tangey

there is a 7 day/50 mile rule. No secondary claims within 7 days for the same hotel, or any hotel within 50 miles.

babypuwet

So i had a BRG for 5 nights that was just completed in Sydney. The original rate was $340 AUD and approved BRG was for $172 AUD. However, the hotel charged me in advance when i made the booking 8 months ago, and it took me 4 tries to get the BRG complimentary first night refunded back to my credit card. However, they would not acknowledge the rate adjustment for the remaining 4 nights and the BRG email team claims that they contacted the hotel and hotel confirmed that there was a rate adjustment. Also, on my folio upon departure, it shows my rate as 271 AUD, however, like I had stated, I had been pre-charged $340 per night over 8 months ago when i made the booking. By my math, the hotel still owes me $672 AUD and this stay for some reason posted as non-qualifying. This is the second straight stay that has posted as nonqualifying even though I booked thru IHG.COM. The worst part of it is I'm normally an SPG guy, but was a rookie in the travelling game last year and got excited when i saw the IHG BRG rate which is about half of what SPG hotels were going for at the time. However, one month before i was travelling, all the SPG hotels, westin, sheraton on the park, and four points darling harbour were all at rates lower than my approved BRG that I am now fighting tooth and nails just to get it. This is so frustrating, and i dont think i can dispute the charge on my CC, since its 8 months ago....anyone has any advice?

scubaccr

Possibly on CC since the booked hotel service funded by CC 8months ago is provided only just now, your CC complaint/charge-back window starts now.
Charge back is for goods un-delivered, not as described etc, so the window only starts from time goods/service are provided, not from when you placed the order or were charged.

fireworksboy

I've seen some hyperbolic thread titles in my day but.... jeez. On top of which it doesn't help many folks in the future doing searches, looking for similar help. @:-)

Good luck to the OP getting the issue resolved.

SirAlfonso

Just had a positive response after 18 hours for a claim.

tangey

a) This looks like the hotels fault. They have issued you with a folio that says they will charge you "x", but have billed you "y". I'd contact the hotel directly, attaching scanned copies of the folio and original cc statement. I assume any honourable hotel, seeing that they have a payment greater than what they bill, should refund the difference. Mind you the folio charge also looks too high.

How did they come up with a $271 daily rate. When you saw this rate, did you not query it at the desk before you left ? It should surely either be $340 if they are not honouring the BRG, or $172 if they are. If it is deemed that you agreed the new rate of $271, they you might have forfeited your rights to claim for a lower rate.

b) If that doesn't work, re-contact BRG team with said scanned copies. This will show that the rate was adjusted to $271, but should have been $172

cz4444

How is that possible?
Sent link & print screens (which show how to see the cheaper rate) and they are telling me that they user 3 different browsers are not able to see it!?

babypuwet

thanks for the response Tangey. That is indeed what I have done. I sent in attachments and original emails to the BRG email, and received a response about an hour ago saying they can only verify the 271 rate. I sent another response back showing the original BRG approval with the details of my original submission of 172 aud as the competing rate. There was absolutely no mention of the 271 rate until I received my FOLIO upon checkout. When I asked about it at the front desk, they told me since I checked out on a weekend, they cannot help me because the original documentation is at their accounting department and it was locked up for the weekend. I was advised to contact during the work week or contact BRG team. I did both, and you already know the response from the BRG Team, and the email to the hotel that was provided to me merely states that they can only verify the 271 BRG rate and told me to contact central reservations for all future inquiries (I assume central reservations mean BRG team?)....

Annapurna

Basic question - will a BRG claim be entertained if I have not guaranteed my booking to a CC? The hotel I booked does not make it compulsory to provide a CC guarantee and allows a booking to be made on a 6pm hold basis. May I still make a BRG clain (I am within the 24 hour window after making the booking), if my booking is not guaranteed to a CC? Somebody help, please!

scubaccr

That is just a normal IHG best flex rate booking then, So BRG with an OTA flex

Annapurna

What if the booking is within 7 days - would the other OTA site also have to have a flex rate that is lower than IHG, or could they have a more restrictive rate that is lower than IHG flex?

libbrichus

Is there any way for a BRG for a hotel that is showing as not available on IHG's website but can be booked on 3rd party sites?

I am looking for a certain Hotel in Austria for 3 rooms in August and although there is easy availability on other sites, IHG's own site itslef says "No rooms available for chosen dates" for most dates in August.

Also, for multiple rooms, what is the best way to do a brg?

scubaccr

No. If you do not have an IHG reservation, you have no room to BRG against.

I know of a least one hotel than in last 7 days, no rooms on IHG.COM but rooms on eg Lastminute.com was a regular occurence.

I can't blame hotel they want to fill hotel rooms, so eg sell the block to lastminute.com to push on a , cheaper room rate, and the hotel don't have issues of BRG claims to worry about.

sveg

Hi there. I am trying to make a claim for an IC in Europe, and get hit by the T&C stating that extra person fees are not covered by the BRG. Reply from the BRG desk as follows:

It is also stated that However this is not correct. It is only on bookings done on the IHG website that this extra person fee is charged, not on bookings in 3rd party websites.

I am wondering if I have misunderstood completely. Do I have a valid claim or am I out of luck?

The base rate on IHG was EUR 70 per night + 10 EUR extra for the 2nd person + 8% VAT.
The rate on the competing website was EUR 80 all inclusive.

Would very much appreciate your input and tips! Thank you very much!

shuom

So I booked a room, made a BRG, but haven't received a response from IHG. When I checked this morning, the website I was comparing against went up! That worries me because the rate required the full payment up front. I took a screencap of the lower rate. I haven't heard anything from IHG yet, but does anyone have any experience with IHG will still process this?