This always happens to me as well. I have gotton to the point where I click "Not Gregorygrady" under the login boxes. That acts to log out my acct which was previously halfway logged in and then I can start over and login again properly. I have also had more success when logging in via goldpassport.com rather than hyatt.com sometimes when hyatt.com is giving me extra trouble. I really don't know how hard it can be for Hyatt to fix these website problems, they have been ongoing on and off for years!!!!