Jan 6, 2016, 2:55 pm
Last edit by: bhrubin
I have an upcoming stay and read the entire thread. I saw some common themes, and thought it would be useful to start a wiki. Please feel free to update or correct anything. I haven't stayed here, so the information is based on the contents of the thread:
- Diamond Suite Upgrades are NOT available at this property.
- Diamond members receive a complimentary full breakfast for up to 4 guests.
- The beds are very firm platform beds. I saw a few posts where a foam pad for the top of the bed was requested.
- Docked cruise ships that may obstruct the view from the Harbour view rooms.
- The hotel is 4 stories.
The concierge desk offers a weekly tour of the Rocks on Saturday.
Link that shows when cruise ships will be docked opposite the hotel:
https://www.portauthoritynsw.com.au/...ruise-schedule
Room Types and Floorplans:
https://www.scribd.com/document/3404...t-Sydney-Rooms
Expert Review posted in Luxury Forum: http://www.flyertalk.com/hotel-reviews/r-wonderful-park-hyatt-sydney-stay-and-city-harbor-view-with-a-few-caveats-1943
- Diamond Suite Upgrades are NOT available at this property.
- Diamond members receive a complimentary full breakfast for up to 4 guests.
- The beds are very firm platform beds. I saw a few posts where a foam pad for the top of the bed was requested.
- Docked cruise ships that may obstruct the view from the Harbour view rooms.
- The hotel is 4 stories.
The concierge desk offers a weekly tour of the Rocks on Saturday.
Link that shows when cruise ships will be docked opposite the hotel:
https://www.portauthoritynsw.com.au/...ruise-schedule
Room Types and Floorplans:
https://www.scribd.com/document/3404...t-Sydney-Rooms
Expert Review posted in Luxury Forum: http://www.flyertalk.com/hotel-reviews/r-wonderful-park-hyatt-sydney-stay-and-city-harbor-view-with-a-few-caveats-1943
Park Hyatt Sydney (Post-Reno) REVIEW - MASTER THREAD
Feb 3, 2017, 8:48 pm
#1021
Join Date: Mar 2012
Posts: 3,166
My biggest problem with this hotel is how they play games with room inventories when it comes to diamond upgrades.
Many people including myself saw Opera Deluxe rooms being clearly bookable on the website when we were there, yet the hotel just kept insisting they were out of Opera Deluxe rooms hence no upgrades to those rooms.
I even asked them to explain why they keep saying there are no Opera Deluxe rooms available when I can see them available on the website, and no one could answer my question, which shows how absurd it is.
IMO that's just outright lying, and I can't believe the hotel can get away with this kind of dishonest guest engagement.
I personally have no interest in this hotel after my first stay and will just explore other options next time I'm in Sydney.
Many people including myself saw Opera Deluxe rooms being clearly bookable on the website when we were there, yet the hotel just kept insisting they were out of Opera Deluxe rooms hence no upgrades to those rooms.
I even asked them to explain why they keep saying there are no Opera Deluxe rooms available when I can see them available on the website, and no one could answer my question, which shows how absurd it is.
IMO that's just outright lying, and I can't believe the hotel can get away with this kind of dishonest guest engagement.
I personally have no interest in this hotel after my first stay and will just explore other options next time I'm in Sydney.
Feb 5, 2017, 6:43 pm
#1022
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,207
Agjil, I couldn't agree more.
On our first PH Sydney stay, we had been contacted ahead of time and offered a free rollaway bed for our child. Upon arrival, I was given a standard non opera view room. We had to insist on an opera deluxe room and showed that they were still bookable on the app. Low and behold when the manager walked us to our opera deluxe room, there was a rollaway bed in it. Manager quickly said he'd have it removed. The look on his face was priceless when we told him 'leave it, it was prearranged for us so someone was trying to give away our room'/
On our 1nt stay last fall, during a late night checkin we were once again given the worst room in the house. We showed the manager that Opera Deluxe rooms were still bookable. Instead of upgrading us, he played around on the computer, got a huge grin on his face, and told us if we could exit and re-show him the same availability on the app he'd upgrade us. (obviously he blocked out all remaining inventory... which he unblocked an hour later).
On our first PH Sydney stay, we had been contacted ahead of time and offered a free rollaway bed for our child. Upon arrival, I was given a standard non opera view room. We had to insist on an opera deluxe room and showed that they were still bookable on the app. Low and behold when the manager walked us to our opera deluxe room, there was a rollaway bed in it. Manager quickly said he'd have it removed. The look on his face was priceless when we told him 'leave it, it was prearranged for us so someone was trying to give away our room'/
On our 1nt stay last fall, during a late night checkin we were once again given the worst room in the house. We showed the manager that Opera Deluxe rooms were still bookable. Instead of upgrading us, he played around on the computer, got a huge grin on his face, and told us if we could exit and re-show him the same availability on the app he'd upgrade us. (obviously he blocked out all remaining inventory... which he unblocked an hour later).
Feb 5, 2017, 7:37 pm
#1023
Join Date: Jun 2016
Posts: 2,257
Agjil, I couldn't agree more.
On our first PH Sydney stay, we had been contacted ahead of time and offered a free rollaway bed for our child. Upon arrival, I was given a standard non opera view room. We had to insist on an opera deluxe room and showed that they were still bookable on the app. Low and behold when the manager walked us to our opera deluxe room, there was a rollaway bed in it. Manager quickly said he'd have it removed. The look on his face was priceless when we told him 'leave it, it was prearranged for us so someone was trying to give away our room'/
On our 1nt stay last fall, during a late night checkin we were once again given the worst room in the house. We showed the manager that Opera Deluxe rooms were still bookable. Instead of upgrading us, he played around on the computer, got a huge grin on his face, and told us if we could exit and re-show him the same availability on the app he'd upgrade us. (obviously he blocked out all remaining inventory... which he unblocked an hour later).
