whitywhitytw

Thank you RTW1 & price123^

edgewood49

I think that both PH's Paris & Milan are in need of a refresh.

lauterbrunnen

You were fortunate to have been allowed to check in at 10 am. We arrived shortly after noon, and our room was not available --not surprising, but I had mentioned we would like to request early arrival in my reservation. No offer of ' have a cocktail or lunch while you wait'. We handed over our bags, as we had reservations to see The Last Supper and prepared to leave to look for lunch. The staff member who checked us in suddenly 'had an idea' for us, and took us up to our room. She showed us to a small Queen, I guess ( one side of the bed was so close to the wall you barely had enough space to stand). It was obviously only designed for one guest( one robe,etc) I should have refused, but was too tired, and by then, too pressed for time in order to meet our reservation for LS. Upon checkout the following morning, when the desk agent (not the same one who checked us in) failed to ask how our stay was, or the usual small pleasantly, I inquired what category our room was, to be informed it was a Park room ( aren't they all at least that?) I mentioned we were had been expecting at least what we had reserved months in advance, but there was no "I'm sorry we couldn't fulfill your reservation request" -- at that point, there was of course no point in mentioning that as a Diamond, we had been hoping we might get an upgrade -- but instead got a downgrade.....

FYI if you have reservations in the short term, both the bar and restaurant are closed for renovation right now.

TerryK

I believe the Park Rooms at PH Milan are just like that, very small. You didn't get a downgrade, you just didn't get an upgrade. IMHO, PH Milan is pretty good at upgrading Diamonds. It is just that they can be pretty busy and actually sold out at times. Did you reserve a higher category room than Park Room?

lauterbrunnen

I would have to go back and look; I do recall checking before we arrived that we had reserved a king there, and not a queen. In light of the tight space, I guess it is to be expected, but there was only the one desk chair in the room, so if we both wanted to sit, one person was on the bed.

edgewood49

Take turns it's Europe !

lauterbrunnen

We reserved a Park King (409 sq ft, according to my reservation)
We got a Park Queen ( 377 sq ft, and according to the Hyatt web pages: Maximum guests per room: 1)

In my estimation, that constitutes a downgrade. Hyatt appears to view them differently as well, as the King room is marginally higher rate than the Queen.

At least we were only there one night; just felt a tad cramped, and I would have come away with a better impression if we had received the room type -king- we had reserved.

m0hamed

You wanted to check in earlier than the stated check in time. Front desk found you a room you could have immediately. You expect a drink, lunch or a free guaranteed early arrival.

If you didn't like the room you should not have accepted it and asked them to hold your luggage until check in time.

In future: If you want guaranteed early arrival, then prebook the night before.

edgewood49

Indeed that is the best way, especially when arriving in early morning red eye's from Africa and Asia. Nothing worst than waiting in stale clothes from a smelly long haul !

thucanhho

A little harsh, don't you think? We are frequently allowed an early check-in without the expectation of a smaller room without being told by front desk. I know that I would not know to ask whether an earlier check-in would mean a smaller room unless specifically told.


Many Diamond members are disappointed when they don't get an upgrade. Why would you be surprised when someone is disappointed that they felt downgraded?

m0hamed

The poster states that when the room wasn't ready, before check in time, he wasn't offered a free lunch or a drink. To me it reads like wanting a whole lot for nothing.

Early check in is only every guaranteed when you pay. Perhaps it takes an incident like this to make one realise it's worth the investment.

lauterbrunnen

You are correct, we were not told that the room we were offered was going to be a smaller room than we booked. If we had wanted a smaller room, I would have booked that originally! I would have gladly waited, had I been informed, for our reserved room type, especially as we were out of the hotel all afternoon.

edgewood49

Booked with points or pay ?

lauterbrunnen

You have made erroneous assumptions. It would have been nice to check in early, but as stated in my original post, I was NOT surprised a room was not yet available. I did NOT ask for a free drink , lunch or any compensation, as none was due me. It would perhaps have been a thoughtful gesture on the part of the hotel to offer us some small refreshment, as other Hyatt properties have been forthcoming with in the past. Hyatt has always been very customer-centric in our experience, and the epitome of gracious hospitality. Had I been informed while still at the front desk that the room being offered was going to be smaller than the room category I had reserved months in advance, as I stated in my original post, I would have declined it. As I previously mentioned, we HAD handed over our bags to be held until our return later in the day.

There are many choices in the HOSPITALITY industry. Hyatt is always very hospitable to their customers, that's why we choose to stay with them.

I hardly think anyone staying at any Park Hyatt is expecting 'a whole lot for nothing' , but maybe you do.

edgewood49

and I agree were you paying or on points ?