Jet has (almost!) lost their touch
Aug 14, 2013, 9:57 am
#226
Used to be ' simz '
Join Date: Jan 2012
Location: Kolkata, India
Programs: Does it matter..??? It doesn't matter to them
Posts: 1,129
anyways, after a try of peaceful resolution for the trouble they gave my mother, and no response what so ever from their end, I have decided to finally sue them this time.. Let's see what the consumer court thinks of my case..
I think this is the end of my flying with Jet ever..
Aug 14, 2013, 12:17 pm
#228
Join Date: May 2013
Programs: 9W Plat, UK Plat, AI Silver, HH Diamond, Hyatt Platinum, Taj IC Silver
Posts: 383
Sometimes Jet does bend its rules. During my last trip, I made a cash upgrade on a JetKonnect flight. I had pre-booked a meal, so I called up the call centre (well before 8 hours of departure) to cancel the meal, since it would be anyways be provided in the business class. I was told to write an email to info@jetairways which I promptly did. However, I get a reply telling me I will not get a refund, without any reason stated in the email. I replied with two points - I will go to consumer court for this, and I will stop flying Jet after being a loyal customer from last 8 years. To my utter surprise, Jet agreed to refund Rs.200 which I paid for the meal.
Still can't believe its not a prank!!
Still can't believe its not a prank!!
Aug 14, 2013, 4:12 pm
#229
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
9W is good for one thing-turning 0% earning classes into 125%/150% earning ones. (X/R/C class on AA 
)
Their award chart is confusing and probably compensates for this.
(and India isn't exactly the best place in the world to transit.)
)Their award chart is confusing and probably compensates for this.
(and India isn't exactly the best place in the world to transit.)
Aug 15, 2013, 1:01 am
#230
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
Aug 15, 2013, 8:18 am
#231
Used to be ' simz '
Join Date: Jan 2012
Location: Kolkata, India
Programs: Does it matter..??? It doesn't matter to them
Posts: 1,129
Sometimes Jet does bend its rules. During my last trip, I made a cash upgrade on a JetKonnect flight. I had pre-booked a meal, so I called up the call centre (well before 8 hours of departure) to cancel the meal, since it would be anyways be provided in the business class. I was told to write an email to info@jetairways which I promptly did. However, I get a reply telling me I will not get a refund, without any reason stated in the email. I replied with two points - I will go to consumer court for this, and I will stop flying Jet after being a loyal customer from last 8 years. To my utter surprise, Jet agreed to refund Rs.200 which I paid for the meal.
Still can't believe its not a prank!!
Still can't believe its not a prank!!
Aug 16, 2013, 3:05 am
#232
Join Date: May 2013
Programs: 9W Plat, UK Plat, AI Silver, HH Diamond, Hyatt Platinum, Taj IC Silver
Posts: 383
The stakes were quite low in my case. In any case, I would not really have sued them for 200 bucks. I think what worked was the threat about not flying in future..
Aug 22, 2013, 7:27 am
#234
Used to be ' simz '
Join Date: Jan 2012
Location: Kolkata, India
Programs: Does it matter..??? It doesn't matter to them
Posts: 1,129
Aug 26, 2013, 1:22 pm
#238
Join Date: Jul 2012
Location: BOM
Programs: UK Silver, UA Gold
Posts: 164
Um - not sure if this is the right thread but here goes.
I was scanning revenue as well as award (econ as well as premiere) tix on BOM-BLR and back for November for a wedding i have to attend with Dad - all of a sudden today, prices have shot up, and Y award availability on the full service flights has disappeared with red "N/A" sign instead of "SOLD OUT". What gives!?
I was scanning revenue as well as award (econ as well as premiere) tix on BOM-BLR and back for November for a wedding i have to attend with Dad - all of a sudden today, prices have shot up, and Y award availability on the full service flights has disappeared with red "N/A" sign instead of "SOLD OUT". What gives!?
Aug 26, 2013, 10:33 pm
#239
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
Um - not sure if this is the right thread but here goes.
I was scanning revenue as well as award (econ as well as premiere) tix on BOM-BLR and back for November for a wedding i have to attend with Dad - all of a sudden today, prices have shot up, and Y award availability on the full service flights has disappeared with red "N/A" sign instead of "SOLD OUT". What gives!?
I was scanning revenue as well as award (econ as well as premiere) tix on BOM-BLR and back for November for a wedding i have to attend with Dad - all of a sudden today, prices have shot up, and Y award availability on the full service flights has disappeared with red "N/A" sign instead of "SOLD OUT". What gives!?
Aug 27, 2013, 11:19 am
#240
Join Date: Jul 2012
Location: BOM
Programs: UK Silver, UA Gold
Posts: 164
