Very brave of you to show up here, but we're glad to have you! Thanks for the update.

Hi Bill. You give another bright example of Hyatt being one of the most responsive in FlyerTalk, and to customers in general. Thank you very much.

^^^^^

Bill from E-commerce here again. The reservation system is back up and Hyatt.com is now back in service. Again, sorry for the interruption.

The site is back up, but reservations are down...again.

Our online reservation system is currently unavailable. Please try your request again later.

To speak with a Hyatt Representative from within the US and Canada, please call 1-800-633-7313. To view our list of contact numbers available in other countries please click here.

To reach us electronically, click here.

Bill again. The reservation system is up but very slow. This is causing some transactions on Hyatt.com to fail (but many are getting through - depends on the server you're hitting). The team in IT is looking into this vigorously.

Bill, thanks again for dropping by here to keep us informed. Do you believe that the hyatt.com team understands its current level of (under)performance? Given the large amount of errors and downtime I see on hyatt.com, I'm not sure which of the following is occurring:

1) The team believes it is providing an acceptable level of service, blissfully unaware of the poor performance exhibited.
2) The team is aware of most outages and is working to provide a much higher standard of service.

Basically, should we be reporting incidents where we find downtime, unexplained errors, missing reservations, or unacceptable performance to help provide better service?

Bill from Hyatt E-Commerce with an update and a comment.

IBM found an issue with an update that was made over the weekend to the reservation system. IT is rolling back the change made over the weekend this morning between 2am and 6am Central. The reservation system and Hyatt.com will be unavailable during this period (they hope to not need the entire maintenance window).

Baliktad, we do look at performance very closely and have done a lot to improve both performance and availability. While this instant isn't really the best time to make this point, we now have one of the fastest sites in lodging for general performance based on third party measurement (http://bit.ly/pxLgvC) and usually achieve or come very close to our goal of 99.9% availability measured over the internet. We're working to similarly improve search performance and GP login performance. When the site has issues we are immediately alerted and working to restore service. Reporting these types of issues on flyertalk doesn't help much since we already know.

I am very interested in errors and issues when the site is running normally - things like unexplained errors and missing reservations, should you encounter these. I've been thinking we should set up a thread to solicit comments on ways we could improve the site.

I really appreciate the passion for Hyatt one sees on this forum and do apologize for the inconvenience associated with service interruptions.

Bill

I see the res system and hyatt.com are up and running in good time before the close of your 6am window... any idea when GP login will be working again?

thanks

GP Login was restored at 6:27am central. Everything is back to normal now and looks stable.

Any chance hyatt.com will allow reservations more than 365 days out?

DOWN AGAIN GRRRRR:td:

That is unnecessary for most people IMHO :cool:

Just got this message:

Hyatt.com, GoldPassport.com, HyattPlace.com, HyattSummerfieldSuites.com, Andaz.com and HyattVacationClub.com are currently down for maintenance.
We apologize for the inconvenience. To make a reservation, please contact us using the link below.

Contact Us

I wonder how much business is lost because of the poorly performing website.

According to the VP the website is best in klass and functions perfectly.

The best in class website is at it again?

HTTP Status 404 - /hyatt/index.jsp

type Status report

message /hyatt/index.jsp

description The requested resource (/hyatt/index.jsp) is not available.
JBossWeb/2.0.0.GA_CP