Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Aug 25, 2012, 4:12 pm
#1742
Join Date: Aug 2010
Location: Portland, ME
Posts: 344
Just got back from Boston IC on my BRG - Everything was great.Checked in early at around 1 PM, room was nice King on Club Floor with Access to the Lounge for breakfast and evening hors doevres and beer and wine. Hotel is very nice. Had drinks in the Rum Bar - not very impressed with that. But went next door to the outside lounge at Smith and Wollensky and that was really nice...
Aug 25, 2012, 5:29 pm
#1743
Join Date: Mar 2006
Programs: AA EXP, UA 1K, F9 Elite, Hyatt Diamond, Hilton Diamond, Marriott Gold
Posts: 1,319
I don't think that's true, as I've been successful many times with best flex when ap was avail, but withe ever changing nature of this thing I'm not too shocked
Aug 25, 2012, 6:23 pm
#1744
Join Date: Oct 2009
Programs: ,BW Rewards, Skymiles, Aeroplan, SPG, IHG, Marriott, Club Carlson, Alaska Airlines
Posts: 256
I got approved for the BRG after 4 tries. I got Holiday Inn Super Dome New Orleans. First night FREE second Night $110 Plus. ( Feb 4 to Feb 6 ). i was surprised they approved, since it is close to Super Bowl ( Feb 3 in New Orleans. ).
I am waiting for another one. Jan 25 - Jan 27 Same rate . Got first email stating they have contacted the hotel to adjust rates. As soon as the hotel calls them back. They will let me know.
To get the BRG, does the reservation have to be for 2 nights or more ??
Can you reserve for ONE night and then Get the One Night Free ??
I am waiting for another one. Jan 25 - Jan 27 Same rate . Got first email stating they have contacted the hotel to adjust rates. As soon as the hotel calls them back. They will let me know.
To get the BRG, does the reservation have to be for 2 nights or more ??
Can you reserve for ONE night and then Get the One Night Free ??
Aug 25, 2012, 6:33 pm
#1745
Join Date: Jun 2011
Location: BOS
Programs: AA EXP
Posts: 7,710
Free one night stays are very possible, they're perfect for Saturday-Sunday semi MR trips. The terms do prohibit you booking sequential BRG stays in the same hotel and give the hotel/IHG latitude to punish people trying to violate that restriction. If you need to stay two sequential nights in the same hotel you should have to pay for one. But you can currently have as many free one night stays as you want, as long as you change hotels every night.
Aug 26, 2012, 2:38 am
#1746
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
I don't know if it's true - but based on my experience. I have done the 'multiple' claims twice, before they introduced the 30 days rule and after they lifted the restriction. After Mr. Nacho and I filed say 4 claims together, the subsequent claims become more and more difficult and we got more and more weird reason to get denied.
Then when I waited a while and filed a single one for Mr. Nacho, then it was approved with no problem at all.
Btw does anyone got an 'update' for their reservation after the claim is approved but without any 'visible' changes?
Then when I waited a while and filed a single one for Mr. Nacho, then it was approved with no problem at all.
Btw does anyone got an 'update' for their reservation after the claim is approved but without any 'visible' changes?
Aug 26, 2012, 10:03 pm
#1747
Join Date: Oct 2009
Programs: ,BW Rewards, Skymiles, Aeroplan, SPG, IHG, Marriott, Club Carlson, Alaska Airlines
Posts: 256
I just got approved for the second day of dates.
Jan 25- Jan 27 . Holiday Inn New Orleans Superdome.
First Night FREE. Second night 99+.
This one took longer to approve. Since they have approved this BRG claim, can they change their mind ?? and say no ??
Jan 25- Jan 27 . Holiday Inn New Orleans Superdome.
First Night FREE. Second night 99+.
This one took longer to approve. Since they have approved this BRG claim, can they change their mind ?? and say no ??
Aug 27, 2012, 3:03 pm
#1748
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
Pure professionalism at work.HTB.
