Hyatt.Com - Website Problems
Dec 7, 2009 | 12:33 am
#31
Join Date: Dec 2002
Location: Gold Country, California
Programs: Hilton Gold, IHG Platinum, Hyatt Globalist
Posts: 1,227
Bed Type
Sometimes I want kings, sometimes I need doubles. No matter what I chose in my reservation, the preference in my account shows up for the front desk. Awhile ago I noticed you can choose "no prefence" in your profile; I did that. It still shows up king (at the bottom of the reservation) and what I specifically choose for that particular stay at the top. Luckily the hotels have had both bed types available for my stays, so they've been able to give my what I need. But I just hope I don't have a problem in the future if I happen to stay during more busy times.
Dec 7, 2009 | 8:40 am
#32
Moderator: LGBTQ+ Travel & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,301
Mod note: Since problems seem to be "extensive" again, I'll make this a sticky again - at least temporarily.
peteropny - co-moderator - Hyatt
peteropny - co-moderator - Hyatt
Dec 9, 2009 | 6:01 pm
#33
Join Date: Mar 2000
Posts: 5,658
Their various web site problems will lead to other problems for members--as of yet do not know what kind--but see it coming.
Dec 10, 2009 | 1:42 am
#34
Join Date: Mar 2003
Posts: 415
Hyatt could at least mitigate this issue by not timing users out so quickly. It's like they say "Visit our site" but once you're there it's "Go away and don't come back."
Dec 10, 2009 | 10:33 am
#35
Join Date: Mar 2000
Posts: 5,658
If the website is mixed up---wonder if info on reservations , etc will be mixed up also.
Dec 12, 2009 | 2:13 am
#36
Join Date: Aug 2005
Location: Sydney
Programs: VA Platinum, SG Solitaire PPS, Hyatt Lifetime Globalist
Posts: 413
On a daily basis I have the problem when logging in for the second time that a "session already exists" and it will not allow me to log in.
I have tried using IE, clearing cookies, using chrome and firefox etc. No luck.
Anyone have a solution?
I have tried using IE, clearing cookies, using chrome and firefox etc. No luck.
Anyone have a solution?
Dec 12, 2009 | 3:49 am
#37
Join Date: May 2003
Posts: 6,417
Dec 12, 2009 | 3:54 am
#38
Join Date: Nov 2008
Location: BKK/NRT
Programs: BA*G, UA1K, SPG-P, HH-G, GP-D, IC-RA
Posts: 783
Dec 12, 2009 | 8:43 am
#39
Join Date: Feb 2004
Location: DFW
Programs: AA ExPlat, Marriott Titanium, IHG Diamond
Posts: 3,261
Another option for those using FF: I set an exception for hyatt.com cookies to "allow for session". So, closing the browser deletes the cookies and gives you a "clean slate" when you restart.
As far as I know, only FF gives you the option to set cookie-handling on a site-specific basis.
As far as I know, only FF gives you the option to set cookie-handling on a site-specific basis.
Dec 22, 2009 | 9:06 am
#40
Join Date: Feb 2009
Location: United Kingdom
Programs: Hyatt Diamond, HH Diamond, SPG Gold, Marriott Gold, Amex Platinum
Posts: 1,223
New error for me this time when trying to log in:
An unexpected error has occurred while attempting to process your request. Please try again later. For assistance, please contact Hyatt Gold Passport Customer Service at 1-800-30-HYATT or your nearest Worldwide Reservation Center.
Dec 22, 2009 | 9:08 am
#41
Join Date: Apr 2005
Location: SEA
Programs: DL Plat/1M, Marriott Bonvoy Lifetime Plat, HH Gold
Posts: 231
Dec 22, 2009 | 9:15 am
#42
Join Date: May 2004
Posts: 2,438
Back up finally. Night still not posted 
Last edited by gomike; Dec 22, 2009 at 9:59 am
Dec 22, 2009 | 6:37 pm
#43
Join Date: Aug 2007
Location: San Francisco
Programs: Hyatt Globalist, Hilton Diamond, UA 1K, Hertz Platinum
Posts: 286
Hyatt Fix Your Website...
I know they read this... All you Hyatt fans know the problems:
1. Logging in/out (already logged in)?
2. Slow
3. Making future reservations and allowing to adjust check in/out days on the same page without hitting the "back" button the browser.
4. Listing the rates by day or adding the day, instead of calculating backward from the date of check in, to know what day # is costing $150 and not $125?
other than that thanks for FFN!
1. Logging in/out (already logged in)?
2. Slow
3. Making future reservations and allowing to adjust check in/out days on the same page without hitting the "back" button the browser.
4. Listing the rates by day or adding the day, instead of calculating backward from the date of check in, to know what day # is costing $150 and not $125?
other than that thanks for FFN!
Dec 29, 2009 | 7:48 pm
#44
Join Date: May 2003
Posts: 6,417
Jan 3, 2010 | 10:47 pm
#45
Join Date: Mar 2003
Posts: 415
Consider yourself lucky. My simply logging in is very hit or miss. Most of the time, it tells me to log out when I'm not even logged in. Clearing all my Hyatt cookies doesn't do much good.
The only reliable way for me to access the site is to reset my password. I have to be a little desperate for a room to motivate myself to do that.