Jul 1, 2013, 10:41 am
Last edit by: seawolf
Based upon requests, this is now a wiki - please feel free to edit - but please only post the suite that you are confirmed into and not what you ultimately get (eg PH Vendome books into Park Suite but many ultimately get a Park Executive Suite). I'll start with that one for formatting example - I will try to do refinements to this when I have some time later.
To check the room type you booked into, you may use Hyatt E-Concierge:
https://www.hyatte-concierge.com/Login.aspx
Americas
Argentina
PH Buenos Aires (Palacio Duhau) - Park Suite
PH Mendoza - Park Suite
Aruba
Hyatt Regency Aruba - Garden and Pool View Executive Suite (formerly Cayena Suite - only 3 available on property) Jan 2017
Brazil
GH Sao Paolo - Grand King Suite (Mar 2016)
Canada
Andaz Ottawa - Andaz Suite
HR Toronto - Deluxe Suite
Costa Rica
Andaz Peninsula Papagayo - Andaz Suite
Mexico
GH Playa Del Carmen - Grand Suite King
Ziva Cancun - Pyramid Suite
Ziva Puerto Vallarta - One Bedroom Plunge Pool Suite King (Feb 2016)
Ziva Los Cabos - Club Ocean View Master King or Double
USA
Arizona
HR Phoenix - Studio (Room type doesn't show on website, Mar 2016)
California
Andaz San Diego - Andaz Loft/Suite
Andaz West Hollywood - Andaz Suite
GH San Francisco - Executive Suite (not City View)
HR Huntington Beach - So Cal Suite is one used for DSU availability
HR Indian Wells - Executive Suite or Hospitality Suite (these rooms don't show for booking online, so no way to see availability without calling)
HR La Jolla, CA - Studio Suite
HR Long Beach - Harbor Suite (Jan 2016)
HR Mission Bay Resort and Spa - Waterfront Suite King
HR Monterey, CA - Monterey Suite
HR San Francisco - Balcony Suite
Hyatt Carmel Highlands - Townhouse
Hyatt Fisherman's Wharf - Executive Suite
GH Manchester, San Diego - Signature/Conference Suite
Hyatt The Pike, Long Beach, CA - Master Suite
PH Aviara - Park Luxury Suite
Colorado
GH Denver - Executive Suite
HR Denver Tech Center - Hospitality Suite
Connecticut
HR Greenwich - Fairfield Suite (Feb 2016)
Florida
GH Tampa Bay - Premier Suite
HR Clearwater - 1 Bedroom Suite
HR Grand Cypress - Executive Suite
HR Coconut Point Bonita Springs - Bay Suite (Feb 2016..."junior suite" in Hyatt system)
HR Miami - Miami Suite
Georgia
Andaz Savannah - Andaz Loft
GH Atlanta in Buckhead - Executive Suite
Hawaii
Andaz Maui - Partial View Andaz Suite
GH Kauai - Garden Suite
HR Maui - Ocean Suite
HR Waikiki - 'Parlor' Suite
Illinois
HR Chicago - Junior Suite
HR O'Hare - Regency Suite (Apr 2016)
PH Chicago - Grand Executive Suite (Mar 2016)
PH Chicago - Grand Executive Suite (Oct 2017). Described as "This is a standard suite." on their website.
PH Chicago - Park Suite (Nov 2017). Described as "This is a standard suite." on their website.
Louisiana
Hyatt Regency New Orleans - Executive Junior Suite (Dec 2016)
Maryland
Hyatt Chesapeake Bay: Chesapeake Suite
Massachusetts
HR Boston - Executive Suite (March 2016)
HR Boston - Used TSU for Executive Suite - proactively upgraded to VIP Suite at check-in (November 2019)
HR Boston Harbor - Junior Suite
Minnesota
HR Bloomington-Minneapolis- Regency Suite
HR Minneapolis - Executive Suite
Missouri
HR St. Louis - Junior Suite
New Jersey
HR Jersey City - Hudson River Suite or Ellis/Bridal Suite
New Mexico
HR Albuquerque - Junior Suite (Mar 2016)
New York
Andaz 5th Ave - Balcony Suite (Jan 2017)
Andaz Wall Street - Andaz Suite
GH New York - Junior Suite
Hyatt Times Square - Corner Suite (Feb 2017)
PH New York - Junior Suite
Outlying Islands
Hyatt Regency Guam - Regency Suite King/Twin (Jan 2017)
Rhode Island
HR Newport - Bi-level Suite (Jan 2016)
Texas
HR Austin - River View Suite (May 2016)
HR Houston Galleria - Regency Suite King (May 2017)
GH San Antonio - Hospitality Suite (Feb 2017)
Utah
Hyatt Centric Park City - 1 BDRM Residence with Queen Bed (Mar 2016)
Virginia
HR Fairfax - Panoramic Suite
HR Reston - Conference Suite
Hyatt Arlington - Executive Suite
Washington
GH Seattle - Emerald Suite
Hyatt at Olive 8, Seattle - Luxury King Suite
Washington D.C.
