Park Hyatt Saigon REVIEW - MASTER THREAD
Jan 7, 2014, 8:08 pm
#137
Join Date: Jul 2000
Location: Manhattan NV
Programs: Hilton LTD, Hyatt Glob, Marriott LTTE, AA LTP, Avis PC, National EE, Seabourn DE
Posts: 3,030
Just booked 21 March. Tried this date a couple months ago and March was blocked off. Perhaps they had different thoughts about the renovation.
Oh, and housekeeping will not be seeing any 5 to 10 USD tips from me. Geeez!
Oh, and housekeeping will not be seeing any 5 to 10 USD tips from me. Geeez!
Jan 7, 2014, 11:22 pm
#139
Join Date: Oct 2006
Location: Okinawa
Posts: 2,611
So about my stay. I have it in more detail for anyone interested but in summary:
-Check-in staff just stared at me, no Plat & Diamond check-in desk
-Never once told what benefits I had as a Diamond guest on property or thanked for being a Diamond member
-Used a Diamond suite upgrade more than a month before my stay to confirm an upgrade to a Park Suite, when I arrived was put in a normal room; upon informing the staff I was left in the wrong room for half and hour wondering what the hell was going on
-When moved to the suite we found dirty underwear in a chair
Overall it was the most underwhelming experience I have ever had at a Park Hyatt.
-Check-in staff just stared at me, no Plat & Diamond check-in desk
-Never once told what benefits I had as a Diamond guest on property or thanked for being a Diamond member
-Used a Diamond suite upgrade more than a month before my stay to confirm an upgrade to a Park Suite, when I arrived was put in a normal room; upon informing the staff I was left in the wrong room for half and hour wondering what the hell was going on
-When moved to the suite we found dirty underwear in a chair
Overall it was the most underwhelming experience I have ever had at a Park Hyatt.
Jan 29, 2014, 5:20 am
#141
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
So about my stay. I have it in more detail for anyone interested but in summary:
-Check-in staff just stared at me, no Plat & Diamond check-in desk
-Never once told what benefits I had as a Diamond guest on property or thanked for being a Diamond member
-Used a Diamond suite upgrade more than a month before my stay to confirm an upgrade to a Park Suite, when I arrived was put in a normal room; upon informing the staff I was left in the wrong room for half and hour wondering what the hell was going on
-When moved to the suite we found dirty underwear in a chair
Overall it was the most underwhelming experience I have ever had at a Park Hyatt.
-Check-in staff just stared at me, no Plat & Diamond check-in desk
-Never once told what benefits I had as a Diamond guest on property or thanked for being a Diamond member
-Used a Diamond suite upgrade more than a month before my stay to confirm an upgrade to a Park Suite, when I arrived was put in a normal room; upon informing the staff I was left in the wrong room for half and hour wondering what the hell was going on
-When moved to the suite we found dirty underwear in a chair
Overall it was the most underwhelming experience I have ever had at a Park Hyatt.
Did you have a discussion with the General Manager or Manager on Duty about the issues? This hotel is normally one of the very top in Vietnam.
Jan 29, 2014, 3:04 pm
#142
Join Date: Oct 2006
Location: Okinawa
Posts: 2,611
I did speak with the Assistant Director of Rooms, whatever that title means, and the Guest Services Manager(maybe), it was a short stay with a lot of travel on both sides, so I was most concerned with getting to a meeting I had. Anyway, they comped my airport transport, returned my DSU and are supposed to give me 10,000 points. We'll see...
Jan 30, 2014, 7:12 am
#143
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
I did speak with the Assistant Director of Rooms, whatever that title means, and the Guest Services Manager(maybe), it was a short stay with a lot of travel on both sides, so I was most concerned with getting to a meeting I had. Anyway, they comped my airport transport, returned my DSU and are supposed to give me 10,000 points. We'll see...
Give the hotel another chance and if you have time also dine at their signature restaurant- worthwhile.
Jan 30, 2014, 7:06 pm
#145
Join Date: Sep 1999
Programs: AA EXP, SPG PLT, Hyatt DIA, Hilton GLD
Posts: 974
So about my stay. I have it in more detail for anyone interested but in summary:
-Check-in staff just stared at me, no Plat & Diamond check-in desk
-Never once told what benefits I had as a Diamond guest on property or thanked for being a Diamond member
-Used a Diamond suite upgrade more than a month before my stay to confirm an upgrade to a Park Suite, when I arrived was put in a normal room; upon informing the staff I was left in the wrong room for half and hour wondering what the hell was going on
-When moved to the suite we found dirty underwear in a chair
Overall it was the most underwhelming experience I have ever had at a Park Hyatt.
