Globalist Concierge Advice

Old Feb 14, 19, 3:40 am
  #91  
 
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
I contacted Hyatt and requested assignment to ( I provided a list of the top three Concierges mentioned in this thread ). I seek out the best, which is why I choose Hyatt. Why not also go for the best concierge? It took several months to get my initial concierge assignment . I hope I live long enough for the re-assignment to come through .
ryandc99 likes this.
CloudCoder is offline  
Old Feb 14, 19, 4:23 am
  #92  
Moderator, Delta Skymiles and Mileage Run
 
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,064
Originally Posted by lighthouse206 View Post
I seriously don't know how she keeps her job. If it's the same Cathy (and I'm certain it is) she is truly horrible. Ask for a new one. My new one is FAB.
If you don't mind me asking, who is your new one?
ryandc99 is offline  
Old Mar 5, 19, 1:22 am
  #93  
 
Join Date: Mar 2016
Location: everywhere
Programs: Hilton Gold, IHG Spire, Hyatt Globalist , Bonvoy Titanium United Silver AA Platinum, AS Gold 75K
Posts: 90
Greetings fellow Globalists, I am in need of a referral. I have had pretty bad luck with Hyatt concierge service.... My original concierge contacted me once 3 years ago basically underselling the service as "alternative reservation service" I recently followed up to see if there was more to this service then just a reservation agent and I was told I had a new person assigned. So far I'm completely underwhelmed with her, I've asked for her help with basic stuff like special occasion, airport transfer and some local information about the area i'm visiting and she hasn't really done anything useful... I would love if some of you fellow deserning Globalists can help me get a concierge thats great... If you wouldn't mind telling me what your concierge has done thats amazing and help me know who to ask to be referred to. Thank you so much for your help.
applejax is offline  
Old Mar 5, 19, 2:08 am
  #94  
Four Seasons Contributor BadgeHyatt Contributor Badge
 
Join Date: Mar 2013
Location: Parts Unknown
Posts: 7,035
Originally Posted by applejax View Post
Greetings fellow Globalists, I am in need of a referral. I have had pretty bad luck with Hyatt concierge service.... My original concierge contacted me once 3 years ago basically underselling the service as "alternative reservation service" I recently followed up to see if there was more to this service then just a reservation agent and I was told I had a new person assigned. So far I'm completely underwhelmed with her, I've asked for her help with basic stuff like special occasion, airport transfer some local information about the area i'm visiting and she hasn't really done anything useful... I would love if some of you fellow deserning Globalists can help me get a concierge thats great... If you wouldn't mind telling me what your concierge has done thats amazing and help me know who to ask to be referred to. Thank you so much for your help.
These Concierges aren't Clef d'or local concierges. I think it's best to ask the hotel you're going to for local travel information and the car transfer. The Hyatt concierge should be doing special requests and booking related matters though.
Aventine is online now  
Old Mar 5, 19, 2:17 am
  #95  
 
Join Date: Mar 2016
Location: everywhere
Programs: Hilton Gold, IHG Spire, Hyatt Globalist , Bonvoy Titanium United Silver AA Platinum, AS Gold 75K
Posts: 90
Even Citi concierge offer me a local guide and arrange a airport transfer. Obviously I know I can call the hotel myself but I'm trying to find some use in this Globalist "benefit" I can go on to the Hyatt property website and arrange an airport transfer but I figured this should be an easy thing for the concierge to arrange but apparently I shouldn't expect anything more then a reservation agent? Honestly I expect something closer to "Clef d'or" service.

Can anyone DM me a referral for Michelle?
applejax is offline  
Old Mar 5, 19, 2:40 am
  #96  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 87,687
My Hyatt Concierge (and my previous Private Line Agent) most certainly have arranged airport transfers (car service) through the hotel where I'll be staying. IMO they should also serve as the go between for the local hotel concierge to make restaurant reservations and similar requests. They should do more for us than confirm TSU requests.
HeadInTheClouds and applejax like this.
MSPeconomist is offline  
Old Mar 5, 19, 3:34 am
  #97  
 
Join Date: Mar 2016
Location: everywhere
Programs: Hilton Gold, IHG Spire, Hyatt Globalist , Bonvoy Titanium United Silver AA Platinum, AS Gold 75K
Posts: 90
UPDATE: Well I gave up on hearing back from my concierge and booked via a highly recommended 3rd party limo service. I paid $34.00 compared to the Hyatt that was charging $147.00. So in essence my concierge just cost Hyatt $113.00 Because I would have most likely paid the $147.00 if my concierge had been prompt in her response and showed a willingness to arrange this on my behalf. But I guess I'm grateful for her laziness because I can now spend that $113.00 on a nice meal or something else.
applejax is offline  
Old Mar 5, 19, 4:07 am
  #98  
Four Seasons Contributor BadgeHyatt Contributor Badge
 
