Attention! You consumed minibar 'ABOVE AVERAGE'!
I stayed IC Shanghai EXPO last week and I've got an email from Ambassador Services today.
'the hotel has notified us that there was an above average consumption from the mini-bar during your stay, and we would like to bring this to your attention. The mini bar privilege is meant for your personal consumption in your guest room and only during your stay, it is not to be used for entertainment purposes.' I stayed 2 nights with my friend(me and 1 person) and I consumed 2 champaign, 1 red wine, 2 beer, Whiskys, Some sodas for my entire stay. I consumed within the limit of standard minibar. It was my personal consumption, in my guest room and only during my stay of course. Did I something wrong? I'm so upset about this situation. Complimentary Minibar is one of the most important privilege being Royal Ambassador and that's why I stay with IHG more than 60 nights. And now they are saying I consumed 'above average' so I have to be cautious. I think this is an important issue. I've been a royal ambassador for 2 years but I've never got an email like this. What do you think about it? Do not stay IC Shanghai EXPO. If you are a Royal Ambassador and consume mini-bar 'above average', they will notify to IHG that you violated sth and consumed too much. -------------------------------------------------------------------------- Updated. The Ambassador Services replied to me. 'We were informed by the InterContinental Shanghai Expo that no empty bottles were found in your room and that the total amount of your consumed beverages did not tally to be consumed for personal consumption.' It's horrible. The hotel did count empty bottles to check on my consumption of the mini-bar. More horrible thing is, the hotel informed to IHG that there were no empty bottles at all. Fortunately, I have a picture of the second night, drinking moment. There are many bottles of alcohol, sodas and a cheese plate by In-Room Dining in the picture of the ROOM. I sent an email again with the picture to get an apology from both the hotel and the ambassador services. Apologies are all I want to get from them. From now on, RAs should be careful about numbers between consumption and empty bottles. |
Originally Posted by scienm
(Post 18216204)
I stayed IC Shanghai EXPO last week and I've got an email from Ambassador Services today.
'the hotel has notified us that there was an above average consumption from the mini-bar during your stay, and we would like to bring this to your attention. The mini bar privilege is meant for your personal consumption in your guest room and only during your stay, it is not to be used for entertainment purposes.' I stayed 2 nights with my friend(me and 1 person) and I consumed 2 champaign, 1 red wine, 2 beer, Whiskys, Some sodas for my entire stay. I consumed within the limit of standard minibar. It was my personal consumption, in my guest room and only during my stay of course. Did I something wrong? I'm so upset about this situation. Complimentary Minibar is one of the most important privilege being Royal Ambassador and that's why I stay with IHG more than 60 nights. And now they are saying I consumed 'above average' so I have to be cautious. I've been a royal ambassador for 2 years but I've never got an email like this. What do you think about it? Do not stay IC Shanghai EXPO. If you are a Royal Ambassador and consume mini-bar 'above average', they will notify to IHG that you violated sth and consumed too much. |
Wow! I can't say that I think this is overly excessive. Maybe if you drank the entire mini bar they could send you a letter, or if you often drank most of it! Yikes! I would not be happy, and I might send a letter back asking what they consider is acceptable for free.
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Originally Posted by fozziedoggie
(Post 18216249)
Wait until you get the e-mail admonishing you about your excessive bath towel use!
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Originally Posted by HSmartt
(Post 18216299)
Wow! I can't say that I think this is overly excessive. Maybe if you drank the entire mini bar they could send you a letter, or if you often drank most of it! Yikes! I would not be happy, and I might send a letter back asking what they consider is acceptable for free.
As you said, they don't know what 'free' meaning. |
Originally Posted by scienm
(Post 18216204)
What do you think about it?
Do not stay IC Shanghai EXPO. If you are a Royal Ambassador and consume mini-bar 'above average', they will notify to IHG that you violated sth and consumed too much. |
Roughly speaking, about 50% of all minibar consumption is 'above average'. :D
Tell them that, as a Royal Ambassador, you are accustomed to being in the top few percent of all IC customers. You are sorry that your minibar consumption was only 'above average'. You will work hard to elevate your performance so that you consistently fall within the top percentile of all IC minibar consumption on future stays. |
Originally Posted by scienm
(Post 18216204)
Did I something wrong? I'm so upset about this situation.
Complimentary Minibar is one of the most important privilege being Royal Ambassador and that's why I stay with IHG more than 60 nights. And now they are saying I consumed 'above average' so I have to be cautious. I think this is an important issue. I've been a royal ambassador for 2 years but I've never got an email like this. What do you think about it? Do not stay IC Shanghai EXPO. If you are a Royal Ambassador and consume mini-bar 'above average', they will notify to IHG that you violated sth and consumed too much. They can't invade RA's privilege like this.:mad: I booked IC Shanghai EXPO for next week, but I'll change it to SPG or Marriott. It's horrible. Thank you for your info. Next time, when you stay at IC in China, you should call to GRO and ask "Can I drink this water?" "Did I drink above average?". |
I presume the champagnes and wine are 375ml or 200ml bottles so no that is certainly not excessive in 2 nights!!!
I think its dreadful that they commented.:eek: Ill stay clear of there. |
This case,
this http://www.flyertalk.com/forum/inter...e-arrival.html and this http://www.flyertalk.com/forum/inter...ic-suzhou.html is ridiculous. I would like to see IHG Care take care of this matter. [edit - my language was a bit harsh here] |
Originally Posted by janetdoe
(Post 18216373)
-snip-
You will work hard to elevate your performance so that you consistently fall within the top percentile of all IC minibar consumption on future stays.
Originally Posted by Chinatrvl
(Post 18216460)
-snip-
I would like to see IHG Care take care of this matter. -snip- Did AMB Services actually send out this email after notification from the hotel? |
Originally Posted by CokeandTaco
(Post 18216542)
^
I agree.... Did AMB Services actually send out this email after notification from the hotel? Ms. Mhadz Dalangin Ambassador Services Tel: +44 (0) 871 942 9099 +1 888 211 7996 Fax: +44 (0) 870 400 9010 E-mail: [email protected] |
Just tell them you had been dealing with PC customer service and it drove you to drink more than normal to compensate :p.
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Originally Posted by aussielori
(Post 18216437)
I presume the champagnes and wine are 375ml or 200ml bottles so no that is certainly not excessive in 2 nights!!!
I think its dreadful that they commented.:eek: Ill stay clear of there. |
I foresee the day when complimentary in-room condoms are a Royal Ambassador benefit and the hotels start notifying Ambassador Services when a guest's usage is above average :eek:
I wonder if the hotel has a similar policy of notifying PC Customer Service when a regular guest has above average paid minibar consumption. |
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