Park Hyatt Saigon REVIEW - MASTER THREAD
Dec 22, 2014, 1:07 am
#166
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,577
Would there be any issues booking an award reservation for someone else without me, the account holder staying? I don't have status or anything, but in laws need a place and was wondering if any issue if I just add one of them as the 2nd guest here, although they will have 2 of them showing up, excluding my name.
Dec 22, 2014, 9:35 am
#168
FlyerTalk Evangelist
Join Date: Jun 2005
Location: QLA
Programs: SBUX Gold
Posts: 14,507
I don't agree with that statement, not in Vietnam at least.
Not being familiar with Hyatt award bookings, I'm assuming that what you want to do is the process (booking the award night in your name vs. their names).
Given the cultural obsession that all the paperwork must be in order (in this case, passports matching names), there's going to be a ton of pushback if someone other than the primary account holder is trying to check in, even if they are listed as a guest.
I would give it (in my guesstimate) a <20% chance of working out. Your best bet might be to communicate directly with the GM about your situation, and if he agrees to it, arrange some way for them to contact him when they check in, so he can sign off on it (because the front desk employees will be afraid to touch the situation with a 10-foot pole).
Good luck.
Not being familiar with Hyatt award bookings, I'm assuming that what you want to do is the process (booking the award night in your name vs. their names).
Given the cultural obsession that all the paperwork must be in order (in this case, passports matching names), there's going to be a ton of pushback if someone other than the primary account holder is trying to check in, even if they are listed as a guest.
I would give it (in my guesstimate) a <20% chance of working out. Your best bet might be to communicate directly with the GM about your situation, and if he agrees to it, arrange some way for them to contact him when they check in, so he can sign off on it (because the front desk employees will be afraid to touch the situation with a 10-foot pole).
Good luck.
Dec 22, 2014, 10:46 am
#169
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,577
I don't agree with that statement, not in Vietnam at least.
Not being familiar with Hyatt award bookings, I'm assuming that what you want to do is the process (booking the award night in your name vs. their names).
Given the cultural obsession that all the paperwork must be in order (in this case, passports matching names), there's going to be a ton of pushback if someone other than the primary account holder is trying to check in, even if they are listed as a guest.
I would give it (in my guesstimate) a <20% chance of working out. Your best bet might be to communicate directly with the GM about your situation, and if he agrees to it, arrange some way for them to contact him when they check in, so he can sign off on it (because the front desk employees will be afraid to touch the situation with a 10-foot pole).
Good luck.
Not being familiar with Hyatt award bookings, I'm assuming that what you want to do is the process (booking the award night in your name vs. their names).
Given the cultural obsession that all the paperwork must be in order (in this case, passports matching names), there's going to be a ton of pushback if someone other than the primary account holder is trying to check in, even if they are listed as a guest.
I would give it (in my guesstimate) a <20% chance of working out. Your best bet might be to communicate directly with the GM about your situation, and if he agrees to it, arrange some way for them to contact him when they check in, so he can sign off on it (because the front desk employees will be afraid to touch the situation with a 10-foot pole).
Good luck.
Dec 22, 2014, 1:55 pm
#171
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,577
Yes I was, I'm asking this because we can't transfer points to another person's Hyatt account. Thus, curious if any issue booking the award under my account.
Dec 27, 2014, 12:49 pm
#172
Join Date: Jun 2011
Location: CHS
Programs: DL Diamond, WN A-List, Marriott Platinum Elite, Hyatt Globalist
Posts: 685
Just called Hyatt to make a Points + Cash booking for April 2015 and I can confirm what everyone else is saying on this thread, they told me the property would be closed for renovations from March 2nd until June 2015.
Dec 28, 2014, 4:21 pm
#173
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
You can just issue the award under the other persons name but you have to call to do this since it's not doable online.
Jan 1, 2015, 6:28 pm
#174
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,577
Jan 15, 2015, 2:27 pm
#175
Join Date: Oct 2009
Location: NYC, ICN
Programs: DL DM, SPG Plat
Posts: 83
I stayed at Park Hyatt because it was known to be the best hotel in Saigon. However, I was extremely disappointed with my stay, particularly with the way laundry was handled at the hotel. I had two items that were damaged during laundry service (one reported (discussed below); another I did not even bother to report after seeing how they managed my more expensive damage).
