demue

Well it is definitely "junior" in size it seems. Whether it deserves the term suite added is an entirely different story . Hope your concerns will be addressed to your satisfaction and you will still have an overall pleasant stay.

bmrisko

Update, we were able to get moved to a much larger Jr suite, more in line with website photos, minus the tub and separate WC. The divided space works much better for our family. Smaller balcony, but not a deal breaker.

Warriorconcept

Thanks for the update and glad they moved you! Hope this is just growing pains from just recently joining hyatt...

callmedtop

Thanks for sharing. How is the rest of your stay going?

sfvoyage

I stayed there 10 days ago and had no issue with the breakfast, which was free to all guests, AFAIK. Did the hotel just change their policy on this?

I like this boutique hotel. However, their rooms are small, and the category nomenclature is misleading and inflated. Our "open suite" is just a bigger room, hardly even a junior suite really. However, the service is good, and the location is convenient: it is not right in the centre but is within walking distance to most tourist sites. We didn't have to take taxis or public transportation (but we are avid and fast walkers).

bmrisko

It is going well so far. The hotel is about a 15 min walk to Trevi fountain, 8 min further to Pantheon and right across the street from a large park with several playgrounds. There is also a Coop grocery around the corner that is well stocked with water and breakfast foods, as that issue is still unresolved. Breakfast won't be an issue for Globalist, but the buffet is pretty weak, IMHO. No water included in the rooms and no water in the fitness center either, which was strange. We haven't been up to the rooftop restaurant yet to check the views, but the menu looks varied and decently priced. Lots of reviews from the non-Hyatt Tribune mentioned the free mini bar, but everything is at a cost now except tea and Illy coffee.

Overall, a decent property, if you adjust your expectations. I'd definitely avoid 601 for a Jr Suite though. We have the rest of the week here to further form an opinion.

bmrisko

Apparently so, as we were told €30/person as we did not book a breakfast rate and aren't Globalist. My hold-up is Free breakfast is advertised on the the website as an amenity when booking.

bmrisko

To follow-up, it was a great stay. The front end manager ended up comping us breakfast every morning due to the website error, although we only took advantage twice as it was a pretty small spread. IMHO, the hotel is in a great location for exploring the city. We would definitely stay there again if in Rome.

gtu2004

Just checked in to the hotel today, and was given the warning breakfast is not included. I think the front desk person definitely knew about the website error, but he played it as if I was crazy.

Unfortunately I left my laptop at home that has the screenshot of the Breakfast inclusion in the rate, and the website is now fixed to not include breakfast. But I'd think the right thing here for the hotel to do would be to accept the terms at the point of sale, which mentioned free breakfast. It would cost them little, if anything, and is what was agreed to.

Is contacting WOH helpful in this case? We were quite anticipating the breakfast.

IAD_flyer

Have you tried talking a manager on property?

gtu2004

So I stayed 2 nights there. Spoke to 3 people at the reception on 3 different days.

Day 1 (night of check in): The person I spoke to at check in pretended to not know about the breakfast. Then ultimately acknowledged issue with the website but only said they'd look at it in the morning. I asked him to include a note on the reservation.
Day 2 (morning): The person I spoke to acknowledged the note and the error on the website and escorted us to the breakfast area and let us have breakfast. I think his name was Nicolas.
Day 3 (morning of check out): Went to breakfast area and was told my room didn't include breakfast. Went to Reception and this time the 3rd person (Marco?) we spoke to at this property was adamant there was no error with the website, and refused us breakfast. He was quite stuck up and at this point I was too tired of the inconsistency and gave up.

A big part of me booking this hotel was this was our babymoon, and breakfast was desired so we could roll out of bed and not worry about the 1st meal. While the spread was not excellent, it was decent enough to get over with. Suffice to say, this left a sour note that kind of ruined the experience with the hotel. It would've cost them nothing more, but they'd rather fight than to give in to customers. The error was between the hotel and WOH site, but ultimately we did not receive what was promised so that was disappointing.

I'm back home now, and can access the screenshot with the Free Breakfast shown. I will try to call WOH in the coming days.

Aventine

Consumer Affairs would be helpful. They shouldn’t be playing games with breakfast.

lalala

staying for four nights starting at the end of the week - Glob spouse made paid reservation for 1st night and I (explorist) have three expiring cat. 1-4 certs to use. You think they would let us link the reservations and stay in her glob appointed room?

Warriorconcept

Might be worth your spouse emailing ahead with all confirmation numbers and see if they can. I'll be checking in this weekend as well, hope they give us the "real" junior suite...

168

As a data point for a different Hyatt location, I was able to call Diamond line and after they spoke with my no status spouse to confirm giving up of those certs, Hyatt changed those cat 4 certs to my name. This way we won’t have to deal with potential room change and to ensure Diamond breakfast will carryover to our entire stay.