Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Aug 10, 2012, 3:32 am
#1697
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Aug 17, 2012, 6:33 pm
#1698
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Any one knows when the BRG team will get back to you after you sent the online form?
Thanks in advance!
Thanks in advance!
Aug 18, 2012, 1:53 am
#1699
Join Date: Feb 2012
Posts: 2
Hi Folks!
Could you please clarify for me what does it mean "the same currency" to valid my claim?
Currency have to be the same when showing the price or when charging my credit card?
E.g. if I wat to book a hotel in Singapore i MUST monitor only singapore's booking sites (*.com.sg). Am I wright?
Could you please clarify for me what does it mean "the same currency" to valid my claim?
Currency have to be the same when showing the price or when charging my credit card?
E.g. if I wat to book a hotel in Singapore i MUST monitor only singapore's booking sites (*.com.sg). Am I wright?
Aug 18, 2012, 2:25 am
#1700
Join Date: Mar 2010
Location: BOG
Programs: IC Amb, IHG Spire, Hilton Diamond, EY E+, UA*G, BA Gold
Posts: 65
Terms and Conditions relaxed due to Advertising Standards Agency decision
As a result of a complaint to the Advertising Standards Agency in the United Kingdom, IHG's Best Price Guarantee promotion was deemed to be in breach of the legal Advertising Code.
Hence, the thirty day restriction has been removed. The new terms read:
"Free Night Restrictions. Once a valid claim has been made and approved by IHG for a specific date, no further claims by the same person will be accepted for the same date. In the event of a valid claim, reservations are non-transferable after the claim is found to be valid, and the name on the reservation must remain the same as when the claim is verified."
One thing I want to add though, please don't abuse the programme now that the restriction has been removed. Yes, you could live in a hotel for 365 days a year but I would hate to see that the deal gets removed sooner rather than later as a result of abuse -- although I'm thinking the corporate departments will just be tighter on hotels. After all, it is a good offer.
http://www.ichotelsgroup.com/ihg/rew...rms-conditions
As a result of a complaint to the Advertising Standards Agency in the United Kingdom, IHG's Best Price Guarantee promotion was deemed to be in breach of the legal Advertising Code.
Hence, the thirty day restriction has been removed. The new terms read:
"Free Night Restrictions. Once a valid claim has been made and approved by IHG for a specific date, no further claims by the same person will be accepted for the same date. In the event of a valid claim, reservations are non-transferable after the claim is found to be valid, and the name on the reservation must remain the same as when the claim is verified."
One thing I want to add though, please don't abuse the programme now that the restriction has been removed. Yes, you could live in a hotel for 365 days a year but I would hate to see that the deal gets removed sooner rather than later as a result of abuse -- although I'm thinking the corporate departments will just be tighter on hotels. After all, it is a good offer.
http://www.ichotelsgroup.com/ihg/rew...rms-conditions
Last edited by Errata; Aug 18, 2012 at 2:48 am
Aug 18, 2012, 2:33 am
#1701
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,456
How about that!
I notice that this paragraph is different as well:
That sounds much less restrictive. Sounds like those little differences (like 6pm vs. noon cancellation) might not be an obstacle anymore - just pre-payment/deposit vs. not, and non-refundable vs. refundable.
Or am I reading too much into that? It says "equal" but the examples quoted are very broad.
I notice that this paragraph is different as well:
Matching Terms. All terms for the room price, including, but not limited to pre-payment, deposit or other requirements must be equal to terms found on an IHG website to be used for comparison. For example, when you book a room that may be cancelled without penalty on an IHG website, you may not compare it to a room with a pre-paid or non-refundable price on a non-IHG website. The Best Price Guarantee is not available for bookings on websites where the booking details are unknown until after purchase.
Or am I reading too much into that? It says "equal" but the examples quoted are very broad.
Last edited by MDtR-Chicago; Aug 18, 2012 at 2:43 am
Aug 18, 2012, 2:36 am
#1702
Join Date: Mar 2010
Location: BOG
Programs: IC Amb, IHG Spire, Hilton Diamond, EY E+, UA*G, BA Gold
Posts: 65
Interesting, try it out and let us know! I don't have any requirements for hotels before the Advance Purchase booking horizon at the moment.
Aug 18, 2012, 2:44 am
#1703
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,456
Aug 18, 2012, 2:50 am
#1704
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Hi Folks!
Could you please clarify for me what does it mean "the same currency" to valid my claim?
Currency have to be the same when showing the price or when charging my credit card?
E.g. if I wat to book a hotel in Singapore i MUST monitor only singapore's booking sites (*.com.sg). Am I wright?