On our first PH Sydney stay, we had been contacted ahead of time and offered a free rollaway bed for our child. Upon arrival, I was given a standard non opera view room. We had to insist on an opera deluxe room and showed that they were still bookable on the app. Low and behold when the manager walked us to our opera deluxe room, there was a rollaway bed in it. Manager quickly said he'd have it removed. The look on his face was priceless when we told him 'leave it, it was prearranged for us so someone was trying to give away our room'/
On our 1nt stay last fall, during a late night checkin we were once again given the worst room in the house. We showed the manager that Opera Deluxe rooms were still bookable. Instead of upgrading us, he played around on the computer, got a huge grin on his face, and told us if we could exit and re-show him the same availability on the app he'd upgrade us. (obviously he blocked out all remaining inventory... which he unblocked an hour later).
I am not Diamond, but I will be heading there soon myself and wonder what kind of horrible treatment I will receive.
Feb 5, 2017, 8:07 pm
#1025
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,511
Feb 6, 2017, 9:06 pm
#1026
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,207
I wasn't going to post this (out of greed!), but after our last PH Sydney stay, I had the exact opposite experience when we walked up to the Westin to look around. It was after 6pm, no reservation, and the SPG App showed only the worst room category (classic tower standard room). Asked the front desk what kind of room they'd be able to offer if I booked as a walk in. She fumbled around and got us a suite on a very high floor in the newer tower. Our new go-to in Sydney.
//also we lucked out and were abale to walk around the Sydney 'rocks' marketplace area on a Friday both trips. The vendor selling meat kabobs made it worth the long flight both times! Our family and friends asked if we saw any kangaroos in Australia. We smile and say yes, they are delicious
//also we lucked out and were abale to walk around the Sydney 'rocks' marketplace area on a Friday both trips. The vendor selling meat kabobs made it worth the long flight both times! Our family and friends asked if we saw any kangaroos in Australia. We smile and say yes, they are delicious
Feb 12, 2017, 12:58 pm
#1028
Join Date: Jul 2000
Location: AUH
Posts: 8,267
Even if PH SYD was one of those which diligently follows the Diamond benefit of best available non-suite (which it is clearly not), the hotel could well be sold out on the day of your arrival which means the hotel would be unable to upgrade you even if it wants to.
Unless you've pre-agreed something with the property (either on a paid or complimentary basis), you will always be taking chances even as a Diamond.
Feb 12, 2017, 5:01 pm
#1029
Join Date: Mar 2014
Posts: 322
FWIW I think they'll be happy to pre-arrange a paid upgrade, if you're willing to spend some money to secure something that you'll be happy with.
Even if PH SYD was one of those which diligently follows the Diamond benefit of best available non-suite (which it is clearly not), the hotel could well be sold out on the day of your arrival which means the hotel would be unable to upgrade you even if it wants to.
Unless you've pre-agreed something with the property (either on a paid or complimentary basis), you will always be taking chances even as a Diamond.
Even if PH SYD was one of those which diligently follows the Diamond benefit of best available non-suite (which it is clearly not), the hotel could well be sold out on the day of your arrival which means the hotel would be unable to upgrade you even if it wants to.
Unless you've pre-agreed something with the property (either on a paid or complimentary basis), you will always be taking chances even as a Diamond.
Feb 12, 2017, 9:48 pm
#1030
Join Date: Feb 2011
Location: LAX
Programs: UA:1k; MR: PLT; Hilton: Gold
Posts: 1,324
I got a quote for about $400 to upgrade to a opera deluxe. I didn't take it, but it's probably possible to negotiate down a better deal as a Diamond. I don't think I'll spend much time in the room anyway. Just want somewhere nice to stay for a couple of nights in Sydney.
Feb 13, 2017, 10:53 am
#1032
Join Date: Jul 2000
Location: AUH
Posts: 8,267
Feb 17, 2017, 3:24 pm
#1033
Join Date: Jul 2010
Posts: 357
Dont understand the hype?
Stayed early feb using certs and no status. Got room 101. I'm okay with that...it's free right! Room smelled faintly like sewage. Literally. Enough to mention it after the second night, but the hotel was sold out, so no room change. It was bearable...it's free after all right?
Room 101 is right beside the housekeeping station so got to hear the shift change around 4 am.
Service at the casual dining was slooow. Concierge was overwhelmed. I made my own reservations...it was quicker.
Location is ok, but the location of all the other quay hotels are nice.
All in all free room. Everything else was "whatever" and certainly not even close to the blogger hype.
Room 101 is right beside the housekeeping station so got to hear the shift change around 4 am.
Service at the casual dining was slooow. Concierge was overwhelmed. I made my own reservations...it was quicker.
Location is ok, but the location of all the other quay hotels are nice.
All in all free room. Everything else was "whatever" and certainly not even close to the blogger hype.
Feb 18, 2017, 4:50 pm
#1035
Join Date: Aug 2009
Location: IAH
Programs: SPG Platinum, Hyatt Diamond, IHG Gold Ambassador, Marriott Gold
Posts: 519
I wonder if more hotels will be added to a list of non-DSU eligible properties (like Andaz Tokyo, for example) or will make up names for their suites and claim there are no standard suites.