Conrad Bali {IDN}
Mar 31, 2019, 7:08 am
#601
Join Date: Sep 2009
Posts: 1,485
What sort of lagoon suite is the new one? I had a renovated king lagoon access suite last December. I don't think there are any Conrad suites called lagoon suites, so is this a new category or is it just the first in the currently renovated block?
Apr 2, 2019, 10:15 pm
#602
Join Date: Oct 2008
Location: SYD
Programs: BA Silver, IC Plat Elt, Hilton Diamond, QF silver
Posts: 217
I've just completed a five night stay at the Conrad.
I booked a base room and was pre upgraded to a newly refurbished Lagoon twin (diamond) . I asked if i could be upgraded to a Conrad Suite and was told it would be $100 per night, i negotiated that price down and took the suite. I do feel based on the occupancy being around 40% according to the staff and the suites were empty they should of maybe offered the upgrade for free.
Staff are very friendly and want to help but its a bit hit and miss as to if you get what you want. Breakfast is good quality, Dinner at RIN was ok but nothing special . Alcohol is expensive and the local wine quality is not the best during the evening cocktails. We took our evening cocktails in the lobby lounge as we have a young child, the staff are lovely, the canapes were great, i stuck my head into the Club Lounge and its not particularly big if the hotel was busy.
Some building work is still ongoing but it didn't disturb us and its very well managed. The Conrad suites are the next to be renovated, so they are looking a little tired and shabby in places, i just wanted it for the extra space and for that if was fantastic.
Its funny but others have commented on the watersports freeway on the beach and they are not joking! All day fronm 9am-5pm jetski's and speedboats roar up and down. It didn't effect me but if your "noise sensitive' it may well!
However if i look at what i paid for the week including lunch and evening meals its pretty good value for money, just don't try and compare it too much to other Conrad locations as its just not up to that usual high standard overall, but equally dont discount it because it represents good value for money.
I booked a base room and was pre upgraded to a newly refurbished Lagoon twin (diamond) . I asked if i could be upgraded to a Conrad Suite and was told it would be $100 per night, i negotiated that price down and took the suite. I do feel based on the occupancy being around 40% according to the staff and the suites were empty they should of maybe offered the upgrade for free.
Staff are very friendly and want to help but its a bit hit and miss as to if you get what you want. Breakfast is good quality, Dinner at RIN was ok but nothing special . Alcohol is expensive and the local wine quality is not the best during the evening cocktails. We took our evening cocktails in the lobby lounge as we have a young child, the staff are lovely, the canapes were great, i stuck my head into the Club Lounge and its not particularly big if the hotel was busy.
Some building work is still ongoing but it didn't disturb us and its very well managed. The Conrad suites are the next to be renovated, so they are looking a little tired and shabby in places, i just wanted it for the extra space and for that if was fantastic.
Its funny but others have commented on the watersports freeway on the beach and they are not joking! All day fronm 9am-5pm jetski's and speedboats roar up and down. It didn't effect me but if your "noise sensitive' it may well!
However if i look at what i paid for the week including lunch and evening meals its pretty good value for money, just don't try and compare it too much to other Conrad locations as its just not up to that usual high standard overall, but equally dont discount it because it represents good value for money.
Apr 5, 2019, 4:40 am
#603
Join Date: Aug 2017
Location: Manchester, UK
Programs: Emirates Skywards (Gold), Hilton (Diamond), Radisson (Gold)
Posts: 370
It is in Block II from the map above. I don’t know if their are similar in Block I. Photos coming on Wednesday.
Block II is very close to being finished, I’ll be in a functioning room there later in the week, and the ones above are just having final finishing touches.
Block 3 is currently fully closed for renovations, but it isn’t impacting our stay at all. They don’t start work until 9:30am and you can’t hear the noise unless you’re stood outside.
There are two queen beds, so if you are comfortable sleeping 2+2 you’ll be fine. Also just to point out what they call queen is UK super king, and what they call king is UK football field.
I like a large bed, which is why we went with the king, and asked for two rollaways for the kids. They initially wanted 786,500IDR per bed, per night!
Whem I said that was excessive (via e-mail, before we arrived) they said I could have buy one get one free as I am Diamond, which I still wasn’t happy about, but when I checked in, the front desk manager reviewed all the e-mail correspondence backwards and forewords then said there would be no bed charges at all.
Here are some photos of the new Pool Lagoon Suite:
Its not a room for quiet relaxing because the pool is literally on the doorstep, but for a family with young kids it is much better for us than the Conrad Suites.
Also, after a week here I feel I need to address some of the comments upthread.
I was was a little bit apprehensive about coming here after reading such mixed reactions, but my personal view is that this is a very good hotel.