Aug 27, 2012, 8:04 pm
#1749
Join Date: Mar 2006
Programs: AA EXP, UA 1K, F9 Elite, Hyatt Diamond, Hilton Diamond, Marriott Gold
Posts: 1,319
Got another one approved. The Candlewood Suites BWI. I was shooting for the Staybridge but couldn't find a good comparable 3rd party. Oh well, free is free. This one took FOREVER on hold. I think the guy was new, good grief, he kept coming back on the line every 15 minutes to tell me about his 'progress,' which was painfully slow. Oh well, another one in the bag so no complaints! 
Aug 28, 2012, 6:24 pm
#1750
Used to be highman123
Join Date: Jul 2011
Posts: 3,541
I think they have gotten much more relaxed lately. They almost want to approve your claim 
Just got the IC Frankfurt approved. I could not make out the cancellation policy on the competing site and was ready to accept rejection but it was approved in 10 minutes.
This is now by far the best BRG of all programs. Friendly agents, immediate response and huge success rate.
Just got the IC Frankfurt approved. I could not make out the cancellation policy on the competing site and was ready to accept rejection but it was approved in 10 minutes.
This is now by far the best BRG of all programs. Friendly agents, immediate response and huge success rate.
Aug 28, 2012, 10:46 pm
#1751
Join Date: Jul 2007
Location: Expat in SIN
Programs: UA Plat, TK Gold, *G
Posts: 1,452
After a recent BRG stay, I realized that the hotel had given me a lower room category then the one booked.
The one booked should have been quite a bit larger and had better views.
Too bad that I just realized this. Might shoot an email to the GM.
That's pretty low!
The one booked should have been quite a bit larger and had better views.
Too bad that I just realized this. Might shoot an email to the GM.
That's pretty low!
Aug 29, 2012, 3:29 am
#1752
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
I got a 'unsellerable' room at IC Hamburg on BRG too and I complained and got compensation.
Aug 29, 2012, 3:35 am
#1753
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
I think IHG is ganged up with some hotel sites
I have just filed a claim for BRG at an IC hotel. I used xxxxx.com as the comparison rate and it's definitely cheaper than IHG.com's rate. So I thought it should go through, NO, they rejected it and sent me screenshot of the third party site and their rate is the same as IHG's 
I double checked again and it was still displaying the lower rate on the very same site that displayed a higher rate when BRG staffs 'found' the higher rate.
So I made a screenshot and sent it back to BRG - I don't expect any miracles though. They rejected it as usual.
I then started a chat with the comparison site CS, they confirmed my rate is the rate!
I suspect IHG has some strange argreement with that site. It is very dodgy and unprofessional.
I double checked again and it was still displaying the lower rate on the very same site that displayed a higher rate when BRG staffs 'found' the higher rate.
So I made a screenshot and sent it back to BRG - I don't expect any miracles though. They rejected it as usual.
I then started a chat with the comparison site CS, they confirmed my rate is the rate!
I suspect IHG has some strange argreement with that site. It is very dodgy and unprofessional
.
Last edited by nacho; Aug 29, 2012 at 5:04 am
Aug 29, 2012, 5:28 am
#1754
Used to be highman123
Join Date: Jul 2011
Posts: 3,541
I have just filed a claim for BRG at an IC hotel. I used xxxxx.com as the comparison rate and it's definitely cheaper than IHG.com's rate. So I thought it should go through, NO, they rejected it and sent me screenshot of the third party site and their rate is the same as IHG's
I double checked again and it was still displaying the lower rate on the very same site that displayed a higher rate when BRG staffs 'found' the higher rate.
So I made a screenshot and sent it back to BRG - I don't expect any miracles though. They rejected it as usual.
I then started a chat with the comparison site CS, they confirmed my rate is the rate!
I suspect IHG has some strange argreement with that site. It is very dodgy and unprofessional.
I double checked again and it was still displaying the lower rate on the very same site that displayed a higher rate when BRG staffs 'found' the higher rate.
So I made a screenshot and sent it back to BRG - I don't expect any miracles though. They rejected it as usual.
I then started a chat with the comparison site CS, they confirmed my rate is the rate!
I suspect IHG has some strange argreement with that site. It is very dodgy and unprofessional
.
Aug 29, 2012, 6:04 am
#1755
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Nah don't be so negative. I had a number of sites that showed slightly different rates depending on the referrer. I think they use their margin to discriminate via sales channel. I described the way I found the rate to the agent and always got a no non-sense approval.