Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Jan 13, 2014, 12:51 pm
#5266
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
The problem is that I was signed in as a member but didn't book the discounted member -10% rate as I didn't think that was the rate they'd be comparing. My 3rd party rate was less than the regular Weekend Escape rate but because the IHG member rate is less than the 3rd party rate they won't accept the claim. I feel it's totally disingenuous on their part as there's nothing in the T&C about comparing to member discount rates. Any ideas as to how I can appeal? I got nowhere with Guest Relations or the hotel.
Jan 13, 2014, 1:21 pm
#5267
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
The problem is that I was signed in as a member but didn't book the discounted member -10% rate as I didn't think that was the rate they'd be comparing. My 3rd party rate was less than the regular Weekend Escape rate but because the IHG member rate is less than the 3rd party rate they won't accept the claim. I feel it's totally disingenuous on their part as there's nothing in the T&C about comparing to member discount rates. Any ideas as to how I can appeal? I got nowhere with Guest Relations or the hotel.
If UN-signed in you still see TAB's eg TAB TITLE => [Exclusive Member Discount]
This -10% TAB, alas appears against all rates, Flex, 7day ADR, 21day ADR, Weekend Rate, etc etc.
If you are NOT signed in, clicking to both
a)First select EMD tab
b)Book this Room
Results in member signin box popping up.
In effect if you want to BRG as am IHG @Rewards Member, you are penalised by 10% in that you need find OTA beating IHG rate by 11% rather than 1%
Jan 13, 2014, 2:35 pm
#5268
Join Date: Sep 2007
Programs: Yorkshire Coastliner
Posts: 1,278
Sorry but even not signing in first does not allow you to ignore the -10% TABs as displayed whther IHG member signed in before searching on hotels or not.
If UN-signed in you still see TAB's eg TAB TITLE => [Exclusive Member Discount]
This -10% TAB, alas appears against all rates, Flex, 7day ADR, 21day ADR, Weekend Rate, etc etc.
If you are NOT signed in, clicking to both
a)First select EMD tab
b)Book this Room
Results in member signin box popping up.
In effect if you want to BRG as am IHG @Rewards Member, you are penalised by 10% in that you need find OTA beating IHG rate by 11% rather than 1%
If UN-signed in you still see TAB's eg TAB TITLE => [Exclusive Member Discount]
This -10% TAB, alas appears against all rates, Flex, 7day ADR, 21day ADR, Weekend Rate, etc etc.
If you are NOT signed in, clicking to both
a)First select EMD tab
b)Book this Room
Results in member signin box popping up.
In effect if you want to BRG as am IHG @Rewards Member, you are penalised by 10% in that you need find OTA beating IHG rate by 11% rather than 1%
Jan 13, 2014, 2:54 pm
#5269
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Jan 13, 2014, 3:40 pm
#5270
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
So BRG guys can still argue you should have selected -10% TAB as visible despite you not beuing signed in. !
Jan 13, 2014, 5:58 pm
#5271
Join Date: Feb 2007
Location: NJ/NYC
Programs: UA and HH
Posts: 4,346
Submitted a claim around 7 am ET on Sunday morning - 36 hours later, no response. I miss being able to call them in 
Jan 13, 2014, 9:09 pm
#5272
Join Date: Mar 2013
Location: NYC
Programs: AAdvantage, UA Mileage Plus, IHG Rewards Club
Posts: 379
Ditto, still no response 48 hours later.
Edit: Just got this:
While IHG allows free cancellation before 6:00 PM (local hotel time) Feb 21, 2014, competing website only allows until before 6:00 PM (local time) Feb 19, 2014 to have your reservation cancelled free of charge.
Didn't know they're so picky about this. Previously even with this difference, my claim was approved.
Edit: Just got this:
While IHG allows free cancellation before 6:00 PM (local hotel time) Feb 21, 2014, competing website only allows until before 6:00 PM (local time) Feb 19, 2014 to have your reservation cancelled free of charge.
Didn't know they're so picky about this. Previously even with this difference, my claim was approved.
Last edited by Quarantine; Jan 13, 2014 at 11:33 pm
Jan 13, 2014, 11:55 pm
#5273
Join Date: Jun 2011
Posts: 721
Is IHG correct in denying my claim?
I found a rate on the IHG website for a room in Crowne Plaza Dubai which is 100 USD more than what is found on Travelocity. But the rate on IHG is in UAE currency and the rate in Travelocity is in USD. The difference is 100USD when both rates are calculated in USD.
I applied for a BRG but was denied with the following reason.
The competing website which is www.travelocity.com will only allow you to view and book the reservation in US Dollars (USD). The option to view and book the rate in UAE Dirhams (AED) which is the hotel’s billing currency is unavailable.
I applied for a BRG but was denied with the following reason.
The competing website which is www.travelocity.com will only allow you to view and book the reservation in US Dollars (USD). The option to view and book the rate in UAE Dirhams (AED) which is the hotel’s billing currency is unavailable.
Jan 14, 2014, 12:41 am
#5274
Join Date: Jul 2005
Location: Manchester, UK
Programs: IHG Spire Ambassador, HH Diamond
Posts: 948
I found a rate on the IHG website for a room in Crowne Plaza Dubai which is 100 USD more than what is found on Travelocity. But the rate on IHG is in UAE currency and the rate in Travelocity is in USD. The difference is 100USD when both rates are calculated in USD.
I applied for a BRG but was denied with the following reason.
The competing website which is www.travelocity.com will only allow you to view and book the reservation in US Dollars (USD). The option to view and book the rate in UAE Dirhams (AED) which is the hotel’s billing currency is unavailable.
I applied for a BRG but was denied with the following reason.
The competing website which is www.travelocity.com will only allow you to view and book the reservation in US Dollars (USD). The option to view and book the rate in UAE Dirhams (AED) which is the hotel’s billing currency is unavailable.
Jan 14, 2014, 12:44 am
#5275
Join Date: Jul 2005
Location: Manchester, UK
Programs: IHG Spire Ambassador, HH Diamond
Posts: 948
am looking for a brg for Washington DC but none of the sites i used for my last brg in the US are working. If anyone fancies helping me out on pm i would be very grateful 
Jan 14, 2014, 4:41 am
#5277
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,812
"Now members can get an extra 10% or more off our lowest online rates by booking their stay direct with us right up until the end of February 2014."
And according to the T&C it only applies to stays up to the same date. I havn't checked, but in theory the member discount rate should not be showing for any bookings for dates in March 2014 or beyond.
Jan 14, 2014, 5:41 am
#5278
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
New IHG Best Rate Guarantee - Discussion & Feedback
Yep it doesn't come up for stays booked after that date
Jan 14, 2014, 6:32 am
#5279
Join Date: Mar 2012
Posts: 940
Nope, I can confirm that the 10% member exclusive saving rate is considered as the LOWEST rate bookable on ihg.com and you NEED to book that rate in order to be eligible for BRG claim.
Jan 14, 2014, 6:59 am
#5280
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,812
There is no 10% member discount rate after end of Feb. You can not book that rate for stays on or after 1st of March.