Duane Haas

I ended up getting the money refunded to my credit card, but I have yet to see my avios returned. No emails or anything about it so far.

It was a flight fully on AA metal in June that had been canceled by the AA due to not flying PHL to Europe.

Edit: Contacted the [email protected] email again asking about my Avios as my taxes were already refunded. They responded with this and my Avios were then immediately available.

According the communication received on our Iberia Plus center, we inform you that we have process the Avios reimbursement. In the following minutes you'll be able to visualize this information in the movements of your profile.

beachfan

Deleted by OP

Travelomania

I sent my email with subject as follows: IB # 12345678 - followed by my name.
Email addressed to: [email protected]

Hope this info is helpful !

mtimmer

As an additional data point, I called to ask for Avios and taxes to be refunded for a cancelled award flight on April 26. I was told I would get the Avios in 3-5 days and the refund of taxes would take up to 30 days. Turned out I got the taxes refunded to my credit card in 3 days, but when I didn't get the Avios after two weeks I sent an e-mail as per this thread and I received the Avios in two days.

beachfan

I waited 3 weeks, but once I got the lifemiles account # correctly in the subject line, it only took two days from receipt of the followup email to points posting.

Thanks to those that went before me and showed the way.

MapleLeafss

Quick Iberia data point:

Had an award flight in J coming up JFK-MAD-NAP for late June. Submitted the online refund voucher from the “Manage My Booking” page last Monday, 5/4. Flight was actually cancelled Tuesday, 5/5. E-mail 5/5 saying we received your refund request, we see you booked an Avios ticket, we are working on your refund but it may take a bit longer than the stated processing time (5 biz days). Avios showed up yesterday, 5/14, and taxes refunded to credit card today, 5/15.

Overall impressively quick and painless, <30 seconds of work on my end.

michaelr

I had award flights OMA-SJO on 6/5 and return 6/15. Based on previous feedback I tried email with no success. I then just requested a voucher via the website. Within 2-3 business days, I had the fees refunded and the Avios back in my account.

Edited to add: I'd hate to have an actual paid ticket with Iberia. Getting a hold of a phone agent is extremely difficult and the website specifically redirects to an 800 number, if a refund is desired. The website itself only allows for the voucher option. Despicable strategy.

rove312

My last contact about a cancelled award trip was in a Twitter direct message on April 21, saying the department in charge would contact me when the refund was ready. Following the last post here, I tried the form https://contacto.iberia.com/normativ...ial?idioma=ES/ . As soon as I entered the PNR a message came up saying "Your reservation corresponds to a reservation paid with Avios, so in your case, we have managed your refund (reimbursing the AVIOS in your Iberia Plus account and the part paid will be refunded to the payment method used in the original purchase)." Not sure if I still needed to complete the form, I entered my phone number selecting the U.S. +1 from the menu, then the number with just digits. When I clicked Next it reformatted the number to the U.S. style (555) 555-5555 and gave a message "Can only contain numbers." That is, I entered it with only numbers, they changed it when I submitted it, and are leaving me stuck, if it is indeed advisable to use this form to get the refund going.

michaelr

In my case I used a link provided when looking at my reservation. The verbiage was to the effect: Your flights have changed/canceled. Click this link to get a voucher or call 800-XXX-XXX to request a refund.

rove312

In my case it's past the travel date. If I login, there are no redeposited points, it says "you don't have any pending trips," and when I enter the PNR I get "This booking code has not been found." My list of transactions shows the cancelled (by the airline) flights with removal of Avios dated on the scheduled flight dates.

rove312

For our trip cancelled March 19, an award for two passengers on one PNR, I won't rehash all the steps here, with several follow-ups as they handled the two pax separately, but the last Avios were credited back today, July 13.

The_Bouncer

One more data point here. I just called to cancel an Avios booking MVD-MAD-MXP and was told that the refund of the cash portion would take "maybe one month or longer" and the Avios would be returned "some time maybe later". The e-mail confirmation of the cancellation with be received "some time after the cash is refunded".

Iberia is a frustrating company to deal with at the best of times, but they are really excelling themselves with their obstructiveness now.

theplayer

I cancelled Monday, points back on Friday and cash back on Sat. This was for a flight that they cancelled, not sure if that makes a difference.
Never received an email.

fredc84

Same experience for me. Cancelled in early Sept and had miles and cash back within about a week.
Now my TAP refund is another story.

The_Bouncer

I guess I'll see how the Iberia refund goes. By coincidence, TAP is messing me around as well.