I think it just about clings to on-brand status for a Conrad despite some of it not being refurbed in 12 years. It makes up for any small deficiencies in value for money. I can’t speak for the rooms but the suits are very good. Soft beds with good linen, plenty of space (the 3D renders on the website do not do the amount of space justice), well powered AC, nothing at all to be faulted really (except for the WiFi).
What makes this place really worth it though is the service. ALL of the staff have a really great attitude, I have the Concierge, Head of Guest Services, Rooms Division Director sand General Manager of the hotel on WhatsApp (Whatsapping the Concierge whenever I need to book anything is really great), they have remote call buttons if you need service in a cabana and everyone from Check-in to room service to laundry pick-up is really pro-active about being as helpful as possible.
I don’t agree with anything anyone has said about lack of status recognition, I got:
- A room upgrade to the highest available
- Free breakfast for x4
- Lounge access
- Suites pool access
- Ability to take afternoon tea and cocktails in the lobby bar because of the kids
- Everything off the kids menu is free
- x6 pieces free dry cleaning per day
- 15% off all all F&B (on top of kids eat free)
- 25% off all spa treatments
- 25% off spa
- x4 small water bottles and x1 2 litre bottle of water per day
- An invitation to sit down with the GM to discuss the hotel, the Conrad brand, the Hilton Brand, how my stay was going and feedback about the hotel
Block II is very close to being finished, I’ll be in a functioning room there later in the week, and the ones above are just having final finishing touches.
Block 3 is currently fully closed for renovations, but it isn’t impacting our stay at all. They don’t start work until 9:30am and you can’t hear the noise unless you’re stood outside.
Apologies if this has been answered before, but are the Conrad Twin Suites sufficient for three adults and one child? The Hilton app seems to allow the four of us to book a single suite. Would all four of us get lounge access and free breakfast in the lounge even if we book a room only rate? Thanks!
I like a large bed, which is why we went with the king, and asked for two rollaways for the kids. They initially wanted 786,500IDR per bed, per night!
Whem I said that was excessive (via e-mail, before we arrived) they said I could have buy one get one free as I am Diamond, which I still wasn’t happy about, but when I checked in, the front desk manager reviewed all the e-mail correspondence backwards and forewords then said there would be no bed charges at all.
Here are some photos of the new Pool Lagoon Suite:
Its not a room for quiet relaxing because the pool is literally on the doorstep, but for a family with young kids it is much better for us than the Conrad Suites.
Also, after a week here I feel I need to address some of the comments upthread.
I was was a little bit apprehensive about coming here after reading such mixed reactions, but my personal view is that this is a very good hotel.
I think it just about clings to on-brand status for a Conrad despite some of it not being refurbed in 12 years. It makes up for any small deficiencies in value for money. I can’t speak for the rooms but the suits are very good. Soft beds with good linen, plenty of space (the 3D renders on the website do not do the amount of space justice), well powered AC, nothing at all to be faulted really (except for the WiFi).
What makes this place really worth it though is the service. ALL of the staff have a really great attitude, I have the Concierge, Head of Guest Services, Rooms Division Director sand General Manager of the hotel on WhatsApp (Whatsapping the Concierge whenever I need to book anything is really great), they have remote call buttons if you need service in a cabana and everyone from Check-in to room service to laundry pick-up is really pro-active about being as helpful as possible.
I don’t agree with anything anyone has said about lack of status recognition, I got:
- A room upgrade to the highest available
- Free breakfast for x4
- Lounge access
- Suites pool access
- Ability to take afternoon tea and cocktails in the lobby bar because of the kids
- Everything off the kids menu is free
- x6 pieces free dry cleaning per day
- 15% off all all F&B (on top of kids eat free)
- 25% off all spa treatments
- 25% off spa
- x4 small water bottles and x1 2 litre bottle of water per day
- An invitation to sit down with the GM to discuss the hotel, the Conrad brand, the Hilton Brand, how my stay was going and feedback about the hotel
Last edited by Canarsie; Apr 24, 2019 at 12:54 am Reason: Consolidation.
Apr 8, 2019, 3:22 pm
#605
Join Date: Aug 2015
Location: LAX & TPA
Programs: DL Diamond, UA Silver, HH Diamond, Bonvoy Plat, Hyatt Globalist
Posts: 168
We booked this room specifically for the view/balcony, hoping to be upgraded to a pool suite, but none were available, however the guest relations manager came and found me at breakfast this morning and said the very first renovated Lagoon Suite is just about complete (we had a tour of it, just the bath is left to install) and we could have it as a complimentary upgrade for the second half of our stay*
Apr 16, 2019, 5:34 am
#607
Join Date: Aug 2013
Posts: 83
Also, after a week here I feel I need to address some of the comments upthread.
I was was a little bit apprehensive about coming here after reading such mixed reactions, but my personal view is that this is a very good hotel.
