account. As long as they from a bank account in the euro zone, there are no fees.
holtju2 is offline  
Old Dec 23, 11, 9:03 am
  #1046  
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Originally Posted by longjourney View Post
Seems like IHG is adding some buffer, in case the exchange rate changes or some bank charges high fees for handling cheques.
Maybe...but the € dropped quite a bit against the US$ in recent weeks.
soitgoes is offline  
Old Dec 23, 11, 10:14 am
  #1047  
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Originally Posted by soitgoes View Post
Maybe...but the € dropped quite a bit against the US$ in recent weeks.
I honestly think this is the real reason behind that additional amount.
Happy is offline  
Old Dec 23, 11, 3:35 pm
  #1048  
Company Representative - InterContinental Hotels
 
Join Date: May 2011
Location: Salt Lake City Utah
Programs: IHG Rewards Club
Posts: 166
I have been advised the BPG Center is closed for the following dates and times over the holidays so our employees can spend time with their families.

The closures are as follows:

December 24 - Closed from 7:00 pm onwards (MLA)
Closed December 25
Will resume on December 26 - 5:00 am (MLA)
December 31 - Closed from 10;00 pm to Jan 01 at 9:00 pm (MLA)
Will resume on Jan 01 - 9:00 pm (MLA)

Manila is +13 hrs. ahead of Atlanta (EST).

Kevin
IHGCare

Originally Posted by bunindoven00 View Post
Is the BRG team open this holiday... I think not! well, lets give them time to rest, anyways its holiday.

Kevin can you please answer this?
IHG Service is offline  
Old Dec 29, 11, 2:04 pm
  #1049  
 
Join Date: Dec 2011
Posts: 2
I completed the online form Dec 24th as there was no answer at the toll free number
but
today when I telephoned to follow up the Clerk advised no one there has ever seen it!!!
I had found a much lower rate at Travelzoo but the clerk requred me to forward all documentation as he could no longer match the offer I have a confirmation for 5 days ago there.
kenmore24 is offline  
Old Dec 29, 11, 2:36 pm
  #1050  
 
Join Date: Dec 2011
Posts: 2
After posting here I went back to Travelzoo and they show there are still rooms available at the lower rate contrary to what the Best Rate clerk told me today!!
Possible scam alert???
kenmore24 is offline  

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