GH Washington - One Bedroom Grand Suite
HR Dulles - Executive Suite (Mar 2016 - don't do it, according to this post)
PH Washington DC- Park Suite as of 12/2014 (previously Park Executive Suite)
Africa
Tanzania
PH Zanzibar - Park Suite King
Asia
Cambodia
PH Siem Reap - Park Suite King
China
GH Beijing - Grand Suite
GH Sanya - Grand Suite King (Oct 2016)
GH Shanghai - Grand Suite King
Hyatt on the Bund, Shanghai - Bund Suite King
PH Ningbo - Park Suite King
PH Shanghai - Park Suite King
Hong Kong
GH Hong Kong - Grand Suite, floors 12-19
HR Tsim Sha Tsui - Regency Suite King, floors 17 and lower
HR Sha Tin - Regency Suite King
India
GH Mumbai - Grand Suite King
HR Delhi - Regency Suite King
HR Mumbai - Regency Suite (Nov 2016)
Hyatt Bangalore MG Road - Hyatt Suite
PH Hyderabad - Park Suite King (March 2016)
Indonesia
GH Bali - Grand Suite King
HR Bandung - Regency Suite King (left Hyatt)
HR Yogyakarta - Regency Suite King
Bali Hyatt - Regency Suite King
Japan
Andaz Tokyo - Not eligible
GH Fukuoka - Grand Suite
GH Tokyo - Grand Executive Suite
HR Hakone Resort and Spa - Regency Suite Twin
HR Osaka - Regency Suite King or Twin
HR Tokyo - Regency Suite or Atrium Suite
HR Kyoto - Not eligible
PH Tokyo - Park Suite King or Twin
Malaysia
GH Kuala Lumpur - Grand Suite (105 sqm corner suite)
HR Kinabalu - Regency Exec Suite
HR Kuantan - Regency Suite (under renovation)
Singapore
Andaz Singapore - Studio Suite
GH Singapore - Grand Duplex Suite; Grand Suite usually allowed for mobility issues
South Korea
GH Incheon - Grand Suite King
GH Seoul - Grand Suite King
PH Busan - Park Executive suite, Marina view Executive suite
PH Seoul - Park Suite
Taiwan
GH Taipei - Grand Suite
Thailand
GH Erawan Bangkok - Grand Suite King
HR Phuket Resort - Regency Suite King, two bedrooms (Nov 2016)
HR Hua Hin - Regency Suite King
Vietnam
HR Danang - Regency Suite
Australia
Melbourne
GH Melbourne - Grand Suite King
PH Canberra - Park Suite King
PH Melbourne - Park Suite
Perth
HR Perth - Regency Suite King
Europe
Austria
PH Vienna - Park Suite (March 2016)
France
GH Cannes Hotel Martinez - Junior Suite
HR Nice Palais de la Méditerranée - Premium Suite
HR Paris Etoile - Regency Suite
PH Paris Vendome - Park Suite
Germany
GH Berlin - Grand Suite
HR Cologne - Regency Suite
HR Dusseldorf - Regency Suite
HR Mainz - Regency Suite (only 2 of them)
PH Hamburg - Park Suite
Greece
HR Thessaloniki - Deluxe room
Netherlands
Andaz Amsterdam - Andaz Suite
Russia
PH Moscow Ararat - Park Suite King
Switzerland
PH Zurich - Park Suite King
Turkey
GH Istanbul - Grand Suite
PH Istanbul - Park Suite
UK
Andaz London - Andaz Suite
HR Birmingham - Club Deluxe King (but as of July14 this is now a proper suite, ie bedroom closed off from living room)
HR London The Churchill - Regency Suite King
Ukraine
HR Kiev - Regency Suite King
Middle East
Egypt
HR Sharm el Sheikh - Regency Suite King (Ground Floor. Can 'downgrade' to a top floor Club Deluxe King).