Join Date: Mar 2013
Location: Parts Unknown
Posts: 7,035
Ever since my concierge told me to go contact the front desk since I'm on property. I've just had zero faith in this program.
embarcadero1 and applejax like this.
Aventine is online now  
Old Mar 5, 19, 7:28 am
  #99  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 87,687
Originally Posted by applejax View Post
UPDATE: Well I gave up on hearing back from my concierge and booked via a highly recommended 3rd party limo service. I paid $34.00 compared to the Hyatt that was charging $147.00. So in essence my concierge just cost Hyatt $113.00 Because I would have most likely paid the $147.00 if my concierge had been prompt in her response and showed a willingness to arrange this on my behalf. But I guess I'm grateful for her laziness because I can now spend that $113.00 on a nice meal or something else.
Please make sure that the meal is not in a Hyatt hotel restaurant.
applejax likes this.
MSPeconomist is offline  
Old Mar 5, 19, 9:03 am
  #100  
 
Join Date: Jul 2011
Programs: AA & DL / SPG & HGP
Posts: 1,550
I had Cathy G years ago, and found the program of no value and didn't use it. I then asked for a switch, and my current agent and her team (I often get replies from another agent, which is fine by me) is great - although I don't use an agent for much... maybe 3-4 times a year (missing points, apply a TSU to a res, etc.).


I'm told Cathy G no longer works for Hyatt, so maybe a different Cathy than so many are referencing.
canyonleo is offline  
Old Mar 5, 19, 11:11 am
  #101  
 
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 7,833
Cathy G still works for Hyatt.
josephstern is offline  
Old Mar 5, 19, 12:24 pm
  #102  
 
Join Date: Jul 2011
Programs: AA & DL / SPG & HGP
Posts: 1,550
Originally Posted by josephstern View Post
Cathy G still works for Hyatt.

Well, that explains it (the many posts above).
canyonleo is offline  
Old Mar 5, 19, 1:53 pm
  #103  
 
Join Date: Jul 2008
Location: LAS TPE HND LHR
Programs: BA Meltdown soft-landed Silver, OZ♦+ (BR/UA), B6 Mosaic, WoH♦, Mlife Noir, TR 7*
Posts: 5,254
Originally Posted by applejax View Post
Greetings fellow Globalists, I am in need of a referral. I have had pretty bad luck with Hyatt concierge service.... My original concierge contacted me once 3 years ago basically underselling the service as "alternative reservation service" I recently followed up to see if there was more to this service then just a reservation agent and I was told I had a new person assigned. So far I'm completely underwhelmed with her, I've asked for her help with basic stuff like special occasion, airport transfer and some local information about the area i'm visiting and she hasn't really done anything useful... I would love if some of you fellow deserning Globalists can help me get a concierge thats great... If you wouldn't mind telling me what your concierge has done thats amazing and help me know who to ask to be referred to. Thank you so much for your help.
I don't think you're ever going to be satisfied if you are expecting the Glob concierges to provide local visitor information or anything even remotely resembling Clef d'Or service. These are basically call center agents, most of whom only work part time and work from home.

I still think this is a valuable program even if all the Glob concierges do is assist with administrative issues and reservations issues.
applejax likes this.
gengar is offline  
Old Mar 5, 19, 2:04 pm
  #104  
Original Poster
 
Join Date: Aug 2007
Location: TX
Programs: Hyatt Globalist, UA Premier Silver, Spirit Lover
Posts: 856
Originally Posted by canyonleo View Post
Well, that explains it (the many posts above).
Ahhhh Cathy G... she's a bit of a legend. Once I moved on from her I've gotten great value from the program but the key, like most things, is expectations. I don't expect someone based in Omaha to find me a restaurant in Vienna, or arrange transportation in New York. I can have her be a "go between" but why not just email the concierges at the hotel? The emails are typically on Hyatt.com, and I've done that before with fine results.

Best benefit of Concierges is a single point of contact for reservations, and all issues related to reservations. I can email mine and say "make a res for this date please" and it's simply done. I don't have to login or do anything except send an email. If there's an issue just send an email. She knows my history which is nice too (not having to repeat myself with various other agents). But at the end of the day, yes she is basically a glorified and somewhat empowered reservation agent and I'm happy with that.
bhrubin likes this.
txhyattlvr is offline  
Old Mar 5, 19, 6:28 pm
  #105  
 
Join Date: Oct 2014
Posts: 5,553
Originally Posted by MSPeconomist View Post
My Hyatt Concierge (and my previous Private Line Agent) most certainly have arranged airport transfers (car service) through the hotel where I'll be staying. IMO they should also serve as the go between for the local hotel concierge to make restaurant reservations and similar requests. They should do more for us than confirm TSU requests.
I just applied TSUs to two upcoming stays. I did it on the phone (globalist line) and it took 5 minutes, with no hold time.

I'm not sure I understand what I'm supposed to be using the concierge for. I got assigned Michelle who is supposed to be really good, but I don't understand how adding another layer of communication between me and the hotel is supposed to make my life easier.

Re: car service... I don't get it. I often get offers from the hotel to arrange a car service. They are always ridiculously expensive (like, 3-4x a cab). And it's just a regular car -- not a limo or anything, with no service beyond what a cab provides. I'm not sure why I'd pay a few extra hundred dollars for one of these rather than just hop in a cab?
applejax likes this.
VegasGambler is offline  

Thread Tools
Search this Thread
Search Engine: