thekaica

For spirit drinks, you have to ask one of the Grand Club staff.

Hikmer01

I travel for a living but would agree with your comment as I don't get hotels that have lounges all the time, however the two I am comparing are the Waikiki Hyatt Resort and the Seattle Regency Hyatt, both vastly superior to the food than the San Diego lounge.

Maui4me1

The Hyatt Regency Seattle is by far one of the best Clubs in the USA. Definitely does not compare to San Diego.

CloneCones

Staying here for the 6th time this year. For the 6th time in a row not even upgraded to a King room as a globalist.

I'm done staying here.

Don't know what I have to do to get upgraded beyond a two double or two queen room. Even shows availability for a King.

I'm gonna formally complain to the general manager or VIP person that emails/texts me before every stay tomorrow but I just wanted to vent. I've stayed 15ish times at the Andaz 5 blocks away and have had way better experiences.

Matt4200

Uhm...Why not mention it at Check In? I know since you’re a Glob you expect it (and you should) but some properties like to get away with what they can. As a Globalist you should always check your same dates in the app right before check in so you know what is available and what to ask for or expect as a Globalist.

Also, I just checked and if you’re checking in tomorrow for a 1,2,3,4 or 5 night stay the Signature Suite which is a Standard Suite is available and per your status you should be able to get this upon request.

Personally I make a notation in the Comments asking for an upgrade or I email back an upgrade request when the FD emails me prior to my stay.

CloneCones

I've asked and the person at the desk said there was nothing available every time. I can believe the one time since it was during a major conference.

This time I even showed the availability and they said it wasn't showing in their system. I was half tempted to book it right then and see what happened.

I've also asked in the text from the GM every time. I must have something in my profile that says I'm an a-hole or something.

Matt4200

Well, tomorrow specifically mention the Signature Suite.

If it still shows for your dates at Check In and they still say no I’d Tweet WOH or Call them on the spot. They’ll check availability and get you upgraded if it truly is available.

Sorry for your past experiences.

777 global mile hound

Sorry to hear of your upgrade track record here I find it odd
Its my hope that somehow you have just fallen through the cracks somehow accidentally

Please reach out to me by PM as I’d like to try and change all that for you
Unless something has drastically changed I’ve found this to be an exceptional Hyatt taking care of Globalists above and beyond
I’m available through this Tuesday morning and will connect you with the powers that be who I believe will help yield you much better results going forward.After Tuesday I’m out of town through the 7th
Have a great stay in our beautiful city
Cheers and Happy Travels

Kacee

My experience at this property was consistent suite upgrades once that became a guaranteed Globalist benefit. The only downside is they were typically in the Seaport tower on a low floor.

skunker

My experience back in my Diamond days were the opposite: upgraded one time to a corner room. I had to email the hotel and complain about the rooms (ripped carpet, no upgrade, etc.) before I even got that corner room.

I stopped staying there.

CloneCones

Which is fine for me, I might even prefer it because there is SeaPort village on that side as well as the burger bar and late night market. I usually stay at work until like 7pm anyway and miss out on most club festivities.

777 global mile hound

I've been staying here easily since the 90s perhaps before
I wasn't upgraded for the first 20 years other than to a high floor corner room then it all changed^
With every hotel building relationships with the front office management matters as well as holding status
The secret here folks is letting the hotel know what matters most to you before arrival.
In the case of the MGH its a huge hotel and its easy to fall into the cracks no matter what status you hold
In the past 5 years the hotel has been as good as its ever been since the Alan Randall days the former legendary GM who sadly passed away many years ago when
the second newer tower was under construction.
Contact a front office manager or reach out to a VIP coordinator which historically at least over the past 5 years has been available to Globalists here by request
Great Hotel and always my top 3 or 4 choices when choosing a hotel in SD
Let us not forget never before in history has there been more top tier members in every program be it Hyatt, Marriott etc which has exploded with elites
When you wish to receive something elite benefits wise or hoping for something more than typically expected reach out, ask politely and make your request known before arrival
You may just get what you wish for

Matt4200

777 -

I completely get what you’re saying and I do agree the best way is to ask before arrival. I love MGH and I agree it is a big hotel, as are many in SD.

The only thing I have an issue with is people are saying that upgraded rooms and standard suites are shown as available but the Front Desk claims none are available. The Hyatt app updates in real time (confirmed by their twitter team). And there’s no more than a 15 minute difference in rooms booked showing on the app from the hotel’s inventory. So if they claim 0 upgrades are available yet it shows multiple available that’s a big discrepancy for Globalists.

Just my two cents.

777 global mile hound

Don't disagree that there can be problems but for that matter there can be issues in many hotels across the globe.
Was in a full service Marriott last month as a Lifetime Titanium with 1000 nights and a non elite had a suite I met in the elevator (they won a free room contest)
I received a small club floor room (yawn)
Would say that I should have reached out to the hotel before my arrival as a first time guest but a suite isn't always a priority to me.
When it is I rarely depend on a front desk agent at check in that may not have leverage or seniority to do anything.The may be blocked to their eyes or told not to allocate
The bigger the hotel typically the more challenging it is.However there are those exception hotels .

Front desk agents simply on average don't have seniority/empowerment at many hotels.
Take the Hyatt Regency Honolulu I ask at the front desk and was told no suites for my entire stay
Of course the confirmable SU in advance wasn't available many months in advance and it isn't for my next years stay either.
They have managed to pull many suites and reconfigure them as part of a non upgrade-able pool (not recent)
Something went wrong with the guest room I was in and magically next day I was upgraded to a suite (not a god one either) but it took going to FO management to get things sorted
Next stay I was at the Ritz Carlton wonderful & vastly superior hotel other than their stinky overly perfumed gyms As most Ritz Carlton's go no breakfasts for top tier elites
On points the Ritz makes more sense than Hyatt on revenue Hyatt hands down
Back on topic
I will be in a Westin next week and though I called and the front desk said no suites avail
Know otherwise as I have been coming to the property since the 90s and I know inside and out the suite inventory and how far the upgrade pool will allow.
Because I am by myself and getting in super late the first night I will handle the upgrade in person for the second night and wait till I arrive as I don't have any email contacts to make the request

With rare exception I almost never depend on FD agents Twitter FT or anything else similar except FO teams.The old fashioned non social media way
I do not ever/rarely email/ call GMs either as its inappropriate unless one has a tight friendship /business relationship with the individual.
The folks that handle the upgrade pool are the ones to turn too with exceptions on some occasions
Having elite status is only one tool in the ability to upgrade and while its quite effective in a number of hotels it will never be the end all for securing
the best guest rooms or allowable suites or access to occasional VIP suites privilege

Bottom line even with my outstanding Hyatt Concierge it comes down to myself when it comes time to securing a proper upgrade.
In finishing up with approx 90 plus nights this year in just WOH not once did I walk away this year dissatisfied based on an upgrade .
My relationships and proper contacts are my key to success never demanding
anything or being rude simply and politely requesting what is important to me should it be available at all on my stay and that I appreciate it.
As a return guest I get out early if they need the room allocation for the next incoming guest
Being a good easy going cooperative returning guest goes equally as far as status and in some cases more so
Even the Andaz Maui where I used points I was upgraded to a high floor suite without even asking for one and used the best strategy I had and in that one case I won the lottery IMHO
My expectations were set very low coming in.Yet the hotel showed me they will when they can ^

Kacee

Suite upgrades were not guaranteed under Gold Passport. That was a WoH change, and this property adhered to the new policy every time I stayed there after it was implemented. I never got a suite as a Diamond.