Jun 30, 2023, 9:42 pm
Last edit by: SanDiego1K
Dinner reservations and activities: email [email protected]
Big Sur Smokehouse is closed at least thru end of July 2023.
Your stay includes all meals, whether in-room 24 hours a day, lunch on the Sur House Terrace from 11:30 a.m. to 5 p.m., or dinner at The Sur House—our award-winning restaurant that is open for dinner from 5-9 p.m. Please see our dining menus here.
Signature experiences:
· Morning Movement (Tai Chi, Yoga, Meditation, Big SurCus Poi Dance)
· Coast Ridge Hike
· Bees and Big Sur
Falconry
· Foragers Hike
· Redwood Hike
· Sur House Social
· S'mores
· Astronomy
July 2023 activity schedule:
https://www.ventanabigsur.com/pdf/JU..._AtAGlance.pdf
Big Sur Smokehouse is closed at least thru end of July 2023.
Your stay includes all meals, whether in-room 24 hours a day, lunch on the Sur House Terrace from 11:30 a.m. to 5 p.m., or dinner at The Sur House—our award-winning restaurant that is open for dinner from 5-9 p.m. Please see our dining menus here.
Signature experiences:
· Morning Movement (Tai Chi, Yoga, Meditation, Big SurCus Poi Dance)
· Coast Ridge Hike
· Bees and Big Sur
Falconry
· Foragers Hike
· Redwood Hike
· Sur House Social
· S'mores
· Astronomy
July 2023 activity schedule:
https://www.ventanabigsur.com/pdf/JU..._AtAGlance.pdf
Ventana Big Sur- Alila - REVIEW MASTER THREAD
Jul 20, 2021, 6:19 pm
#1427
Join Date: Jul 2009
Location: IAH
Programs: UA 2MM, Hyatt Diamond, SPG Gold
Posts: 2,164
Jul 20, 2021, 6:43 pm
#1428
Join Date: Jan 2010
Posts: 343
Jul 20, 2021, 9:03 pm
#1429
Join Date: Jan 2003
Location: San Francisco, CA
Posts: 1,394
Jul 20, 2021, 9:03 pm
#1430
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
Do you have a good contact to make the reservations? Did you do it via email?
Jul 20, 2021, 9:27 pm
#1431
Join Date: Jul 2009
Location: IAH
Programs: UA 2MM, Hyatt Diamond, SPG Gold
Posts: 2,164
The "leisure concierge" reached out via email a couple weeks before our stay with a list of activities and an offer to make dinner reservations. We got our preferred time 2 of 3 nights and the other night was 15 minutes later.
Jul 20, 2021, 9:44 pm
#1432
Join Date: Oct 2006
Location: SFO
Programs: AS MVP, Hilton Diamond, Marriot LTG
Posts: 614
Jul 22, 2021, 3:20 pm
#1434
Join Date: Jan 2021
Posts: 9
Just wanted to give some quick advice for people looking to book on points, click dates one by one for a one night stay (this is easier on the app) until you find a 30k night. Then look around that date for two night stays and you might find something. Not sure if this is helpful to anyone, but I managed to book a two night stay for 30k for this Sunday.
Jul 22, 2021, 3:27 pm
#1435
Join Date: Oct 2020
Programs: United 1K, Hyatt Globalist, HHonors Plat, Marriot Plat
Posts: 89
Just wanted to give some quick advice for people looking to book on points, click dates one by one for a one night stay (this is easier on the app) until you find a 30k night. Then look around that date for two night stays and you might find something. Not sure if this is helpful to anyone, but I managed to book a two night stay for 30k for this Sunday.
Jul 22, 2021, 3:29 pm
#1436
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,948
Just wanted to give some quick advice for people looking to book on points, click dates one by one for a one night stay (this is easier on the app) until you find a 30k night. Then look around that date for two night stays and you might find something. Not sure if this is helpful to anyone, but I managed to book a two night stay for 30k for this Sunday.
Jul 22, 2021, 8:03 pm
#1437
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
Jul 25, 2021, 4:47 pm
#1439
Join Date: Dec 2017
Location: SF Bay Area
Programs: UA GS, AA EXP, Hyatt Globalist, Hilton Diamond, Marriott Platinum, Mlife NOIR
Posts: 320
After a rather disappointing stay (2 years ago), we thought we would give Ventana another try. We booked over 6 months ago for a September 2021 stay. Already things are off to bad start.
