Reimbursement outside of the USA
Reimbursement for people not living in the USA seems to work well. I live in Germany and stayed at an IC hotel in November, which was not able to adjust my rate. I was informed by the guys from IHG, that I will have to pay the hotel up-front and that I will receive a refund via cheque within 4-6 weeks.
I received that cheque 17 days after requesting a refund. The cheque was issued in US$, so my bank demanded money for handling it and for changing the money to Euro. After this was done, I realized, that I actually earned money for my stay at IC. The amount I received in my bank account was 25€ higher than the amount I payed originally by credit card.
Seems like IHG is adding some buffer, in case the exchange rate changes or some bank charges high fees for handling cheques.
I´m really happy with the result as I was starting to prepare for a long discussion and waiting time.