-Check-in staff just stared at me, no Plat & Diamond check-in desk
-Never once told what benefits I had as a Diamond guest on property or thanked for being a Diamond member
-Used a Diamond suite upgrade more than a month before my stay to confirm an upgrade to a Park Suite, when I arrived was put in a normal room; upon informing the staff I was left in the wrong room for half and hour wondering what the hell was going on
-When moved to the suite we found dirty underwear in a chair
Overall it was the most underwhelming experience I have ever had at a Park Hyatt.
Feb 1, 2014, 12:28 am
#146
Join Date: Oct 2006
Location: Okinawa
Posts: 2,611
I don't need to be "thanked" for being a Diamond member or have a dedicated check in desk. I stay at this property frequently and although it can have its challenges at times, I never have had to wait more than a minute or two to be checked in and they have been quite generous with suite upgrades many times in the past. There are sometimes challenges with English, but I think the training of the staff is excellent and the management really does a great job maintaining both the physical end of the property and the ambiance of an oasis amongst the activity in Saigon.
Apr 14, 2014, 1:37 am
#147
Join Date: Oct 2013
Posts: 4
Just stayed here on spring break with the kids. My platinum benefit of a bottle of wine and four cupcakes made it to my room before I did. We were upgraded to an executive platinum suite with an adjoining room for the kids. It was fantastic. Clean, spacious, and the rollaway bed for the third child was already in the room and ready to go.
We had drinks with some friends in the lobby and the service was excellent. Nothing but good things to say about this hotel
We had drinks with some friends in the lobby and the service was excellent. Nothing but good things to say about this hotel
May 7, 2014, 7:14 pm
#148
formerly lcag08
Join Date: May 2011
Posts: 103
I recently had a great stay at the PH Saigon, however we had a little 'incident' at check-out.
Long story short, while we were checking out our bags were put into a cab (the staff were being proactive), however someone else subsequently got into that cab it drove away, with our bags in the back! We had to wait 20 minutes for the cab to return.
The 3 staff out the front were incredibly apologetic about it and paid for the taxi as we drove off (albeit at 1/3rd of the standard meter cost to the airport - 50,000 dong - $2.50 USD). Do you think this would have come out of a 'petty cash', or would this have been out of their own pocket? Whilst it was an inconvenient mistake (and somewhat anxious for my mother), I would hate to think that they paid for it themselves.
Long story short, while we were checking out our bags were put into a cab (the staff were being proactive), however someone else subsequently got into that cab it drove away, with our bags in the back! We had to wait 20 minutes for the cab to return.
The 3 staff out the front were incredibly apologetic about it and paid for the taxi as we drove off (albeit at 1/3rd of the standard meter cost to the airport - 50,000 dong - $2.50 USD). Do you think this would have come out of a 'petty cash', or would this have been out of their own pocket? Whilst it was an inconvenient mistake (and somewhat anxious for my mother), I would hate to think that they paid for it themselves.
May 7, 2014, 8:50 pm
#149
Join Date: Jul 2005
Location: Saigon/Hanoi/San Francisco
Posts: 1,779
May 8, 2014, 7:55 am
#150
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
I recently had a great stay at the PH Saigon, however we had a little 'incident' at check-out.
Long story short, while we were checking out our bags were put into a cab (the staff were being proactive), however someone else subsequently got into that cab it drove away, with our bags in the back! We had to wait 20 minutes for the cab to return.
The 3 staff out the front were incredibly apologetic about it and paid for the taxi as we drove off (albeit at 1/3rd of the standard meter cost to the airport - 50,000 dong - $2.50 USD). Do you think this would have come out of a 'petty cash', or would this have been out of their own pocket? Whilst it was an inconvenient mistake (and somewhat anxious for my mother), I would hate to think that they paid for it themselves.
Long story short, while we were checking out our bags were put into a cab (the staff were being proactive), however someone else subsequently got into that cab it drove away, with our bags in the back! We had to wait 20 minutes for the cab to return.
The 3 staff out the front were incredibly apologetic about it and paid for the taxi as we drove off (albeit at 1/3rd of the standard meter cost to the airport - 50,000 dong - $2.50 USD). Do you think this would have come out of a 'petty cash', or would this have been out of their own pocket? Whilst it was an inconvenient mistake (and somewhat anxious for my mother), I would hate to think that they paid for it themselves.