UAE
GH Dubai - Grand Suite
HR Dubai - Regency Suite
Hyatt Capital Gate Abu Dhabi - Capital Suite
PH Abu Dhabi - Park Suite
PH Dubai - Park Suite
To check the room type you booked into, you may use Hyatt E-Concierge:
https://www.hyatte-concierge.com/Login.aspx
Americas
Argentina
PH Buenos Aires (Palacio Duhau) - Park Suite
PH Mendoza - Park Suite
Aruba
Hyatt Regency Aruba - Garden and Pool View Executive Suite (formerly Cayena Suite - only 3 available on property) Jan 2017
Brazil
GH Sao Paolo - Grand King Suite (Mar 2016)
Canada
Andaz Ottawa - Andaz Suite
HR Toronto - Deluxe Suite
Costa Rica
Andaz Peninsula Papagayo - Andaz Suite
Mexico
GH Playa Del Carmen - Grand Suite King
Ziva Cancun - Pyramid Suite
Ziva Puerto Vallarta - One Bedroom Plunge Pool Suite King (Feb 2016)
Ziva Los Cabos - Club Ocean View Master King or Double
USA
Arizona
HR Phoenix - Studio (Room type doesn't show on website, Mar 2016)
California
Andaz San Diego - Andaz Loft/Suite
Andaz West Hollywood - Andaz Suite
GH San Francisco - Executive Suite (not City View)
HR Huntington Beach - So Cal Suite is one used for DSU availability
HR Indian Wells - Executive Suite or Hospitality Suite (these rooms don't show for booking online, so no way to see availability without calling)
HR La Jolla, CA - Studio Suite
HR Long Beach - Harbor Suite (Jan 2016)
HR Mission Bay Resort and Spa - Waterfront Suite King
HR Monterey, CA - Monterey Suite
HR San Francisco - Balcony Suite
Hyatt Carmel Highlands - Townhouse
Hyatt Fisherman's Wharf - Executive Suite
GH Manchester, San Diego - Signature/Conference Suite
Hyatt The Pike, Long Beach, CA - Master Suite
PH Aviara - Park Luxury Suite
Colorado
GH Denver - Executive Suite
HR Denver Tech Center - Hospitality Suite
Connecticut
HR Greenwich - Fairfield Suite (Feb 2016)
Florida
GH Tampa Bay - Premier Suite
HR Clearwater - 1 Bedroom Suite
HR Grand Cypress - Executive Suite
HR Coconut Point Bonita Springs - Bay Suite (Feb 2016..."junior suite" in Hyatt system)
HR Miami - Miami Suite
Georgia
Andaz Savannah - Andaz Loft
GH Atlanta in Buckhead - Executive Suite
Hawaii
Andaz Maui - Partial View Andaz Suite
GH Kauai - Garden Suite
HR Maui - Ocean Suite
HR Waikiki - 'Parlor' Suite
Illinois
HR Chicago - Junior Suite
HR O'Hare - Regency Suite (Apr 2016)
PH Chicago - Grand Executive Suite (Mar 2016)
PH Chicago - Grand Executive Suite (Oct 2017). Described as "This is a standard suite." on their website.
PH Chicago - Park Suite (Nov 2017). Described as "This is a standard suite." on their website.
Louisiana
Hyatt Regency New Orleans - Executive Junior Suite (Dec 2016)
Maryland
Hyatt Chesapeake Bay: Chesapeake Suite
Massachusetts
HR Boston - Executive Suite (March 2016)
HR Boston - Used TSU for Executive Suite - proactively upgraded to VIP Suite at check-in (November 2019)
HR Boston Harbor - Junior Suite
Minnesota
HR Bloomington-Minneapolis- Regency Suite
HR Minneapolis - Executive Suite
Missouri
HR St. Louis - Junior Suite
New Jersey
HR Jersey City - Hudson River Suite or Ellis/Bridal Suite
New Mexico
HR Albuquerque - Junior Suite (Mar 2016)
New York
Andaz 5th Ave - Balcony Suite (Jan 2017)
Andaz Wall Street - Andaz Suite
GH New York - Junior Suite
Hyatt Times Square - Corner Suite (Feb 2017)
PH New York - Junior Suite
Outlying Islands
Hyatt Regency Guam - Regency Suite King/Twin (Jan 2017)
Rhode Island
HR Newport - Bi-level Suite (Jan 2016)
Texas
HR Austin - River View Suite (May 2016)
HR Houston Galleria - Regency Suite King (May 2017)
GH San Antonio - Hospitality Suite (Feb 2017)
Utah
Hyatt Centric Park City - 1 BDRM Residence with Queen Bed (Mar 2016)
Virginia
HR Fairfax - Panoramic Suite
HR Reston - Conference Suite
Hyatt Arlington - Executive Suite
Washington
GH Seattle - Emerald Suite
Hyatt at Olive 8, Seattle - Luxury King Suite
Washington D.C.