I left multiple garments for laundry at the hotel, one of which was Moncler padding that costs +$1,000, back in early December. I completely trusted that Park Hyatt will take a good care of my garments. First of all, although I requested light dry cleaning on my Moncler padding, the hotel washed the garment with water without first getting my permission. When I got the padding back it was damaged in multiple front--feathers were much less fluffy then before and the inner fabric lost shine. After countless discussion with the hotel managers, I finally got in touch with Linton Borthwick, executive assistant manager at the property. In order to be reimbursed for the damage, he asked me to "certify" that the item was damaged (although I believe that it's the hotel's job to figure that out since it's the damage that they caused). When I was in Korea after Vietnam for another vacation, I had to carve out a few hours of my time to go to multiple Moncler stores and ask them to review my garment. One of the store managers agreed to certify that the item was damaged and send an email to Linton. However, Linton got back and asked for more information, and that resulted in me returning to the store with the item for another inspection (wasted so many hours during my vacation "working" for the hotel). Once all the information was provided in late December, Linton told me that he will notify the insurance company. Since then, I've not been getting any follow up information about the claim, other than Linton saying you should wait. Last week, I asked Linton via email to call the insurance company and get the timeline or provide me with the insurance company's name and policy number. He simply ignored the email, and now I am not sure whether I will even get any damage paid back (it has already been almost two months since this incident happened initially). Actually, I think I am getting tired of bagging the "Park Hyatt" to reimburse me for the damage--it completely destroyed my holiday season and my feelings for the last two months. It's just not worth it... Perhaps that's because I really trusted that Park Hyatt will take care of customers, especially when this sort of incidents happens, which they completely did not do. I know I will frequently travel to Vietnam for business but I will be sure not to stay at Park Hyatt Saigon paying $300+ per night. Really poor "back-end" service. By the way, my Ralph Lauren pants also came back with a bolted broken broken (the button became missing and I only found out about this damage when I came to Korea a week later). I stay mostly at SPG properties +50 nights per year (SPG plat for six year straight), and I have never had these issues, even at Four Points. Don't do laundry at Park Hyatt Saigon...
I left multiple garments for laundry at the hotel, one of which was Moncler padding that costs +$1,000, back in early December. I completely trusted that Park Hyatt will take a good care of my garments. First of all, although I requested light dry cleaning on my Moncler padding, the hotel washed the garment with water without first getting my permission. When I got the padding back it was damaged in multiple front--feathers were much less fluffy then before and the inner fabric lost shine. After countless discussion with the hotel managers, I finally got in touch with Linton Borthwick, executive assistant manager at the property. In order to be reimbursed for the damage, he asked me to "certify" that the item was damaged (although I believe that it's the hotel's job to figure that out since it's the damage that they caused). When I was in Korea after Vietnam for another vacation, I had to carve out a few hours of my time to go to multiple Moncler stores and ask them to review my garment. One of the store managers agreed to certify that the item was damaged and send an email to Linton. However, Linton got back and asked for more information, and that resulted in me returning to the store with the item for another inspection (wasted so many hours during my vacation "working" for the hotel). Once all the information was provided in late December, Linton told me that he will notify the insurance company. Since then, I've not been getting any follow up information about the claim, other than Linton saying you should wait. Last week, I asked Linton via email to call the insurance company and get the timeline or provide me with the insurance company's name and policy number. He simply ignored the email, and now I am not sure whether I will even get any damage paid back (it has already been almost two months since this incident happened initially). Actually, I think I am getting tired of bagging the "Park Hyatt" to reimburse me for the damage--it completely destroyed my holiday season and my feelings for the last two months. It's just not worth it... Perhaps that's because I really trusted that Park Hyatt will take care of customers, especially when this sort of incidents happens, which they completely did not do. I know I will frequently travel to Vietnam for business but I will be sure not to stay at Park Hyatt Saigon paying $300+ per night. Really poor "back-end" service. By the way, my Ralph Lauren pants also came back with a bolted broken broken (the button became missing and I only found out about this damage when I came to Korea a week later). I stay mostly at SPG properties +50 nights per year (SPG plat for six year straight), and I have never had these issues, even at Four Points. Don't do laundry at Park Hyatt Saigon...
Jan 15, 2015, 11:51 pm
#176
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,784
I stayed at Park Hyatt because it was known to be the best hotel in Saigon. However, I was extremely disappointed with my stay, particularly with the way laundry was handled at the hotel. I had two items that were damaged during laundry service (one reported (discussed below); another I did not even bother to report after seeing how they managed my more expensive damage).
