Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Sep 7, 2014, 2:40 pm
#6256
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Haha quite - it's fine for them to outsource it if they want, but they can't then just deny all responsibility!
Sep 8, 2014, 5:59 am
#6257
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
I think this may be one of the few hotels that makes IHG to send a cheque/transfer re-imbursement rather than the hotel adjust locally to a free night.
Sep 10, 2014, 11:55 pm
#6258
Join Date: Jun 2012
Posts: 177
New IHG Best Rate Guarantee - Discussion & Feedback
Tried to BRG the IC Cannes. Received rejection email after about 20 h.
Rejection reason, failed to find "book button" on the 3rd party website, hence cannot confirm the lower price.
Really don't know what to say about it.
Rejection reason, failed to find "book button" on the 3rd party website, hence cannot confirm the lower price.
Really don't know what to say about it.
Sep 11, 2014, 2:57 am
#6259
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Sep 11, 2014, 10:39 am
#6260
Join Date: Mar 2012
Location: FRA
Posts: 614
How on Earth are you doing this?
I tried three different Hotels (IC Berlin, IC Rome and IC Paris Le Grand) on different Dates - but all got denied!
Always checked for a Weekend in September or October, even November! But they wrote to each and every Claim "we are sorry, but..."
Even on Saturday to Monday's (like IC Berlin, 27th to 29th of September) they said "NO"..
Really frustrating it is!
I tried three different Hotels (IC Berlin, IC Rome and IC Paris Le Grand) on different Dates - but all got denied!
Always checked for a Weekend in September or October, even November! But they wrote to each and every Claim "we are sorry, but..."
Even on Saturday to Monday's (like IC Berlin, 27th to 29th of September) they said "NO"..
Really frustrating it is!
Sep 11, 2014, 12:20 pm
#6261
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Just had a reply, apparently from a BRG Manager - most useless reply ever saying they can't find my claim on the system and pointing out that the only booking they can find is from a week and a half ago and thus outside the 24h BRG window - kinda missing the point when I submitted the claim within a few hours of booking! Will be getting back on to the Exec Complaints team tomorrow!
Sep 12, 2014, 1:59 am
#6262
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,082
Just had a reply, apparently from a BRG Manager - most useless reply ever saying they can't find my claim on the system and pointing out that the only booking they can find is from a week and a half ago and thus outside the 24h BRG window - kinda missing the point when I submitted the claim within a few hours of booking! Will be getting back on to the Exec Complaints team tomorrow!
Make sure you take plenty of screenshots, and make sure the book button is clearly visible
Sep 12, 2014, 10:06 am
#6264
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Yes, thankfully I'd taken lots! Spoke to the Exec Complaints team again today, they too couldn't believe the reply from the BRG team and have kindly sorted out a points credit for a redemption booking instead so all finally worked out in the end, even if it did take innumerable calls, webforms, Tweets and emails!
Sep 12, 2014, 10:25 am
#6265
Join Date: Aug 2008
Posts: 1,470
Japanese IHG site
I believe there is a Japanese IHG site which sometimes has lower rates than the international IHG site, thus allowing the BRG team to shoot down BRG claims.
Would someone happen to have the URL of this Japanese IHG site?
Thanks
Would someone happen to have the URL of this Japanese IHG site?
Thanks
Sep 12, 2014, 11:17 am
#6266
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
That Japanese IHG/IC/ANA site only affects rates for Japan IC's, not rest-of-the-world IC hotels, or non-IC brands.
Sep 12, 2014, 11:33 am
#6267
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Yes, thankfully I'd taken lots! Spoke to the Exec Complaints team again today, they too couldn't believe the reply from the BRG team and have kindly sorted out a points credit for a redemption booking instead so all finally worked out in the end, even if it did take innumerable calls, webforms, Tweets and emails!
Sep 12, 2014, 11:52 am
#6268
Join Date: Aug 2014
Location: Antwerpen - Belgium
Programs: HHonors Diamond, Melia Silver, NH silver, H10 Class
Posts: 658
For both of my approved claims (IC Berlin and CP Amsterdam) I didn't have to pay anything in the hotel. They said 'everything is payed'... no reimbursement...
Sep 12, 2014, 4:59 pm
#6269
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Sep 12, 2014, 5:45 pm
#6270
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Last year they approvded my claim for an ic then called me up to say they had mistakenly approved a claim which was invalid. They gave me 50k points to book an award night at the property. I ended up resubmitting a claim and getting that approved and still had the 50k points. This was all done by the brg team.