Mar 17, 2023, 5:15 am
Last edit by: rrgg
Sometimes customer service on twitter is quicker than other ways to contact Iberia:
https://twitter.com/Iberia_en
https://twitter.com/Iberia_en
Iberia Award ticket cancel Avios refund
Mar 25, 2020, 9:51 am
#152
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,048
I cancelled an award booking two weeks ago due to COVID-19 and was told that I could only get the ~$80 in taxes on a voucher. I reluctantly agreed, but saw the $80 post as a refund to my credit card a week later. However, still don't have the points back in my account and its been 15 days. Is it worth trying to get on the phone? I tried yesterday and was disconnected after ~15 minutes, but curious if I am calling the right number.
I wouldn't normally call and busy up the lines, but my original travel date was tomorrow and wanted to make sure I could get the points back and they wouldn't say I was a no-show. FWIW the record locator no longer pulls up so it doesn't appear like the ticket is still valid (seat assignments gone, etc.).
I wouldn't normally call and busy up the lines, but my original travel date was tomorrow and wanted to make sure I could get the points back and they wouldn't say I was a no-show. FWIW the record locator no longer pulls up so it doesn't appear like the ticket is still valid (seat assignments gone, etc.).
Mar 25, 2020, 10:16 am
#153
Join Date: Jan 2013
Location: BOS
Programs: AA EXP, DL PM, Hyatt Diamond
Posts: 2,028
Mar 25, 2020, 1:51 pm
#154
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
I cancelled an award booking two weeks ago due to COVID-19 and was told that I could only get the ~$80 in taxes on a voucher. I reluctantly agreed, but saw the $80 post as a refund to my credit card a week later. However, still don't have the points back in my account and its been 15 days. Is it worth trying to get on the phone? I tried yesterday and was disconnected after ~15 minutes, but curious if I am calling the right number.
I wouldn't normally call and busy up the lines, but my original travel date was tomorrow and wanted to make sure I could get the points back and they wouldn't say I was a no-show. FWIW the record locator no longer pulls up so it doesn't appear like the ticket is still valid (seat assignments gone, etc.).
I wouldn't normally call and busy up the lines, but my original travel date was tomorrow and wanted to make sure I could get the points back and they wouldn't say I was a no-show. FWIW the record locator no longer pulls up so it doesn't appear like the ticket is still valid (seat assignments gone, etc.).
Mar 25, 2020, 1:54 pm
#155
Join Date: Jul 2003
Location: Wine Country, Finger Lakes
Programs: LFFRS BOD
Posts: 1,355
I cancelled an award booking two weeks ago due to COVID-19 and was told that I could only get the ~$80 in taxes on a voucher. I reluctantly agreed, but saw the $80 post as a refund to my credit card a week later. However, still don't have the points back in my account and its been 15 days. Is it worth trying to get on the phone? I tried yesterday and was disconnected after ~15 minutes, but curious if I am calling the right number.
I wouldn't normally call and busy up the lines, but my original travel date was tomorrow and wanted to make sure I could get the points back and they wouldn't say I was a no-show. FWIW the record locator no longer pulls up so it doesn't appear like the ticket is still valid (seat assignments gone, etc.).
I wouldn't normally call and busy up the lines, but my original travel date was tomorrow and wanted to make sure I could get the points back and they wouldn't say I was a no-show. FWIW the record locator no longer pulls up so it doesn't appear like the ticket is still valid (seat assignments gone, etc.).
Mar 26, 2020, 7:43 am
#157
Join Date: Aug 2013
Location: Taiwan
Programs: IHG Diamond, Marriott Platinum, Hilton Gold, oneworld Emerald
Posts: 1,164
Which partner airline? I had great success reaching this person last year.. Contact [email protected] .
Her name is Sol Orduna
She was very quick to get results.
You need to supply your Iberia plus number and details.
Her name is Sol Orduna
She was very quick to get results.
You need to supply your Iberia plus number and details.
Mar 26, 2020, 8:27 am
#158
Join Date: Jul 2003
Location: Wine Country, Finger Lakes
Programs: LFFRS BOD
Posts: 1,355
So sorry you did not get through, maybe the person has left the company , I went to great lengths to acquire the refund as much as contacting the CEO and pleading with him about our case which required a cancelation day of departure due to a stroke my husband had suffered. I went via FB and twitter and googling to find the contact information. Eventually after many emails all funds , taxes, etc were refunded from multiple flights involving Miami to Madrid, Madrid to Tenerife, all on award points.
Mar 26, 2020, 12:04 pm
#159
Join Date: Dec 2007
Location: PDX|AKL|AMS|GVA|AGP|CPT - or somewhere in between
Programs: DL DM; 2MM
Posts: 2,418
Does someone know ?
My flight on April 15th - an award with Avios - was cancelled by the airline.
Should I try and contact IB - or will this process automatically with a refund of Avios and taxes paid ?
Should I try and contact IB - or will this process automatically with a refund of Avios and taxes paid ?
Apr 1, 2020, 4:02 pm
#160
Join Date: Dec 2006
Location: SF Bay Area
Programs: AA LT PLT 3 MM+, BA (very) Blue, CO nobody
Posts: 2,640
Does THAT make a difference in getting the Avios back?
Apr 2, 2020, 8:17 am
#161
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
Not had avios or money back as at todays date. Been waiting 3 weeks currently.
Apr 2, 2020, 11:16 am
#162
Join Date: Dec 2006
Location: SF Bay Area
Programs: AA LT PLT 3 MM+, BA (very) Blue, CO nobody
Posts: 2,640
Calling them (from US) is pointless. The only option is how to get a voucher - nothing about cancelling an award flight. If you don't choose that option, they disconnect.
I sent them an email to above address - let's see what happens.
From this and past experiences I will avoid Iberia like a plague - the worst communications of any airline.
Apr 3, 2020, 12:36 pm
#163
Join Date: Dec 2007
Location: PDX|AKL|AMS|GVA|AGP|CPT - or somewhere in between
Programs: DL DM; 2MM
Posts: 2,418
I approached them on Twitter multiple times, to no avail. It seems nobody is checking the messages.
Apr 3, 2020, 1:40 pm
#165
Join Date: Dec 2007
Location: PDX|AKL|AMS|GVA|AGP|CPT - or somewhere in between
Programs: DL DM; 2MM
Posts: 2,418
Would you mind sharing the email address you used ?
Is it: [email protected] ?
Last edited by Travelomania; Apr 3, 2020 at 1:46 pm