Apparently -- this is Hyatt's policy!

screwy res amend problem
 

Have an existing res which I made last week, one night, using client corp code for 10% off Hyatt rate of 190 eur = 171 eur.

Rechecking today, see that Hyatt rate is now 170 eur, so check that I can still get corp rate (now 153) - fine. Go into res, select amend, choose room and find that now only the grand twin is available at 153, the grand king is still 171.

Go back to fresh booking, yes both grand and twin are available at 153. Oh well, decide to just amend existing booking and call that morning to ask for king, go back to amend, choose grand twin @ 153, confirm, get conf page, check 'my res' and it's still showing the original booking @ 171. :confused: Try again, same response.

V weird. Ended up booking a new room and cancelling the old one.

Hyatt IT really is piss-poor. Thankfully unlike the hotels :D

Pretty much the entire site seems to be down including the Global Home Page... It's completely shocking how much downtime there is on this site. Imagine how much they loose every minute because of it yet doesn't seem worth their while to deliver something more reliable/accurate.

"Service Temporarily Unavailable: The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later."


Could we also please update the web check-out for Diamond to now have a 4pm option? Been two weeks since the policy change and the site does not reflect this.


Agreed with the above posting, we used to be able to at least cancel award/gift certificate reservations online - why the loss of that functionality? I book all my gift certificate reservations online so telling me that I have to cancel it through the means I booked it doesn't make sense.... Gift Certs are not gold passport awards.

Hiya Linuxchick --love the nick! Am currently into Ubuntu.

Anyhow, the site is working now, at least for me. BTW, I always thought that the reason so many commercial websites are down so often is that good software people won't work on them as the work is are too boring.

Sorry, we're experiencing technical difficulties and were unable to complete your request.Hyatt Home Page
Find a Hotel
Make a Reservation
Hyatt Gold Passport
Hyatt Vacation Club
Customer Service
We apologize for any inconvenience this error may have caused. Our system has automatically logged this error, but if you want to give us some more details, please visit our website feedback form.
You can try hitting the back button and refreshing the screen to see if that gets you back on track or contact our reservation center to make a reservation.
Hyatt Hotels & Resorts
1-888-591-1234
[email protected]


What the he11 is wrong with these monkeys, this is the error I get 95%+ of the time when I search for an award (domestic no less)

its ridiculous

then they don't answer when i write to them

...? :mad:

I can't make any award reservation right now.

When I type a destination city, I got:

Sorry, no matches found for """"

and it brought me back to sign-in page.

I can't believe how incompetent the people running Hyatt website truly are.

Surprise, surprise...

:rolleyes:

http://friendlyskies.smugmug.com/pho.../i-9KCm93W.png

Also got a message that all Hyatt sites are down.

I submitted a missing stay request, then I hit the back button and it went down. :)

The redirected home page http://216.205.86.51/ still has EQ info from Japan.

-David

Down aagain
 

Hyatt.com, GoldPassport.com, HyattPlace.com, HyattSummerfieldSuites.com, Andaz.com and HyattVacationClub.com are currently down for maintenance.
We apologize for the inconvenience. To make a reservation, please contact us using the link below.

Contact Us

I am still unable to sign in and do anything... a long outage...

Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Maybe they are getting this wonderful website up again at some point with which all the Hyatt people are so happy with...

HTTP Status 404 - /hyatt/index.jsp

type Status report

message /hyatt/index.jsp

description The requested resource (/hyatt/index.jsp) is not available.
JBossWeb/2.0.0.GA_CP

Here we go again :td:

Bill from Hyatt E-Commerce here. There is an issue with the central reservation system impacting all channels including Hyatt.com. We anticipate having service restored quickly. Sorry for the inconvenience. Just wanted to let you know what was happening.