Jet has (almost!) lost their touch
Jun 3, 2013, 1:13 am
#196
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
Latest from JetWorld: had a reservation on 9W 815 to Bangalore leaving at 1215 (orig time). Got three emails changing time of flight from 1215 to 1100, second email 1100 back to 1215 and third email shifting departure to 1400 hours: all times for operational reasons. Flight number was changed from 815 on orig booking to 817. I had noted emails, and resigned myself to the changed timings. but then today i realised i would have to postpone my departure by a day for work reasons.
Found that I couldnt modify my booking online so called them up. Spent 45 frustrating minutes talking to a child with a thick Haryanvi accent on their call center number. Reason I couldnt find the PNR online was my record was locked till I accepted the changed departure timings.
He kept asking me if i "accept the changed timings": question repeated 4 or 5 times. When i asked him what that meant, he finally says that if i accept the revised flight timings, changing the departure date would mean a cost of 2600 rupees. If i didnt accept the revised timings, they could ticket me on an alternate date of choice for free. Guess what option I chose?
speechless!
Found that I couldnt modify my booking online so called them up. Spent 45 frustrating minutes talking to a child with a thick Haryanvi accent on their call center number. Reason I couldnt find the PNR online was my record was locked till I accepted the changed departure timings.
He kept asking me if i "accept the changed timings": question repeated 4 or 5 times. When i asked him what that meant, he finally says that if i accept the revised flight timings, changing the departure date would mean a cost of 2600 rupees. If i didnt accept the revised timings, they could ticket me on an alternate date of choice for free. Guess what option I chose?
speechless!
Last edited by SuperFlyBoy; Jun 3, 2013 at 1:20 am
Jun 5, 2013, 11:59 pm
#197
Join Date: May 2010
Location: VABB
Programs: AI-FR, 9W-JP
Posts: 723
Last evening, booked a round trip on S2. Here are my observations:
1. Unlike in the past, the fare published on 9W and S2 websites is the same. They seem to have corrected this since their "Mega-Sale". ^
2. I booked the S2 flights on 9W website, as the miles earned on the S2 website (at booking screen) are roughly one-third of those listed on 9W website.
3. Through-out the booking process (nor after), I was never offered the seat-selection option. It is surprising, considering the fact that, Jet along with its Siamese-twins (S2 & 9wK) expected to shore up ancillary revenue by this means, and they haven't configured their IT systems as yet.
4. When I attempted to OLCI, the website displayed: "Your reservation is in order. However we are unable to complete your check-in formalities. Please proceed for check-in at our airport counter."
5. Despite the inventory pricing being matched, the OLCI function is still not available for S2 operated flights. It is however, available for 9W-Konnect flights of 2xxx series.
And last year they said: JetLite & JetKonnect is "same-to-same"..!!
6. Called up 9W to tele-checkin and block a seat. The IVR played the "20 years - Thankyou" message for about 30 secs. Reached the prompt assigned to Domestic/JP Platinum members and I asked the executive to allocate a seat and he mentioned he would have to transfer the call to the "Tele-Checkin" department. Upon transfer, the IVR prompted "Your expected hold time is 18 minutes" 
That's where I ran out of patience..!!
1. Unlike in the past, the fare published on 9W and S2 websites is the same. They seem to have corrected this since their "Mega-Sale". ^
2. I booked the S2 flights on 9W website, as the miles earned on the S2 website (at booking screen) are roughly one-third of those listed on 9W website.
3. Through-out the booking process (nor after), I was never offered the seat-selection option. It is surprising, considering the fact that, Jet along with its Siamese-twins (S2 & 9wK) expected to shore up ancillary revenue by this means, and they haven't configured their IT systems as yet.
4. When I attempted to OLCI, the website displayed: "Your reservation is in order. However we are unable to complete your check-in formalities. Please proceed for check-in at our airport counter."
5. Despite the inventory pricing being matched, the OLCI function is still not available for S2 operated flights. It is however, available for 9W-Konnect flights of 2xxx series.
And last year they said: JetLite & JetKonnect is "same-to-same"..!!6. Called up 9W to tele-checkin and block a seat. The IVR played the "20 years - Thankyou" message for about 30 secs.
Reached the prompt assigned to Domestic/JP Platinum members and I asked the executive to allocate a seat and he mentioned he would have to transfer the call to the "Tele-Checkin" department. Upon transfer, the IVR prompted "Your expected hold time is 18 minutes" That's where I ran out of patience..!!
Jun 6, 2013, 1:06 am
#198
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
Last evening, booked a round trip on S2. Here are my observations:
1. Unlike in the past, the fare published on 9W and S2 websites is the same. They seem to have corrected this since their "Mega-Sale". ^
2. I booked the S2 flights on 9W website, as the miles earned on the S2 website (at booking screen) are roughly one-third of those listed on 9W website.
3. Through-out the booking process (nor after), I was never offered the seat-selection option. It is surprising, considering the fact that, Jet along with its Siamese-twins (S2 & 9wK) expected to shore up ancillary revenue by this means, and they haven't configured their IT systems as yet.
