Mar 17, 2023, 5:15 am
Last edit by: rrgg
Sometimes customer service on twitter is quicker than other ways to contact Iberia:
https://twitter.com/Iberia_en
https://twitter.com/Iberia_en
Iberia Award ticket cancel Avios refund
Apr 3, 2020, 2:07 pm
#166
Join Date: Jan 2013
Location: BOS
Programs: AA EXP, DL PM, Hyatt Diamond
Posts: 2,028
Many Congrats to you ! 
Would you mind sharing the email address you used ?
Is it: [email protected] ?
Would you mind sharing the email address you used ?
Is it: [email protected] ?
Regarding the Avios reimbursement request, we must inform you that we proceeded to speed up the process, and is now complete, if you want to get more information, you can check your Avios balance online on your profile or you can contact our Customer Service Line at the phone number (U.S.A. +1 800 772 4642) (U.K. +44 02 036 843 774) (Spain +34 901 111 500)
Apr 3, 2020, 2:47 pm
#167
Join Date: Dec 2007
Location: PDX|AKL|AMS|GVA|AGP|CPT - or somewhere in between
Programs: DL DM; 2MM
Posts: 2,418
Regarding the Avios reimbursement request, we must inform you that we proceeded to speed up the process, and is now complete, if you want to get more information, you can check your Avios balance online on your profile or you can contact our Customer Service Line at the phone number (U.S.A. +1 800 772 4642) (U.K. +44 02 036 843 774) (Spain +34 901 111 500)
Many Thanks and só much appreciated - this is very helpful indeed !
Apr 3, 2020, 4:38 pm
#168
Join Date: Dec 2006
Location: SF Bay Area
Programs: AA LT PLT 3 MM+, BA (very) Blue, CO nobody
Posts: 2,640
Apr 4, 2020, 9:16 am
#169
Join Date: Jan 2013
Location: BOS
Programs: AA EXP, DL PM, Hyatt Diamond
Posts: 2,028
My flight was not cancelled at the time. I tried to fight for a free redeposit but she wasn't having it and I didn't have the energy to deal with it, so I accepted a voucher for the taxes ($42 per ticket) instead. The voucher never came but instead my credit card was refunded the full taxes, my ideal outcome. So ultimately I got my taxes and miles back for free.
Apr 4, 2020, 10:16 am
#170
Join Date: Dec 2006
Location: SF Bay Area
Programs: AA LT PLT 3 MM+, BA (very) Blue, CO nobody
Posts: 2,640
My flight was not cancelled at the time. I tried to fight for a free redeposit but she wasn't having it and I didn't have the energy to deal with it, so I accepted a voucher for the taxes ($42 per ticket) instead. The voucher never came but instead my credit card was refunded the full taxes, my ideal outcome. So ultimately I got my taxes and miles back for free.
I will do this a little closer to the tome of flight.
Apr 5, 2020, 8:31 am
#171
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
For an upcoming reward flight, I tried the email address, and got a response back that they can't do cancellations over email so I have to call. Of course, when i called I got stuck in a loop. Will wait until closer to the trip and try again....
Apr 5, 2020, 3:02 pm
#172
Join Date: Jan 2013
Posts: 101
I have a flights June 9th-24th and had a 2hr layover turn into an 8hr layover with my 1 year old daughter coming home from Europe. It is all on American Airlines using Iberia Avios. I now know this isn't a great idea since they hate returning miles when booking AA. I called to see if I could get a different flight when one became available with less of a layover. They said they can't change my Business class seat to a flight with only economy seats. If I just cancel and rebook will I get my miles back since it had a pretty big schedule change? (The flight I am on was in a press release for being canceled by AA but it is still showing in my account as active)
Apr 5, 2020, 3:03 pm
#173
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
Was chasing outstanding funds and avios which failed to arrive. They going to reapply for the refunds and asked me to wait another couple of weeks..
Apr 6, 2020, 2:05 am
#174
Join Date: Jan 2000
Location: South Coast, UK
Programs: Lifetime Platinum
Posts: 2,069
I have a flights June 9th-24th and had a 2hr layover turn into an 8hr layover with my 1 year old daughter coming home from Europe. It is all on American Airlines using Iberia Avios. I now know this isn't a great idea since they hate returning miles when booking AA. I called to see if I could get a different flight when one became available with less of a layover. They said they can't change my Business class seat to a flight with only economy seats. If I just cancel and rebook will I get my miles back since it had a pretty big schedule change? (The flight I am on was in a press release for being canceled by AA but it is still showing in my account as active)
Apr 6, 2020, 2:32 am
#175
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,048
I have a flights June 9th-24th and had a 2hr layover turn into an 8hr layover with my 1 year old daughter coming home from Europe. It is all on American Airlines using Iberia Avios. I now know this isn't a great idea since they hate returning miles when booking AA. I called to see if I could get a different flight when one became available with less of a layover. They said they can't change my Business class seat to a flight with only economy seats. If I just cancel and rebook will I get my miles back since it had a pretty big schedule change? (The flight I am on was in a press release for being canceled by AA but it is still showing in my account as active)
Otherwise you will most likely lose your Avios. As the agent probably didn't make clear, they might be able to fudge a flight change, but anything that requires a cancellation and re-booking (such as changing cabin) isn't allowed.
FWIW, travel to Europe isn't going to be back on for June. No point assuming that a flight change is worth pursuing.
Apr 7, 2020, 5:13 am
#176
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
Iberia phoned me today to update me on my refund of Avios and Money. The guy apologies for the delay and said current estimations are that I will be waiting up to 60 days from when I requested to cancel my award to when the refund should be finalised.
Apr 7, 2020, 8:27 am
#177
Join Date: Jan 2013
Posts: 101
Wait until AA cancels.
Otherwise you will most likely lose your Avios. As the agent probably didn't make clear, they might be able to fudge a flight change, but anything that requires a cancellation and re-booking (such as changing cabin) isn't allowed.
FWIW, travel to Europe isn't going to be back on for June. No point assuming that a flight change is worth pursuing.
Otherwise you will most likely lose your Avios. As the agent probably didn't make clear, they might be able to fudge a flight change, but anything that requires a cancellation and re-booking (such as changing cabin) isn't allowed.
FWIW, travel to Europe isn't going to be back on for June. No point assuming that a flight change is worth pursuing.
Apr 8, 2020, 6:52 am
#178
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
Last edited by sunshinebob; Apr 8, 2020 at 6:58 am
Apr 8, 2020, 9:38 am
#179
Join Date: Dec 2007
Location: PDX|AKL|AMS|GVA|AGP|CPT - or somewhere in between
Programs: DL DM; 2MM
Posts: 2,418
I assume you must currently be there locally to receive that phone call ?
(Just curious, as that soon will be one of my addresses too - Torremolinos/border with Malaga - and Iberia is our frequently used airline, together with Air Europa and Delta).
My IB flight on April 16th was cancelled by the airline.
I received a response - on my Tweet and to my other email request for a refund a week ago - that it is in process.
So far so good.
Last edited by Travelomania; Apr 8, 2020 at 9:46 am
Apr 9, 2020, 1:39 am
#180
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
Yes, I am locked down in Spain, near Malaga. I phoned the UK number as English is my first language and left both my Spanish and UK mobile numbers (its on one phone) with Iberia. They phoned me back on my UK number.