Could you please clarify for me what does it mean "the same currency" to valid my claim?
Currency have to be the same when showing the price or when charging my credit card?
E.g. if I wat to book a hotel in Singapore i MUST monitor only singapore's booking sites (*.com.sg). Am I wright?
Aug 18, 2012, 2:56 am
#1705
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
[B][SIZE="3"]One thing I want to add though, please don't abuse the programme now that the restriction has been removed. Yes, you could live in a hotel for 365 days a year but I would hate to see that the deal gets removed sooner rather than later as a result of abuse -- although I'm thinking the corporate departments will just be tighter on hotels. After all, it is a good offer.
http://www.ichotelsgroup.com/ihg/rew...rms-conditions
http://www.ichotelsgroup.com/ihg/rew...rms-conditions
IHG knows what people are thinking:
IHG reserves the right to cancel a previously awarded free night and to cancel the lower prices for the rest of the nights of a multi-night reservation if it is found that a customer has knowingly violated or circumvented the Best Price Guarantee Terms & Conditions.
Last edited by nacho; Aug 18, 2012 at 3:07 am
Aug 18, 2012, 4:16 am
#1706
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
How about that!
I notice that this paragraph is different as well:
That sounds much less restrictive. Sounds like those little differences (like 6pm vs. noon cancellation) might not be an obstacle anymore - just pre-payment/deposit vs. not, and non-refundable vs. refundable.
Or am I reading too much into that? It says "equal" but the examples quoted are very broad.
I notice that this paragraph is different as well:
That sounds much less restrictive. Sounds like those little differences (like 6pm vs. noon cancellation) might not be an obstacle anymore - just pre-payment/deposit vs. not, and non-refundable vs. refundable.
Or am I reading too much into that? It says "equal" but the examples quoted are very broad.
Aug 18, 2012, 4:50 am
#1707
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
I wonder, is the "same currency" clause still included?
HTB.
Aug 18, 2012, 5:00 am
#1708
Join Date: Mar 2010
Location: BOG
Programs: IC Amb, IHG Spire, Hilton Diamond, EY E+, UA*G, BA Gold
Posts: 65
It is: specific terms are not matters over which the ASA has a purview, Any gripes about terms and conditions or the way in which they are enforced are referred, in the UK, to Trading Standards.
The adjudication was that the previous thirty day limitation was a major component of the offer, yet not mentioned in any online or tangible promotional material. Therefore I believe that IHG had the choice to either mention this in their advertising, or remove the clause completely.
The adjudication was that the previous thirty day limitation was a major component of the offer, yet not mentioned in any online or tangible promotional material. Therefore I believe that IHG had the choice to either mention this in their advertising, or remove the clause completely.
Aug 18, 2012, 5:56 am
#1709
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
The adjudication was that the previous thirty day limitation was a major component of the offer, yet not mentioned in any online or tangible promotional material. Therefore I believe that IHG had the choice to either mention this in their advertising, or remove the clause completely.
HTB.
Aug 18, 2012, 7:43 am
#1710
Join Date: May 1998
Location: australia
Posts: 5,762
Thanks Errata for the update. Any link to the ruling/reporting on the ruling?
The currency clause is still a shambles:
Well guess what - even IHG websites don't comply with this clause
eg www.priorityclub.com qoutes prices for the IC Sao Paulo and IC Buenos Aires (and multiple other properties around the world) in USD which is not the currency of the hotel. You are quoted and you book in USD but at check-out you pay in the local currency.
According to the above Ts+Cs eg for the IC Buenos Aires:
They will only accept a claim if the 3rd party website quotes and books the room in Argentine Pesos (the currency of the hotel) even though IHG only quotes and books in USD. Even prepaid rates quoted in USD by IHG are converted to Pesos and charged to your card as such by the hotel.
The currency clause is still a shambles:
The room price on the non-IHG website must be available in the currency of the hotel.
The room price must be quoted, booked, and paid for in the currency of the hotel.
The room price must be quoted, booked, and paid for in the currency of the hotel.
eg www.priorityclub.com qoutes prices for the IC Sao Paulo and IC Buenos Aires (and multiple other properties around the world) in USD which is not the currency of the hotel. You are quoted and you book in USD but at check-out you pay in the local currency.
According to the above Ts+Cs eg for the IC Buenos Aires:
They will only accept a claim if the 3rd party website quotes and books the room in Argentine Pesos (the currency of the hotel) even though IHG only quotes and books in USD. Even prepaid rates quoted in USD by IHG are converted to Pesos and charged to your card as such by the hotel.
