Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Aug 18, 2014, 5:44 am
#6196
Join Date: Oct 2013
Posts: 10
I was going to book a room in Melbourne to get it free instead of an Accor hotel but after reading this I think I will just stick with Accor.
Aug 18, 2014, 6:18 am
#6197
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Aug 18, 2014, 7:26 am
#6198
Join Date: Apr 2009
Location: MSP
Posts: 398
Accor platinum, from my experience 3 years ago, sucked. Same level as Best Western. I have no plans to go back to a French loyalty program.
Aug 18, 2014, 8:52 am
#6199
Join Date: Nov 2013
Posts: 211
Anyone noticed the lack of response if you submit a claim on a Saturday? 3 times now they've been ignored. Yet a further claim on the Sunday or Monday gets a response within 24 hours.
Aug 18, 2014, 9:26 am
#6200
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,164
Aug 18, 2014, 11:58 am
#6202
Join Date: Mar 2013
Location: NYC
Programs: AAdvantage, UA Mileage Plus, IHG Rewards Club
Posts: 379
Your claim probably didn't go through, rather than them not working on a Saturday. I've experienced this before; had no choice but to resubmit it again after following up with them, where they said they didn't receive my claim.
Aug 18, 2014, 12:29 pm
#6203
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Aug 18, 2014, 2:10 pm
#6204
Join Date: Mar 2012
Location: Ontario, Canada
Posts: 47
Aug 18, 2014, 5:32 pm
#6206
Join Date: Aug 2008
Posts: 1,470
When to chase the BRG team?
So I have been waiting for 20+ hours to hear back on a BRG claim; when should I send them a reminder?
Aug 19, 2014, 12:55 am
#6208
Join Date: Nov 2009
Posts: 827
Allright, now that I've stopped yelling, I'll explain
BRG forms you fill out get sent to the BRG mailbox as a simple e-mail that they respond to one by one. If they haven't gotten to your claim, it's because their mailbox is probably full. By sending them a reminder, you're just adding to the mailbox, and they won't read it until they actually respond to your BRG form which is in their mailbox further up the queue. So essentially, you're wasting your time e-mailing them a reminder, and you're filling up their mailbox taking up more of their time to process claims.Only send them a reminder after 72 hours, at the absolute earliest. A better check would just to ask here to see how long claims have been taking and use that determine when it's been too long.
As of lately, it's been anywhere from 22 - 30 hours, but that could always change in a matter of hours to where it's 48 hours.
Aug 19, 2014, 3:10 am
#6209
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,812
Anyone had success/failure BRG-ing with rocketmiles ?, you only put in your registration details at the same time as you put in your payment for the night you are booking, which consists of your name and email (password is optional) so they can hardly say that it is members only, as the info is no more than you would put in for any other booking.
Aug 19, 2014, 3:58 am
#6210
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Anyone had success/failure BRG-ing with rocketmiles ?, you only put in your registration details at the same time as you put in your payment for the night you are booking, which consists of your name and email (password is optional) so they can hardly say that it is members only, as the info is no more than you would put in for any other booking.