Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Dec 15, 2011, 4:59 pm
#1021
Join Date: May 1998
Location: australia
Posts: 5,762
I am currently looking at one possible claim. Skoosh has a flexible rate with breakfast that is 60 EUR cheaper than the IC rate. However, the Skoosh rate point of now return is 3 days before arrival, whereas the IC rate can still be canceled same day.
Will this be a grounds of rejection?
Will this be a grounds of rejection?
Dec 15, 2011, 5:11 pm
#1022
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Great to hear that things went smoothly - I wrote to them regarding the cc charge and they never write back.
Dec 15, 2011, 9:16 pm
#1023
Join Date: Jun 2011
Posts: 1,147
I am currently looking at one possible claim. Skoosh has a flexible rate with breakfast that is 60 EUR cheaper than the IC rate. However, the Skoosh rate point of now return is 3 days before arrival, whereas the IC rate can still be canceled same day.
Will this be a grounds of rejection?
Will this be a grounds of rejection?
Dec 15, 2011, 10:21 pm
#1024
Join Date: Jan 2003
Programs: LH SEN***, Bonvoy LT Titanium
Posts: 1,727
Is www.thevenetian.com considered an IHG website for the purpose of the BRG? I try booking through www.priorityclub.com, but the link when I click "Select Suite" is broken. I have tried a couple of browsers.
Any suggestions?
Any suggestions?
Dec 16, 2011, 11:05 am
#1025
Join Date: Jun 2009
Posts: 245
Is www.thevenetian.com considered an IHG website for the purpose of the BRG? I try booking through www.priorityclub.com, but the link when I click "Select Suite" is broken. I have tried a couple of browsers.
Any suggestions?
Any suggestions?
Dec 17, 2011, 2:06 am
#1026
Join Date: Aug 2006
Location: MUC
Programs: LH Sen, HH Diamond, IC RA
Posts: 313
5 weeks after submitting my bank account information, I am still waiting for the reimbursement of my BRG Stay...
How long does it normally take to receive the reimbursement?
How long does it normally take to receive the reimbursement?
Dec 17, 2011, 5:31 am
#1028
Join Date: Sep 2010
Programs: AZ FA+, A3 G, AB G | IHG RA, HGP D, FPC P, Accor P, BW D, HH D, Eleva, GHA P, 1862 Voyager
Posts: 1,852
I wrote to BRG and they told me the hotel itself will reverse the rate and the charge was reversed in my credit account about a week later.
Meanwhile, I'm guessing 2230 should be fine as its a airport hotel. But you should send in an email first to inform them
Dec 17, 2011, 5:44 am
#1029
Join Date: Sep 2010
Programs: AZ FA+, A3 G, AB G | IHG RA, HGP D, FPC P, Accor P, BW D, HH D, Eleva, GHA P, 1862 Voyager
Posts: 1,852
Can I book a room for tomorrow or 2 days away and get it approved successfully over the phone?
I though I read on this thread somewhere that it must be more than a day away. But don't recall seeing it on the PC T&Cs
Thanks
I though I read on this thread somewhere that it must be more than a day away. But don't recall seeing it on the PC T&Cs
Thanks
Dec 17, 2011, 9:04 am
#1031
Join Date: Jan 2004
Location: Rehoboth Beach, DE
Programs: AA ExPlat; Marriott Plat: Hilton Gold
Posts: 831
To all people looking for refunds
If you have your Case Number, simply call IHG Customer Care (not the BRG), and ask the status.
I had waited and when I finally called, the agent apologized and said that it was in the system but one step had not been done and it was in a hold state. She said I would have my refund in 7-10 days. It came on the 3rd day.
I had waited and when I finally called, the agent apologized and said that it was in the system but one step had not been done and it was in a hold state. She said I would have my refund in 7-10 days. It came on the 3rd day.
Dec 18, 2011, 11:13 pm
#1032
Join Date: Sep 2009
Location: Berlin
Programs: SPG Platinum, IC Amb, PC Spire, Turkish Elite, Lufthansa FTL, Amex Plat
Posts: 53
Hey, I just claimed an IC Cannes BRG-file. BRG-Guys already verified the rate.
Am I entitled to RA privileges? They don't write anything in their T&C's... so I would expect my upgrade, minibar etc...
Am I entitled to RA privileges? They don't write anything in their T&C's... so I would expect my upgrade, minibar etc...
Dec 19, 2011, 8:38 pm
#1033
Join Date: Jun 2002
Programs: Hyatt Explorist, IHG Platinum, Celebrity Cruises Elite Plus
Posts: 1,259
I guess this program has been out there long enough now that some of the BRG reps are familiar with some of the properties who refuse to adjust rates and "buy into the program". I just completed a successful BRG at Mark Hopkins IC in SFO where the rep was 99% sure the hotel wouldn't adjust the rate despite her approving my claim. In my case, the 3rd party pre-tax/fees rate was $7 cheaper than IHG website, while post-tax/fees it was only $0.02 cheaper. She seemed confident this property wouldn't adjust the rate despite the BRG terms and conditions specifying the pre-tax rate has to be at least a $1 difference and taxes/fees are not a part of the BRG program. She went ahead and put through the request for the hotel to adjust the rate, but told me to expect to pay up front and be reimbursed by corporate IHG.
In the meantime, I had a successful claim w/Marriott yesterday where my claim was processed in less than an hour (submit on-line form, wait for reply) and the rate adjusted without incident. No waiting back from the hotel to hear if THEY, too, approve the claim.....no pay up front and wait for reimbursement. Night and day difference between programs.....
In the meantime, I had a successful claim w/Marriott yesterday where my claim was processed in less than an hour (submit on-line form, wait for reply) and the rate adjusted without incident. No waiting back from the hotel to hear if THEY, too, approve the claim.....no pay up front and wait for reimbursement. Night and day difference between programs.....
Dec 19, 2011, 10:17 pm
#1034
Join Date: Nov 2011
Posts: 27
yes, i had a reservation which was changed to complimentary night. The cancellation policy is now non refundable. I am stuck with the reservation, they said that if I will cancel it, I have to pay for the original rate. Good thing, I need to stay at the hotel for that night. And no hassle... Im hapi
Dec 19, 2011, 10:35 pm
#1035
Join Date: Nov 2011
Posts: 27
Are they open this holiday?
Is the BRG team open this holiday... I think not! well, lets give them time to rest, anyways its holiday.
Kevin can you please answer this?
Kevin can you please answer this?