jasonvr

Weekdays only, but thanks for the suggestions

jasonvr

Just posted a review that is a combination of my first stay at the Hyatt Santa Clara as well as a my first stay as a Diamond (via Diamond trial), if anyone is interested:

http://www.flyertalk.com/forum/17856168-post192.html

jasonvr

Mod request sent to move it over to that thread. Some people on some boards find it taboo to revive long dead threads

777 global mile hound

Jasonvr many of us really appreciate you revisiting this very important topic up that absolutely needs discussion^ I think it is a fantastic idea to revive a thread that shows a historical pattern that hasn't been addressed by the Hyatt in significant time.

Our moderator PeteropNY continues to assist our community with the best organization possible so we may all be able to find/search the information content so valuable to us all.Have great gratitude for his service.

Having said that primarily the Newbie Forum is typically for anyone especially new Hyatt members to ask any questions that arise.Of course all members and Ambassadors look forward to assisting.
More importantly thank you for your ongoing support of the Hyatt forum
Cheers

xfrog42

So I am a Diamond finally using some of my Gold points on a vacation.

I'm looking at the Regency in Scottsdale, and they have some availability in my dates. However, they have one general room rate at 54,000 points and another Regency Club room rate for 66,000 points.

Since I am already a Diamond, I would have access I assume to whatever amenities there are on the higher room rate. Any reason at all to spend the extra ponts?

Thanks,

kenbo

Congrats on becoming a Diamond member!

You should be automatically upgraded to the Regency Club rooms so there is no reason to spend the extra points. Same goes for when you're booking a paid stay.

sarahlee

Chase Credit Card Q - For a platinum member who received two suite upgrades... when using on a paid stay as a plat, will they receive club access? Thanks!

777 global mile hound

No suite upgrades alone will not receive access unless using a Platinum extra certificate based on availability.You can also pay up.
There are very few hotels (rare) when club access is granted when confirmed in a suite.
Suite upgrades typically can't be earned by Platinum members and Diamond suite upgrades are not transferrable to my understanding
How are you upgrading if you don't mind sharing?
Cheers

sarahlee

Signing up for the Chase Rewards Card gives two free suite upgrades as well as two free nights for those who are already plat.

Can you then ask to be upgraded to a regency club room as I care more about the club access (breakfast) than just a larger room...

todorovic

You can always ask and you may be better off trying to arrange beforehand. My suggestion would be to call the hotel and see what they can offer.

777 global mile hound

Thanks for the reminder I became aware of that fact after calling Chase to verify late last night.Good to know!
I haven't been Platinum in GP since the 90s
To answer your question technically no but its a question you might wish to ask
the front office manager politely and nicely to see if an exception could be made
It would be unfair to set such an expectation though
Many Hyatts have been known to go the extra mile for their customers when possible.
Cheers

monnyc

I'm fairly new to Hyatt Gold Passport and just got Diamond via OWMD challenge. I have been trying to redeem points for several properties in Japan but I get the following message when searching for 3 adults:
"The number of adults and/or children you have selected exceeds the maximum allowed per room."
So it seems as though only basic level rooms are available. I did try alternate dates as well. For category 5, like HR Kyoto, Gold Passport Award Twin Room is available for 18,000 pts. How can I find out when 22,000 redemption is available? There seems to be availability for paid stays, is that from a different inventory?

Is PH Tokyo the best use of the free suite awards in Japan? This might be a subjective question, maybe not...

777 global mile hound

Welcome to Hyatt Gold Passport^
First it is best to call Gold Passport when booking more complex reservations
Typically they have the training and ability to contact the hotel and or explain the rules that may vary property to property.

In my own experience rooms in Tokyo, London and Paris are only the most basic standard rooms which in my own experience are usually limited to 2 guests per room.
When booking suites with the 3 nights in a suite award that will change the occupancy allowance.
Suite awards are going to be great in properties like Park Hyatt Tokyo and the Grand Hyatt.
First call Gold Passport see if the property of interest is participating andf available for your dates. Then make sure the property and location appeals to you.
As you state much of it is all subjective/personal taste

monnyc

Thank you for your welcome and response. I did call Gold Passport and booked a suite. Strange thing is that at first I was told it was not available for my date, then I asked for others and finally she confirmed my original date. I was told the site was in maintenance after 10pm, so the call took 45+ min as she had to do it manually.Hopefully my next booking will go a bit faster than that.
I am just curious about the 3 nights in a suite award you mentioned, I receive two as part of the cc sign-up bonus...

777 global mile hound

That's great news.Congratulations on your booking ^
Sorry to hear about the frustration and wait
The 3 nights in a suite is when redeeming Gold Passport Points having nothing to do with the credit card sign up offer you are aware of
Most hotels offer it with some exceptions........

Like any reservation center Gold Passport has some bumps in the road
I can say that is more likely an isolated incident as Hyatt reservations remain consistently above industry average on the whole
Cheers