When staying at non-city resorts, we are usually the type of people to pre-book activities, spa treatments, and meals well in advance. In fact, at many of the resorts we stayed at earlier this year (e.g., Blackberry Farm, Montage Palmetto Bluff) this was strongly recommended.
I reached out to the Ventana concierge 4 months ago to pre-book dinner, activities, and spa. While they were able to confirm our dinner time slots within a week of my first reaching out, it took nearly 2 months for them to confirm our spa appointments, and they have yet to confirm any of our activities. For each email I sent the concierge, I have to send a reminder email to get a follow up, and even then the wait is 1-2 weeks for a reply. I've tried calling but usually no one picks up except for the reservationist. What's most frustrating is that each time I get an email response, it's of the "we'll look into" variety (only to get ghosted on again).
Hopefully, the experience on-site is better, but I'm a little worried it be a disappointing experience like our last. While the setting is beautiful, the service is definitely more that of a 4 start hotel than a hotel charging $2,000+/night.
(We are already planning our trips for Summer / Fall 2022 and every other hotel of this price point that we will be staying at has been super responsive.)
When staying at non-city resorts, we are usually the type of people to pre-book activities, spa treatments, and meals well in advance. In fact, at many of the resorts we stayed at earlier this year (e.g., Blackberry Farm, Montage Palmetto Bluff) this was strongly recommended.
I reached out to the Ventana concierge 4 months ago to pre-book dinner, activities, and spa. While they were able to confirm our dinner time slots within a week of my first reaching out, it took nearly 2 months for them to confirm our spa appointments, and they have yet to confirm any of our activities. For each email I sent the concierge, I have to send a reminder email to get a follow up, and even then the wait is 1-2 weeks for a reply. I've tried calling but usually no one picks up except for the reservationist. What's most frustrating is that each time I get an email response, it's of the "we'll look into" variety (only to get ghosted on again).
Hopefully, the experience on-site is better, but I'm a little worried it be a disappointing experience like our last. While the setting is beautiful, the service is definitely more that of a 4 start hotel than a hotel charging $2,000+/night.
(We are already planning our trips for Summer / Fall 2022 and every other hotel of this price point that we will be staying at has been super responsive.)
Jul 25, 2021, 5:15 pm
#1440
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
After a rather disappointing stay (2 years ago), we thought we would give Ventana another try. We booked over 6 months ago for a September 2021 stay. Already things are off to bad start.
When staying at non-city resorts, we are usually the type of people to pre-book activities, spa treatments, and meals well in advance. In fact, at many of the resorts we stayed at earlier this year (e.g., Blackberry Farm, Montage Palmetto Bluff) this was strongly recommended.
I reached out to the Ventana concierge 4 months ago to pre-book dinner, activities, and spa. While they were able to confirm our dinner time slots within a week of my first reaching out, it took nearly 2 months for them to confirm our spa appointments, and they have yet to confirm any of our activities. For each email I sent the concierge, I have to send a reminder email to get a follow up, and even then the wait is 1-2 weeks for a reply. I've tried calling but usually no one picks up except for the reservationist. What's most frustrating is that each time I get an email response, it's of the "we'll look into" variety (only to get ghosted on again).
Hopefully, the experience on-site is better, but I'm a little worried it be a disappointing experience like our last. While the setting is beautiful, the service is definitely more that of a 4 start hotel than a hotel charging $2,000+/night.
(We are already planning our trips for Summer / Fall 2022 and every other hotel of this price point that we will be staying at has been super responsive.)
When staying at non-city resorts, we are usually the type of people to pre-book activities, spa treatments, and meals well in advance. In fact, at many of the resorts we stayed at earlier this year (e.g., Blackberry Farm, Montage Palmetto Bluff) this was strongly recommended.
I reached out to the Ventana concierge 4 months ago to pre-book dinner, activities, and spa. While they were able to confirm our dinner time slots within a week of my first reaching out, it took nearly 2 months for them to confirm our spa appointments, and they have yet to confirm any of our activities. For each email I sent the concierge, I have to send a reminder email to get a follow up, and even then the wait is 1-2 weeks for a reply. I've tried calling but usually no one picks up except for the reservationist. What's most frustrating is that each time I get an email response, it's of the "we'll look into" variety (only to get ghosted on again).
Hopefully, the experience on-site is better, but I'm a little worried it be a disappointing experience like our last. While the setting is beautiful, the service is definitely more that of a 4 start hotel than a hotel charging $2,000+/night.
(We are already planning our trips for Summer / Fall 2022 and every other hotel of this price point that we will be staying at has been super responsive.)