GH Washington - One Bedroom Grand Suite
HR Dulles - Executive Suite (Mar 2016 - don't do it, according to this post)
PH Washington DC- Park Suite as of 12/2014 (previously Park Executive Suite)
Africa
Tanzania
PH Zanzibar - Park Suite King
Asia
Cambodia
PH Siem Reap - Park Suite King
China
GH Beijing - Grand Suite
GH Sanya - Grand Suite King (Oct 2016)
GH Shanghai - Grand Suite King
Hyatt on the Bund, Shanghai - Bund Suite King
PH Ningbo - Park Suite King
PH Shanghai - Park Suite King
Hong Kong
GH Hong Kong - Grand Suite, floors 12-19
HR Tsim Sha Tsui - Regency Suite King, floors 17 and lower
HR Sha Tin - Regency Suite King
India
GH Mumbai - Grand Suite King
HR Delhi - Regency Suite King
HR Mumbai - Regency Suite (Nov 2016)
Hyatt Bangalore MG Road - Hyatt Suite
PH Hyderabad - Park Suite King (March 2016)
Indonesia
GH Bali - Grand Suite King
HR Bandung - Regency Suite King (left Hyatt)
HR Yogyakarta - Regency Suite King
Bali Hyatt - Regency Suite King
Japan
Andaz Tokyo - Not eligible
GH Fukuoka - Grand Suite
GH Tokyo - Grand Executive Suite
HR Hakone Resort and Spa - Regency Suite Twin
HR Osaka - Regency Suite King or Twin
HR Tokyo - Regency Suite or Atrium Suite
HR Kyoto - Not eligible
PH Tokyo - Park Suite King or Twin
Malaysia
GH Kuala Lumpur - Grand Suite (105 sqm corner suite)
HR Kinabalu - Regency Exec Suite
HR Kuantan - Regency Suite (under renovation)
Singapore
Andaz Singapore - Studio Suite
GH Singapore - Grand Duplex Suite; Grand Suite usually allowed for mobility issues
South Korea
GH Incheon - Grand Suite King
GH Seoul - Grand Suite King
PH Busan - Park Executive suite, Marina view Executive suite
PH Seoul - Park Suite
Taiwan
GH Taipei - Grand Suite
Thailand
GH Erawan Bangkok - Grand Suite King
HR Phuket Resort - Regency Suite King, two bedrooms (Nov 2016)
HR Hua Hin - Regency Suite King
Vietnam
HR Danang - Regency Suite
Australia
Melbourne
GH Melbourne - Grand Suite King
PH Canberra - Park Suite King
PH Melbourne - Park Suite
Perth
HR Perth - Regency Suite King
Europe
Austria
PH Vienna - Park Suite (March 2016)
France
GH Cannes Hotel Martinez - Junior Suite
HR Nice Palais de la Méditerranée - Premium Suite
HR Paris Etoile - Regency Suite
PH Paris Vendome - Park Suite
Germany
GH Berlin - Grand Suite
HR Cologne - Regency Suite
HR Dusseldorf - Regency Suite
HR Mainz - Regency Suite (only 2 of them)
PH Hamburg - Park Suite
Greece
HR Thessaloniki - Deluxe room
Netherlands
Andaz Amsterdam - Andaz Suite
Russia
PH Moscow Ararat - Park Suite King
Switzerland
PH Zurich - Park Suite King
Turkey
GH Istanbul - Grand Suite
PH Istanbul - Park Suite
UK
Andaz London - Andaz Suite
HR Birmingham - Club Deluxe King (but as of July14 this is now a proper suite, ie bedroom closed off from living room)
HR London The Churchill - Regency Suite King
Ukraine
HR Kiev - Regency Suite King
Middle East
Egypt
HR Sharm el Sheikh - Regency Suite King (Ground Floor. Can 'downgrade' to a top floor Club Deluxe King).