I left multiple garments for laundry at the hotel, one of which was Moncler padding that costs +$1,000, back in early December. I completely trusted that Park Hyatt will take a good care of my garments. First of all, although I requested light dry cleaning on my Moncler padding, the hotel washed the garment with water without first getting my permission. When I got the padding back it was damaged in multiple front--feathers were much less fluffy then before and the inner fabric lost shine. After countless discussion with the hotel managers, I finally got in touch with Linton Borthwick, executive assistant manager at the property. In order to be reimbursed for the damage, he asked me to "certify" that the item was damaged (although I believe that it's the hotel's job to figure that out since it's the damage that they caused). When I was in Korea after Vietnam for another vacation, I had to carve out a few hours of my time to go to multiple Moncler stores and ask them to review my garment. One of the store managers agreed to certify that the item was damaged and send an email to Linton. However, Linton got back and asked for more information, and that resulted in me returning to the store with the item for another inspection (wasted so many hours during my vacation "working" for the hotel). Once all the information was provided in late December, Linton told me that he will notify the insurance company. Since then, I've not been getting any follow up information about the claim, other than Linton saying you should wait. Last week, I asked Linton via email to call the insurance company and get the timeline or provide me with the insurance company's name and policy number. He simply ignored the email, and now I am not sure whether I will even get any damage paid back (it has already been almost two months since this incident happened initially). Actually, I think I am getting tired of bagging the "Park Hyatt" to reimburse me for the damage--it completely destroyed my holiday season and my feelings for the last two months. It's just not worth it... Perhaps that's because I really trusted that Park Hyatt will take care of customers, especially when this sort of incidents happens, which they completely did not do. I know I will frequently travel to Vietnam for business but I will be sure not to stay at Park Hyatt Saigon paying $300+ per night. Really poor "back-end" service. By the way, my Ralph Lauren pants also came back with a bolted broken broken (the button became missing and I only found out about this damage when I came to Korea a week later). I stay mostly at SPG properties +50 nights per year (SPG plat for six year straight), and I have never had these issues, even at Four Points. Don't do laundry at Park Hyatt Saigon...
I left multiple garments for laundry at the hotel, one of which was Moncler padding that costs +$1,000, back in early December. I completely trusted that Park Hyatt will take a good care of my garments. First of all, although I requested light dry cleaning on my Moncler padding, the hotel washed the garment with water without first getting my permission. When I got the padding back it was damaged in multiple front--feathers were much less fluffy then before and the inner fabric lost shine. After countless discussion with the hotel managers, I finally got in touch with Linton Borthwick, executive assistant manager at the property. In order to be reimbursed for the damage, he asked me to "certify" that the item was damaged (although I believe that it's the hotel's job to figure that out since it's the damage that they caused). When I was in Korea after Vietnam for another vacation, I had to carve out a few hours of my time to go to multiple Moncler stores and ask them to review my garment. One of the store managers agreed to certify that the item was damaged and send an email to Linton. However, Linton got back and asked for more information, and that resulted in me returning to the store with the item for another inspection (wasted so many hours during my vacation "working" for the hotel). Once all the information was provided in late December, Linton told me that he will notify the insurance company. Since then, I've not been getting any follow up information about the claim, other than Linton saying you should wait. Last week, I asked Linton via email to call the insurance company and get the timeline or provide me with the insurance company's name and policy number. He simply ignored the email, and now I am not sure whether I will even get any damage paid back (it has already been almost two months since this incident happened initially). Actually, I think I am getting tired of bagging the "Park Hyatt" to reimburse me for the damage--it completely destroyed my holiday season and my feelings for the last two months. It's just not worth it... Perhaps that's because I really trusted that Park Hyatt will take care of customers, especially when this sort of incidents happens, which they completely did not do. I know I will frequently travel to Vietnam for business but I will be sure not to stay at Park Hyatt Saigon paying $300+ per night. Really poor "back-end" service. By the way, my Ralph Lauren pants also came back with a bolted broken broken (the button became missing and I only found out about this damage when I came to Korea a week later). I stay mostly at SPG properties +50 nights per year (SPG plat for six year straight), and I have never had these issues, even at Four Points. Don't do laundry at Park Hyatt Saigon...
Jan 16, 2015, 5:45 am
#177
Join Date: Sep 1999
Programs: AA EXP, SPG PLT, Hyatt DIA, Hilton GLD
Posts: 974
I stayed at Park Hyatt because it was known to be the best hotel in Saigon. However, I was extremely disappointed with my stay, particularly with the way laundry was handled at the hotel. I had two items that were damaged during laundry service (one reported (discussed below); another I did not even bother to report after seeing how they managed my more expensive damage).
