Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Jan 14, 2014, 7:28 am
#5281
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
This is debatable since you need to be a member to book the club member rate.
Jan 14, 2014, 7:49 am
#5282
Join Date: Sep 2010
Programs: AZ FA+, A3 G, AB G | IHG RA, HGP D, FPC P, Accor P, BW D, HH D, Eleva, GHA P, 1862 Voyager
Posts: 1,852
Best Price Guarantee: We guarantee that every hotel reservation booked through an IHG web site will have the lowest room price (room rate) or total room cost (including all taxes and fees) publicly available on the Internet. If you find a lower room price (room rate) and total room cost (including all taxes and fees) publicly available on the Internet on a non-IHG Website within 24 hours of booking, IHG will provide your first night’s room price free and match the lower average nightly room price found for that stay for the rest of the nights of that stay, subject to the following terms and conditions:
This is debatable since you need to be a member to book the club member rate.
This is debatable since you need to be a member to book the club member rate.
Jan 14, 2014, 8:08 am
#5283
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Jan 14, 2014, 9:46 am
#5285
Join Date: Sep 2007
Programs: Yorkshire Coastliner
Posts: 1,278
The answer is a clear NO even though there's absolutely no coverage of this member-only policy in their T&C and it's a blatant penalization of members. I'm now waiting for a response to my fourth email to them.
Jan 14, 2014, 10:08 am
#5286
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
I can imagine the argument they have is that it doesn't require anything to become a member, is it possible for someone to copy paste the rejection email? I'm interested in seeing their exact wording of it.
Thanks in advance!
Jan 14, 2014, 10:13 am
#5287
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Per the terms of the program, guests must book a room with the lowest available price on any IHG website for any IHG branded hotel using the “Best Available Rate Search.” Our lowest Best Available rate is under the IHG Rewards Club Members Rate.
As your reservation was not booked under IHG’s lowest available price, it is with regret to inform you that your claim didn’t qualify to the program.
Should you have further questions regarding the specific terms and conditions of the program you may visit http://www.ihg.com/bestprice
If we can be of any other assistance to you, please feel free to contact us
Jan 15, 2014, 12:18 am
#5288
Join Date: May 2011
Location: SFO
Programs: AA EXP, SPG Gold, IHG Plat, CC Gold
Posts: 250
Wow. I was really skeptical at first, but I made a reservation today at an IC, submitted the form, matching to olotels.com, and within 2 hours I got a response. BRG'd! So excited! At 400 Euros, this is probably the most expensive hotel I've ever stayed at!
Jan 15, 2014, 12:22 am
#5289
Join Date: Mar 2013
Location: NYC
Programs: AAdvantage, UA Mileage Plus, IHG Rewards Club
Posts: 379
I'm surprised that olotels is accepted, IIRC this is the site that was rejected a lot.
Jan 15, 2014, 12:24 am
#5290
Join Date: May 2011
Location: SFO
Programs: AA EXP, SPG Gold, IHG Plat, CC Gold
Posts: 250
Interestingly, the rates on IC.com have just been lowered to match olotels!
Jan 15, 2014, 1:53 am
#5291
Join Date: Mar 2012
Posts: 940
Within 2hours? That's fast. Did you book an advance purchase rate?
Jan 15, 2014, 5:21 am
#5292
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Did you have to book the club member rate ( assuming the stay is during the promotional period)?
Jan 15, 2014, 5:29 am
#5293
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Awesome. I've submitted two BRGs - one 24 hours ago, one 12, still nothing. The one I submitted 5 days ago finally got rejected yesterday (my bad on that one, missed an obvious condition).
Jan 15, 2014, 10:03 am
#5294
Join Date: May 2011
Location: SFO
Programs: AA EXP, SPG Gold, IHG Plat, CC Gold
Posts: 250
What's an advance purchase rate?
How do I see club member rates?
I just went to IHG.com, searched for hotels in the city I wanted, and booked the cheapest refundable rate. I also had to add breakfast to match olotels.
I just went to IHG.com, searched for hotels in the city I wanted, and booked the cheapest refundable rate. I also had to add breakfast to match olotels.
Jan 15, 2014, 10:36 am
#5295
Join Date: Mar 2012
Posts: 940
Advance purchase rate is a non-refundable rate. But you said that you booked a refundable rate. How was the cancellation policy of olotels for your room when you made the claim? Was it exactly the same?