4. When I attempted to OLCI, the website displayed: "Your reservation is in order. However we are unable to complete your check-in formalities. Please proceed for check-in at our airport counter."
5. Despite the inventory pricing being matched, the OLCI function is still not available for S2 operated flights. It is however, available for 9W-Konnect flights of 2xxx series. And last year they said: JetLite & JetKonnect is "same-to-same"..!!
6. Called up 9W to tele-checkin and block a seat. The IVR played the "20 years - Thankyou" message for about 30 secs. Reached the prompt assigned to Domestic/JP Platinum members and I asked the executive to allocate a seat and he mentioned he would have to transfer the call to the "Tele-Checkin" department. Upon transfer, the IVR prompted "Your expected hold time is 18 minutes" That's where I ran out of patience..!!
1. Unlike in the past, the fare published on 9W and S2 websites is the same. They seem to have corrected this since their "Mega-Sale". ^
2. I booked the S2 flights on 9W website, as the miles earned on the S2 website (at booking screen) are roughly one-third of those listed on 9W website.
3. Through-out the booking process (nor after), I was never offered the seat-selection option. It is surprising, considering the fact that, Jet along with its Siamese-twins (S2 & 9wK) expected to shore up ancillary revenue by this means, and they haven't configured their IT systems as yet.
4. When I attempted to OLCI, the website displayed: "Your reservation is in order. However we are unable to complete your check-in formalities. Please proceed for check-in at our airport counter."
5. Despite the inventory pricing being matched, the OLCI function is still not available for S2 operated flights. It is however, available for 9W-Konnect flights of 2xxx series.
And last year they said: JetLite & JetKonnect is "same-to-same"..!!6. Called up 9W to tele-checkin and block a seat. The IVR played the "20 years - Thankyou" message for about 30 secs.
Reached the prompt assigned to Domestic/JP Platinum members and I asked the executive to allocate a seat and he mentioned he would have to transfer the call to the "Tele-Checkin" department. Upon transfer, the IVR prompted "Your expected hold time is 18 minutes" That's where I ran out of patience..!!
Jun 6, 2013, 2:22 am
#199
Join Date: May 2010
Location: VABB
Programs: AI-FR, 9W-JP
Posts: 723
Having flown extensively on IT, GF and 9W, I have never really found Jet to be at par with them. Also from my limited experience with AI/IC, I would rank them higher than Jet, especially on 3 factors- Food, Itinerary Management (OLCI / Seat Selection) & human FA's; compared to Sandweeech, Jet.dumb & Droids who man the cabin.
The new cost-cutting venture Jet seems to have adopted is at the BOM-CSIA T1. T1-B does not have aero-bridge access, nor does Jet offer a Lounge there, they only have a tie-up with Carnations Lounge @ T1-C.
And then, I find it quite surprising when 6E, G8 & SG use the aero-bridges @ T1-C, while not just the JetLite & JetKonnect but also a few mainline 9W flights are deliberately boarded from T1-B.
This really shows their level of misery, when a J-class pax on a JetLite / JetKonnect flight & also the JP Gold / Platinum members are randomly denied the benefits.
The new cost-cutting venture Jet seems to have adopted is at the BOM-CSIA T1. T1-B does not have aero-bridge access, nor does Jet offer a Lounge there, they only have a tie-up with Carnations Lounge @ T1-C.
And then, I find it quite surprising when 6E, G8 & SG use the aero-bridges @ T1-C, while not just the JetLite & JetKonnect but also a few mainline 9W flights are deliberately boarded from T1-B.
This really shows their level of misery, when a J-class pax on a JetLite / JetKonnect flight & also the JP Gold / Platinum members are randomly denied the benefits.
Jun 6, 2013, 9:56 am
#200
Used to be shahadil
Join Date: Mar 2012
Location: BOM
Programs: Flying Returns, Jet Privilege, Hyatt Gold Passport
Posts: 805
And then, I find it quite surprising when 6E, G8 & SG use the aero-bridges @ T1-C, while not just the JetLite & JetKonnect but also a few mainline 9W flights are deliberately boarded from T1-B.
Jun 14, 2013, 3:45 am
#201
Join Date: Feb 2004
Location: bombay
Posts: 1,408
Clearly I was feeling extra masochistic today, because I called the JetTortureCentre.
After the recorded voice was done thanking me ten different times for ten different things (thank you for your business, thank you for blablabla), the system actually started working. I punched in the 1-2-3-4...
Next thing I hear: "High call volumes prevent us from taking your call right now. Please call back later."
And the thing hung up.
Wow.
I tried two more times, a few hours apart. Same deal.
A mot***ef**ng JetMachine hung up on me.
Wow. Wow. There are no words. Except wow.
After the recorded voice was done thanking me ten different times for ten different things (thank you for your business, thank you for blablabla), the system actually started working. I punched in the 1-2-3-4...
Next thing I hear: "High call volumes prevent us from taking your call right now. Please call back later."
And the thing hung up.
Wow.
I tried two more times, a few hours apart. Same deal.
A mot***ef**ng JetMachine hung up on me.
Wow. Wow. There are no words. Except wow.
