CloudCoder

I contacted Hyatt and requested assignment to ( I provided a list of the top three Concierges mentioned in this thread ). I seek out the best, which is why I choose Hyatt. Why not also go for the best concierge? It took several months to get my initial concierge assignment . I hope I live long enough for the re-assignment to come through .

ryandc99

If you don't mind me asking, who is your new one?

applejax

Greetings fellow Globalists, I am in need of a referral. I have had pretty bad luck with Hyatt concierge service.... My original concierge contacted me once 3 years ago basically underselling the service as "alternative reservation service" I recently followed up to see if there was more to this service then just a reservation agent and I was told I had a new person assigned. So far I'm completely underwhelmed with her, I've asked for her help with basic stuff like special occasion, airport transfer and some local information about the area i'm visiting and she hasn't really done anything useful... I would love if some of you fellow deserning Globalists can help me get a concierge thats great... If you wouldn't mind telling me what your concierge has done thats amazing and help me know who to ask to be referred to. Thank you so much for your help.

Aventine

These Concierges aren't Clef d'or local concierges. I think it's best to ask the hotel you're going to for local travel information and the car transfer. The Hyatt concierge should be doing special requests and booking related matters though.

applejax

Even Citi concierge offer me a local guide and arrange a airport transfer. Obviously I know I can call the hotel myself but I'm trying to find some use in this Globalist "benefit" I can go on to the Hyatt property website and arrange an airport transfer but I figured this should be an easy thing for the concierge to arrange but apparently I shouldn't expect anything more then a reservation agent? Honestly I expect something closer to "Clef d'or" service.

Can anyone DM me a referral for Michelle?

MSPeconomist

applejax

UPDATE: Well I gave up on hearing back from my concierge and booked via a highly recommended 3rd party limo service. I paid $34.00 compared to the Hyatt that was charging $147.00. So in essence my concierge just cost Hyatt $113.00 Because I would have most likely paid the $147.00 if my concierge had been prompt in her response and showed a willingness to arrange this on my behalf. But I guess I'm grateful for her laziness because I can now spend that $113.00 on a nice meal or something else.

Aventine

Ever since my concierge told me to go contact the front desk since I'm on property. I've just had zero faith in this program.

MSPeconomist

canyonleo

I had Cathy G years ago, and found the program of no value and didn't use it. I then asked for a switch, and my current agent and her team (I often get replies from another agent, which is fine by me) is great - although I don't use an agent for much... maybe 3-4 times a year (missing points, apply a TSU to a res, etc.).


I'm told Cathy G no longer works for Hyatt, so maybe a different Cathy than so many are referencing.

josephstern

Cathy G still works for Hyatt.

canyonleo

Well, that explains it (the many posts above).

gengar

I don't think you're ever going to be satisfied if you are expecting the Glob concierges to provide local visitor information or anything even remotely resembling Clef d'Or service. These are basically call center agents, most of whom only work part time and work from home.

I still think this is a valuable program even if all the Glob concierges do is assist with administrative issues and reservations issues.

txhyattlvr

Ahhhh Cathy G... she's a bit of a legend. Once I moved on from her I've gotten great value from the program but the key, like most things, is expectations. I don't expect someone based in Omaha to find me a restaurant in Vienna, or arrange transportation in New York. I can have her be a "go between" but why not just email the concierges at the hotel? The emails are typically on Hyatt.com, and I've done that before with fine results.

Best benefit of Concierges is a single point of contact for reservations, and all issues related to reservations. I can email mine and say "make a res for this date please" and it's simply done. I don't have to login or do anything except send an email. If there's an issue just send an email. She knows my history which is nice too (not having to repeat myself with various other agents). But at the end of the day, yes she is basically a glorified and somewhat empowered reservation agent and I'm happy with that.

VegasGambler

I just applied TSUs to two upcoming stays. I did it on the phone (globalist line) and it took 5 minutes, with no hold time.

I'm not sure I understand what I'm supposed to be using the concierge for. I got assigned Michelle who is supposed to be really good, but I don't understand how adding another layer of communication between me and the hotel is supposed to make my life easier.

Re: car service... I don't get it. I often get offers from the hotel to arrange a car service. They are always ridiculously expensive (like, 3-4x a cab). And it's just a regular car -- not a limo or anything, with no service beyond what a cab provides. I'm not sure why I'd pay a few extra hundred dollars for one of these rather than just hop in a cab?