I left multiple garments for laundry at the hotel, one of which was Moncler padding that costs +$1,000, back in early December. I completely trusted that Park Hyatt will take a good care of my garments. First of all, although I requested light dry cleaning on my Moncler padding, the hotel washed the garment with water without first getting my permission. When I got the padding back it was damaged in multiple front--feathers were much less fluffy then before and the inner fabric lost shine. After countless discussion with the hotel managers, I finally got in touch with Linton Borthwick, executive assistant manager at the property. In order to be reimbursed for the damage, he asked me to "certify" that the item was damaged (although I believe that it's the hotel's job to figure that out since it's the damage that they caused). When I was in Korea after Vietnam for another vacation, I had to carve out a few hours of my time to go to multiple Moncler stores and ask them to review my garment. One of the store managers agreed to certify that the item was damaged and send an email to Linton. However, Linton got back and asked for more information, and that resulted in me returning to the store with the item for another inspection (wasted so many hours during my vacation "working" for the hotel). Once all the information was provided in late December, Linton told me that he will notify the insurance company. Since then, I've not been getting any follow up information about the claim, other than Linton saying you should wait. Last week, I asked Linton via email to call the insurance company and get the timeline or provide me with the insurance company's name and policy number. He simply ignored the email, and now I am not sure whether I will even get any damage paid back (it has already been almost two months since this incident happened initially). Actually, I think I am getting tired of bagging the "Park Hyatt" to reimburse me for the damage--it completely destroyed my holiday season and my feelings for the last two months. It's just not worth it... Perhaps that's because I really trusted that Park Hyatt will take care of customers, especially when this sort of incidents happens, which they completely did not do. I know I will frequently travel to Vietnam for business but I will be sure not to stay at Park Hyatt Saigon paying $300+ per night. Really poor "back-end" service. By the way, my Ralph Lauren pants also came back with a bolted broken broken (the button became missing and I only found out about this damage when I came to Korea a week later). I stay mostly at SPG properties +50 nights per year (SPG plat for six year straight), and I have never had these issues, even at Four Points. Don't do laundry at Park Hyatt Saigon...
I left multiple garments for laundry at the hotel, one of which was Moncler padding that costs +$1,000, back in early December. I completely trusted that Park Hyatt will take a good care of my garments. First of all, although I requested light dry cleaning on my Moncler padding, the hotel washed the garment with water without first getting my permission. When I got the padding back it was damaged in multiple front--feathers were much less fluffy then before and the inner fabric lost shine. After countless discussion with the hotel managers, I finally got in touch with Linton Borthwick, executive assistant manager at the property. In order to be reimbursed for the damage, he asked me to "certify" that the item was damaged (although I believe that it's the hotel's job to figure that out since it's the damage that they caused). When I was in Korea after Vietnam for another vacation, I had to carve out a few hours of my time to go to multiple Moncler stores and ask them to review my garment. One of the store managers agreed to certify that the item was damaged and send an email to Linton. However, Linton got back and asked for more information, and that resulted in me returning to the store with the item for another inspection (wasted so many hours during my vacation "working" for the hotel). Once all the information was provided in late December, Linton told me that he will notify the insurance company. Since then, I've not been getting any follow up information about the claim, other than Linton saying you should wait. Last week, I asked Linton via email to call the insurance company and get the timeline or provide me with the insurance company's name and policy number. He simply ignored the email, and now I am not sure whether I will even get any damage paid back (it has already been almost two months since this incident happened initially). Actually, I think I am getting tired of bagging the "Park Hyatt" to reimburse me for the damage--it completely destroyed my holiday season and my feelings for the last two months. It's just not worth it... Perhaps that's because I really trusted that Park Hyatt will take care of customers, especially when this sort of incidents happens, which they completely did not do. I know I will frequently travel to Vietnam for business but I will be sure not to stay at Park Hyatt Saigon paying $300+ per night. Really poor "back-end" service. By the way, my Ralph Lauren pants also came back with a bolted broken broken (the button became missing and I only found out about this damage when I came to Korea a week later). I stay mostly at SPG properties +50 nights per year (SPG plat for six year straight), and I have never had these issues, even at Four Points. Don't do laundry at Park Hyatt Saigon...
Jan 26, 2015, 1:08 am
#178
Join Date: Jul 2012
Programs: AA EXP, UA 1K, HYATT DIAMOND, SPG PLAT, ALASKA MVPGOLD
Posts: 54
Kids?
Anyone here have a recent experience with having two adults and one child in a room? When I call Hyatt's reservation line, they said I would need two rooms for the three of us. We don't want to get another rooom for a 4 year old. Seems silly. Any thoughts? Thanks!
Feb 1, 2015, 12:46 pm
#179
FlyerTalk Evangelist
Join Date: Jun 2005
Location: QLA
Programs: SBUX Gold
Posts: 14,507
If you're still concerned, just call the hotel directly.
Feb 1, 2015, 12:54 pm
#180
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
The only sily thing is applying your US logic to other countries. This property does seem to limit its standard rooms to 2 persons, adding a 4 year old only gives you a suite as an option.