UAE
GH Dubai - Grand Suite
HR Dubai - Regency Suite
Hyatt Capital Gate Abu Dhabi - Capital Suite
PH Abu Dhabi - Park Suite
PH Dubai - Park Suite
Official Confirmed Diamond Suite Upgrade Experiences MASTER THREAD (WIKI)
Dec 18, 2009, 10:13 pm
#241
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,018
Do you recall what the Luxury Tax was on the Regency Suite? I've been upgraded to the regular suite and the Luxury Tax came to the same as it would for the Regency Club Standard Room.
Dec 19, 2009, 9:08 am
#242
Join Date: Feb 2008
Posts: 1,597
So taxes came to 2,200 rupees /night, whereas the tax for the base room that I had booked is only 1,000 rupees / night.
So I paid an additional $20 USD/night for the suite ---- not a bad deal though, considering the daily rate for the suite before taxes was 22,000+ rupees/night, and I only paid 10,000 rupees/night (base room).
Dec 21, 2009, 4:55 pm
#243
Join Date: Sep 2009
Location: Austin TX
Programs: HH Dia, Hyatt Plat
Posts: 442
1. Name and location of hotel - Hyatt Sacramento
2. Suite type (and link of room from hyatt.com individual property page if possible) - Park Capitol Suite ( http://sacramento.hyatt.com/hyatt/ho...ocale=&start=9 )
3. # of Sq Ft - 875
4. # of Bedrooms (Studio/Jr/1/2) and # of Bathrooms (1/1.5/2) - 1/1
5. Were you happy with the upgrade? What grade would you give it (A/B/C/D/F) B
6. The suite was very nice, the bedroom and living area are seperated by 2 doorways, however, there are no doors. The bathroom was very large, however, it has a shower only. If you require/desire a bath tub or a bedroom with doors this is not the suite for you. Otherwise, very nice, large HDTVs, nice couch table seating for 6, desk area.
2. Suite type (and link of room from hyatt.com individual property page if possible) - Park Capitol Suite ( http://sacramento.hyatt.com/hyatt/ho...ocale=&start=9 )
3. # of Sq Ft - 875
4. # of Bedrooms (Studio/Jr/1/2) and # of Bathrooms (1/1.5/2) - 1/1
5. Were you happy with the upgrade? What grade would you give it (A/B/C/D/F) B
6. The suite was very nice, the bedroom and living area are seperated by 2 doorways, however, there are no doors. The bathroom was very large, however, it has a shower only. If you require/desire a bath tub or a bedroom with doors this is not the suite for you. Otherwise, very nice, large HDTVs, nice couch table seating for 6, desk area.
Dec 22, 2009, 11:19 pm
#244
Join Date: Apr 2004
Location: BOS
Programs: Marriott LTG, HHonors Diamond, Nat'l Exec
Posts: 3,581
1. Hyatt Regency San Francisco
2. Embarcadero Suite on top floor
3. 506 sq. ft.
4. Studio, 1 bathroom (shower only)
5. Neutral, B-
6. Single large room, expansive Bay Bridge views, but no separation between living and bedroom areas. Bath was small with shower only.
2. Embarcadero Suite on top floor
3. 506 sq. ft.
4. Studio, 1 bathroom (shower only)
5. Neutral, B-
6. Single large room, expansive Bay Bridge views, but no separation between living and bedroom areas. Bath was small with shower only.
Dec 23, 2009, 2:32 pm
#245
Join Date: Jul 2007
Programs: AA EXP 1.27M Hyatt Diamond Marriott SLVR HHonors GLD
Posts: 239
December Experience, Denver CO
1. Hyatt Regency Convention Center (Denver)
2. Cottonwood Suite on 33
3. 1,500 sq ft.
4. 1 Bedroom, 2 Bath suite (garden tub, walk-in shower, master closet)
5. A
6. Great experience, but the suite is clearly a bit older. They are remodeling a few down the hall (no impact to our stay), so they clearly understand this. The pampering treatment was stellar from the VIP staff. Mountain views and views of downtown Denver.
