Attention! You consumed minibar 'ABOVE AVERAGE'!
Apr 9, 2012, 12:36 am
#166
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
Jul 26, 2012, 12:21 pm
#167
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
Is that excessive for 2 adults and 1 child? We left 2 big wines, 4 or 6 beers and all the other miniature liquors baring the vodka.
Bad form from the IC! Can anyone advise what happens next? Will they bill me if they think a few drinks is too much?
Jul 26, 2012, 12:34 pm
#168
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
I got one today and I must say I was shocked. Its from a recent stay at the IC Times Square. We only drank 1 vodka, 4 soft drinks and 2 of the vitamin waters.
Is that excessive for 2 adults and 1 child? We left 2 big wines, 4 or 6 beers and all the other miniature liquors baring the vodka.
Bad form from the IC! Can anyone advise what happens next? Will they bill me if they think a few drinks is too much?
Is that excessive for 2 adults and 1 child? We left 2 big wines, 4 or 6 beers and all the other miniature liquors baring the vodka.
Bad form from the IC! Can anyone advise what happens next? Will they bill me if they think a few drinks is too much?
ICH should just put a cap on this benefit if they feel it is too generous. ($50 limit or 2 drinks per day or something else reasonable). But these kind of letters leave a really sour taste in the mouth.
Jul 26, 2012, 12:39 pm
#169
Join Date: Sep 2005
Location: UK
Posts: 1,314
Wirelessly posted (Mozilla/5.0 (Linux; U; Android 4.0.3; en-gb; SAMSUNG GT-I9100/I9100BVLPB Build/IML74K) AppleWebKit/534.30 (KHTML, like Gecko) Version/4.0 Mobile Safari/534.30)
I got one today and I must say I was shocked. Its from a recent stay at the IC Times Square. We only drank 1 vodka, 4 soft drinks and 2 of the vitamin waters.
Is that excessive for 2 adults and 1 child? We left 2 big wines, 4 or 6 beers and all the other miniature liquors baring the vodka.
Bad form from the IC! Can anyone advise what happens next? Will they bill me if they think a few drinks is too much?
I certainly don't think it's excessive, but the rules do say for the RAs personal consumption only, so best not to mention other family members if you complain
Originally Posted by lallyr
Is that excessive for 2 adults and 1 child? We left 2 big wines, 4 or 6 beers and all the other miniature liquors baring the vodka.
Bad form from the IC! Can anyone advise what happens next? Will they bill me if they think a few drinks is too much?
Jul 26, 2012, 12:55 pm
#170
Join Date: Aug 2005
Location: MLB
Programs: some
Posts: 459
I got one today and I must say I was shocked. Its from a recent stay at the IC Times Square. We only drank 1 vodka, 4 soft drinks and 2 of the vitamin waters.
Is that excessive for 2 adults and 1 child? We left 2 big wines, 4 or 6 beers and all the other miniature liquors baring the vodka.
Bad form from the IC! Can anyone advise what happens next? Will they bill me if they think a few drinks is too much?
Is that excessive for 2 adults and 1 child? We left 2 big wines, 4 or 6 beers and all the other miniature liquors baring the vodka.
Bad form from the IC! Can anyone advise what happens next? Will they bill me if they think a few drinks is too much?
Jul 26, 2012, 3:44 pm
#171
Join Date: May 1998
Location: australia
Posts: 5,762
The Ambassador Services replied to me.
'We were informed by the InterContinental Shanghai Expo that no empty bottles were found in your room and that the total amount of your consumed beverages did not tally to be consumed for personal consumption.'
From now on, RAs should be careful about numbers between consumption and empty bottles.
CSI clearance will be required prior to RA checkout
Jul 26, 2012, 3:50 pm
#172
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
It really made me angry though. Either state what the allowance is or if left open then allow it.
Personally I am not a big drinker, max 2-3 drinks. I never even take the complimentary wine some hotels provide as its normally crap anyway.
They are alienating their own customers. Go after the genuine ones who do abuse the system. Makes me actually wanna take everything out the mini bar the next time so they know what the difference is.
Personally I am not a big drinker, max 2-3 drinks. I never even take the complimentary wine some hotels provide as its normally crap anyway.
They are alienating their own customers. Go after the genuine ones who do abuse the system. Makes me actually wanna take everything out the mini bar the next time so they know what the difference is.
Aug 8, 2012, 10:56 am
#173
Join Date: Mar 2004
Location: chicago
Posts: 149
Roughly speaking, about 50% of all minibar consumption is 'above average'.
Tell them that, as a Royal Ambassador, you are accustomed to being in the top few percent of all IC customers. You are sorry that your minibar consumption was only 'above average'. You will work hard to elevate your performance so that you consistently fall within the top percentile of all IC minibar consumption on future stays.
Tell them that, as a Royal Ambassador, you are accustomed to being in the top few percent of all IC customers. You are sorry that your minibar consumption was only 'above average'. You will work hard to elevate your performance so that you consistently fall within the top percentile of all IC minibar consumption on future stays.
FTW!
Aug 8, 2012, 5:30 pm
#175
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
Aug 9, 2012, 12:11 am
#176
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
I still can't believe this thread keeps coming up. IC's should be ashamed to accuse RA's of "above average" consumption. If you clean out the entire fridge and leave no empty bottles that's one thing, but to have couple drinks and get in the how much is too much debate is a joke.
Aug 9, 2012, 3:44 am
#177
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
I still can't believe this thread keeps coming up. IC's should be ashamed to accuse RA's of "above average" consumption. If you clean out the entire fridge and leave no empty bottles that's one thing, but to have couple drinks and get in the how much is too much debate is a joke.
I received a apology email that they had made a mistake and that my usage wasn't above average.
Still leaves a very sour taste though! Makes me think do they just send these out to random stays?
Aug 9, 2012, 11:00 pm
#179
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
BTW I sent of a reply back to IC NYC to check my mini bar consumption and get back to me as to exactly what I had.
I received a apology email that they had made a mistake and that my usage wasn't above average.
Still leaves a very sour taste though! Makes me think do they just send these out to random stays?
I received a apology email that they had made a mistake and that my usage wasn't above average.
Still leaves a very sour taste though! Makes me think do they just send these out to random stays?
I'm still miffed that there is a level by which they determine is above average. And it sounds like this is being rolled out IC wide...
Aug 10, 2012, 4:50 am
#180
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210