Jun 14, 2013, 3:52 am
#202
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
Clearly I was feeling extra masochistic today, because I called the JetTortureCentre.
After the recorded voice was done thanking me ten different times for ten different things (thank you for your business, thank you for blablabla), the system actually started working. I punched in the 1-2-3-4...
Next thing I hear: "High call volumes prevent us from taking your call right now. Please call back later."
And the thing hung up.
Wow.
I tried two more times, a few hours apart. Same deal.
A mot***ef**ng JetMachine hung up on me.
Wow. Wow. There are no words. Except wow.
After the recorded voice was done thanking me ten different times for ten different things (thank you for your business, thank you for blablabla), the system actually started working. I punched in the 1-2-3-4...
Next thing I hear: "High call volumes prevent us from taking your call right now. Please call back later."
And the thing hung up.
Wow.
I tried two more times, a few hours apart. Same deal.
A mot***ef**ng JetMachine hung up on me.
Wow. Wow. There are no words. Except wow.
Jun 14, 2013, 4:09 am
#203
Join Date: May 2010
Location: VABB
Programs: AI-FR, 9W-JP
Posts: 723
Clearly I was feeling extra masochistic today, because I called the JetTortureCentre.
After the recorded voice was done thanking me ten different times for ten different things (thank you for your business, thank you for blablabla), the system actually started working. I punched in the 1-2-3-4...
Next thing I hear: "High call volumes prevent us from taking your call right now. Please call back later."
And the thing hung up.
Wow.
I tried two more times, a few hours apart. Same deal.
A mot***ef**ng JetMachine hung up on me.
Wow. Wow. There are no words. Except wow.
After the recorded voice was done thanking me ten different times for ten different things (thank you for your business, thank you for blablabla), the system actually started working. I punched in the 1-2-3-4...
Next thing I hear: "High call volumes prevent us from taking your call right now. Please call back later."
And the thing hung up.
Wow.
I tried two more times, a few hours apart. Same deal.
A mot***ef**ng JetMachine hung up on me.
Wow. Wow. There are no words. Except wow.
On a side note, do try and get in touch with their Twitter handle, the response there is quick.
Jun 14, 2013, 6:53 am
#204
Join Date: Apr 2011
Location: Goa, India
Programs: Marriott Titanium, IHG Plat Ambassador, Hyatt Explorist, Qatar Gold, Vistara Gold
Posts: 1,294
Ok so this is hilarious! I needed to fly GOI-BLR on short notice last weekend so looked up fares on Jet.com and Cleartrip.
Found the same full service flight (9W499) being sold on a S2 code for about 2k cheaper so I immediately booked the S2 code. Once onboard meal service, etc was obviously the same to everybody.
Effectively, I booked a 9W flight for 2k cheaper and got full service. ONLY with Jet!!
Found the same full service flight (9W499) being sold on a S2 code for about 2k cheaper so I immediately booked the S2 code. Once onboard meal service, etc was obviously the same to everybody.
Effectively, I booked a 9W flight for 2k cheaper and got full service. ONLY with Jet!!
Jun 14, 2013, 6:57 am
#205
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
I've been doing that for a long time - it almost always works. Since it is 9W (rather than S2) operated, you can credit to partners as well - you just have to call in.
Jun 15, 2013, 1:55 am
#206
Join Date: Feb 2004
Location: bombay
Posts: 1,408
I grumbled to a friend who told me to select the "website problem" or "platinum" option - at least that way a human picks up - and then ask to be transferred.
I did that, and it worked. In that the first JetChild said she'd transfer me, put me on hold for just over 10 minutes (even though the recorded voice said six) and then I had the extreme pleasure of speaking to a JetBaboon who could only communicate in JetGibberish. It took him 20 minutes to click the cancel button on his screen.
Oy vey.
I don't want to call Jet. Really, I don't. The only reason I called was because jet.dumb wouldn't let me cancel a straightforward domestic ticket.
They just make it harder to want to fly them, because on top of the inflight service drops, everything around it is such a torture too. Ugh.
Our profit-free, philo-sophy.... Jetuna Matata !
Jun 15, 2013, 10:54 am
#207
Join Date: Mar 2008
Location: London, UK
Programs: BA Gold (OW Emerald) & Jet Airways - Thank goodness i never got started.......most awful FF program
Posts: 2,385
Where is exactly JetPoo's offices based?
My jetStatements seem to be coming via Brunei Darrusalam! (I'll post a picture once I locate the envelope).
My jetStatements seem to be coming via Brunei Darrusalam! (I'll post a picture once I locate the envelope).
Jun 15, 2013, 10:42 pm
#209
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
I just had a surprisingly good experience dealing with 9W's call center. Competent agent (whoa!) who managed to address my 3 issues in less than 5 minutes. I haven't even seen this kind of knowledge at US or TG, where I usually expect answers to be forthcoming quickly and accurately.
I was left with 25 minutes of free time, since I had expected the experience to be tedious and painful. I wish every other JetAgent was like the guy I just spoke to...
I was left with 25 minutes of free time, since I had expected the experience to be tedious and painful. I wish every other JetAgent was like the guy I just spoke to...