August Experience, Baltimore MD
1. Hyatt Regency Inner Harbor
2. VIP Suite on top floor
3. Unknown Sq. Ft. (Est > 1,000 sq ft)
4. 1 Bedroom, 2 Bath + LR, DR, Kitchenette
5. A+
6. Outstanding views of the Inner Harbor, plus a very private feeling on the top floor. Wonderful VIP staff provided every amenity we could want. Kitchen had microwave, coffee maker, and n'espresso machine.
1. Hyatt Regency Convention Center (Denver)
2. Cottonwood Suite on 33
3. 1,500 sq ft.
4. 1 Bedroom, 2 Bath suite (garden tub, walk-in shower, master closet)
5. A
6. Great experience, but the suite is clearly a bit older. They are remodeling a few down the hall (no impact to our stay), so they clearly understand this. The pampering treatment was stellar from the VIP staff. Mountain views and views of downtown Denver.
August Experience, Baltimore MD
1. Hyatt Regency Inner Harbor
2. VIP Suite on top floor
3. Unknown Sq. Ft. (Est > 1,000 sq ft)
4. 1 Bedroom, 2 Bath + LR, DR, Kitchenette
5. A+
6. Outstanding views of the Inner Harbor, plus a very private feeling on the top floor. Wonderful VIP staff provided every amenity we could want. Kitchen had microwave, coffee maker, and n'espresso machine.
Dec 23, 2009, 3:21 pm
#246
Join Date: Mar 2009
Location: Las Vegas, NV
Programs: Mlife Plat,Total Rewards Diamond, UA Plat, Marriott Gold, Hyatt Diamond, Hertz 5*, Avis Presidents C
Posts: 264
1. Hyatt Regency Huntington Beach
2. Junior Suite
3. 800 sq ft?
4. 1 Bedroom, 2 Bath suite (Master bath had whirlpool tub and separate shower plus double sinks)
5. A-
6. This was a beautiful suite! It was not the biggest suite, but the suite was very tastefully decorated and the spa tub was nice. There was ocean view but it was a little obstructed being on the first floor. The people at the property were great and the restaurant had good food (used DEL5K $150 credit). The property and location are gorgeous. I will definitely come back here!
Click the pics below for larger size:
Living Room
Bedroom
spa tub
double sinks (master bath)
2. Junior Suite
3. 800 sq ft?
4. 1 Bedroom, 2 Bath suite (Master bath had whirlpool tub and separate shower plus double sinks)
5. A-
6. This was a beautiful suite! It was not the biggest suite, but the suite was very tastefully decorated and the spa tub was nice. There was ocean view but it was a little obstructed being on the first floor. The people at the property were great and the restaurant had good food (used DEL5K $150 credit). The property and location are gorgeous. I will definitely come back here!
Click the pics below for larger size:
Living Room
Bedroom
spa tub
double sinks (master bath)
Dec 24, 2009, 10:17 am
#248
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,018
+1 Same experience.
Dec 25, 2009, 8:54 pm
#250
Join Date: Jan 2002
Location: Seattle, WA
Programs: AS MVPG, Hyatt Discoverist, Hilton Gold
Posts: 3,399
I've had a heck of a time using a DSU at the Hyatt Regency Vancouver. First attempt was confirmed with no problem. Then I look online and see that it was cancelled. I call the diamond line and they look into it further and say that no suite upgrades are available. I then see Deluxe Suites available for purchase and call back. The diamond line says that the hotel told them no suites available but they ask to speak to a manager who then confirms an upgrade.
Seems like the GM or someone is trying to discourage an upgrade.
Seems like the GM or someone is trying to discourage an upgrade.
Dec 25, 2009, 9:02 pm
#251
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM, AA 600k, DL 500k, Hyatt GP 1M, HH Gold, Rad. Gold, CP Gold, Miracle Fruit-su Club
Posts: 9,950
Communicating with another Diamond by PM, I wonder if we've uncovered something of a bait and switch tactic. I had two instances in which I reserved - reserved with a CSR, and received an explicit confirmation - a suite with two beds. Upon arrival, in both cases, we were told that we were booked into a King room, and that's all they had at that level. Mission Bay, that meant we were bumped to a two bed regular room. Manchester Grand, that meant a bump from a (26th floor?) VIP suite to a ninth floor conference suite. (Maybe I shouldn't have verbally confirmed at check-in, but 6'2" son was standing right over my shoulder.)
I can't speak officially for the other person, but that person said that the "two-bed" reservation => one-bed-on-arrival-with-bump happened to her, as well. Sorry for being redundant in this thread, but the value-added here is that it seems I'm not the only one with this experience. Also, short of knowing the receptionist or the rooms manager, it would seem that every other kind of confirmation available mayn't stand.
I can't speak officially for the other person, but that person said that the "two-bed" reservation => one-bed-on-arrival-with-bump happened to her, as well. Sorry for being redundant in this thread, but the value-added here is that it seems I'm not the only one with this experience. Also, short of knowing the receptionist or the rooms manager, it would seem that every other kind of confirmation available mayn't stand.
Dec 25, 2009, 9:55 pm
#252
Join Date: Jan 2002
Location: Seattle, WA
Programs: AS MVPG, Hyatt Discoverist, Hilton Gold
Posts: 3,399
From what I can tell, most suites are king bed rooms. I've tried booking a 2 bed suite and have had problems. I try to find out what type of suite is available and see if the reserved room is a match. Often the reservation is cryptic enough that you can't tell. I will usually call back and see if the CSR can provide further detail for the type of room we are booked under. It's an extra hassle but worth the time.
Dec 26, 2009, 1:57 am
#253
Join Date: Apr 2000
Location: CGK SIN PER ORD
Programs: UA 1K MM, Hyatt Plat
Posts: 2,813
1. Bali Hyatt
2. Regency Suite xx28 (Corner suite)
3. 1,100 sq ft.
4. 1 Bedroom, 1 bath suite with additional outdoor shower. Powder room in living room
5. A
6. Great experience, crazy big balcony but too many mosquitoes to stay outside. Balcony had lounge chairs, hammock, tanning beds, and an outdoor shower but people could totally see in. You can definitely tell the age but overall a great experience. No clocks in the room which was great for my purpose.
2. Regency Suite xx28 (Corner suite)
3. 1,100 sq ft.
4. 1 Bedroom, 1 bath suite with additional outdoor shower. Powder room in living room
5. A
6. Great experience, crazy big balcony but too many mosquitoes to stay outside. Balcony had lounge chairs, hammock, tanning beds, and an outdoor shower but people could totally see in. You can definitely tell the age but overall a great experience. No clocks in the room which was great for my purpose.
Dec 26, 2009, 4:47 am
#254
Join Date: Feb 2004
Posts: 1,959
Communicating with another Diamond by PM, I wonder if we've uncovered something of a bait and switch tactic. I had two instances in which I reserved - reserved with a CSR, and received an explicit confirmation - a suite with two beds. Upon arrival, in both cases, we were told that we were booked into a King room, and that's all they had at that level. Mission Bay, that meant we were bumped to a two bed regular room. Manchester Grand, that meant a bump from a (26th floor?) VIP suite to a ninth floor conference suite. (Maybe I shouldn't have verbally confirmed at check-in, but 6'2" son was standing right over my shoulder.)
I can't speak officially for the other person, but that person said that the "two-bed" reservation => one-bed-on-arrival-with-bump happened to her, as well. Sorry for being redundant in this thread, but the value-added here is that it seems I'm not the only one with this experience. Also, short of knowing the receptionist or the rooms manager, it would seem that every other kind of confirmation available mayn't stand.
I can't speak officially for the other person, but that person said that the "two-bed" reservation => one-bed-on-arrival-with-bump happened to her, as well. Sorry for being redundant in this thread, but the value-added here is that it seems I'm not the only one with this experience. Also, short of knowing the receptionist or the rooms manager, it would seem that every other kind of confirmation available mayn't stand.
Dec 26, 2009, 8:35 am
#255
Join Date: Sep 2008
Location: ORD
Programs: SPG Gold / Hyatt Diamond
Posts: 17
1. Hyatt Regency Toronto
2. Deluxe Suite
3. ? (xx04)
4. 1 Bd / 1 Ba - with separate living room
5. A-
6. Recently updated room with spacious living area and wet bar. Bathroom is modern, although a bit on the small side. Would definitely book this again!
2. Deluxe Suite
3. ? (xx04)
4. 1 Bd / 1 Ba - with separate living room
5. A-
6. Recently updated room with spacious living area and wet bar. Bathroom is modern, although a bit on the small side. Would definitely book this again!