I think it just about clings to on-brand status for a Conrad despite some of it not being refurbed in 12 years. It makes up for any small deficiencies in value for money. I can’t speak for the rooms but the suits are very good. Soft beds with good linen, plenty of space (the 3D renders on the website do not do the amount of space justice), well powered AC, nothing at all to be faulted really (except for the WiFi).
What makes this place really worth it though is the service. ALL of the staff have a really great attitude, I have the Concierge, Head of Guest Services, Rooms Division Director sand General Manager of the hotel on WhatsApp (Whatsapping the Concierge whenever I need to book anything is really great), they have remote call buttons if you need service in a cabana and everyone from Check-in to room service to laundry pick-up is really pro-active about being as helpful as possible.
I don’t agree with anything anyone has said about lack of status recognition, I got:
- A room upgrade to the highest available
- Free breakfast for x4
- Lounge access
- Suites pool access
- Ability to take afternoon tea and cocktails in the lobby bar because of the kids
- Everything off the kids menu is free
- x6 pieces free dry cleaning per day
- 15% off all all F&B (on top of kids eat free)
- 25% off all spa treatments
- 25% off spa
- x4 small water bottles and x1 2 litre bottle of water per day
- An invitation to sit down with the GM to discuss the hotel, the Conrad brand, the Hilton Brand, how my stay was going and feedback about the hotel
I was was a little bit apprehensive about coming here after reading such mixed reactions, but my personal view is that this is a very good hotel.
I think it just about clings to on-brand status for a Conrad despite some of it not being refurbed in 12 years. It makes up for any small deficiencies in value for money. I can’t speak for the rooms but the suits are very good. Soft beds with good linen, plenty of space (the 3D renders on the website do not do the amount of space justice), well powered AC, nothing at all to be faulted really (except for the WiFi).
What makes this place really worth it though is the service. ALL of the staff have a really great attitude, I have the Concierge, Head of Guest Services, Rooms Division Director sand General Manager of the hotel on WhatsApp (Whatsapping the Concierge whenever I need to book anything is really great), they have remote call buttons if you need service in a cabana and everyone from Check-in to room service to laundry pick-up is really pro-active about being as helpful as possible.
I don’t agree with anything anyone has said about lack of status recognition, I got:
- A room upgrade to the highest available
- Free breakfast for x4
- Lounge access
- Suites pool access
- Ability to take afternoon tea and cocktails in the lobby bar because of the kids
- Everything off the kids menu is free
- x6 pieces free dry cleaning per day
- 15% off all all F&B (on top of kids eat free)
- 25% off all spa treatments
- 25% off spa
- x4 small water bottles and x1 2 litre bottle of water per day
- An invitation to sit down with the GM to discuss the hotel, the Conrad brand, the Hilton Brand, how my stay was going and feedback about the hotel
I was upgraded to the premier suite king lagoon earlier this year on building I. The one you have on building II
is slightly bigger with the full size fridge and kitchen counter as well.
Last edited by Canarsie; Apr 24, 2019 at 12:55 am Reason: Consolidation.
Apr 23, 2019, 10:44 am
#609
Join Date: Aug 2001
Posts: 1,338
I stayed on points last year and was upgraded to the Suites. The free laundry does not apply to points stay. Another time I was upgraded to the Suites on a paid stay and I did get free laundry.
Apr 25, 2019, 8:43 am
#611
Join Date: Aug 2017
Location: Manchester, UK
Programs: Emirates Skywards (Gold), Hilton (Diamond), Radisson (Gold)
Posts: 370
I think that it is either paid Suites stays or the combination of paid Suites + Diamond that get the complimentary laundry.
When we checked into the second suite, which was not a Suites suite, the welcome letter said 15% off laundry. I queried it and was told all of my laundry will be complimentary (I had technically booked a Suites room).
When we checked into the second suite, which was not a Suites suite, the welcome letter said 15% off laundry. I queried it and was told all of my laundry will be complimentary (I had technically booked a Suites room).
Apr 25, 2019, 8:45 am
#612
Join Date: Oct 2002
Location: SFO
Programs: AY Plat, LH FTL
Posts: 7,374
I think that it is either paid Suites stays or the combination of paid Suites + Diamond that get the complimentary laundry.
When we checked into the second suite, which was not a Suites suite, the welcome letter said 15% off laundry. I queried it and was told all of my laundry will be complimentary (I had technically booked a Suites room).
When we checked into the second suite, which was not a Suites suite, the welcome letter said 15% off laundry. I queried it and was told all of my laundry will be complimentary (I had technically booked a Suites room).
Apr 25, 2019, 5:21 pm
#613
Join Date: Jan 2019
Location: SAN, BOS
Programs: AS MVPG100K, BAEC Gold, Hilton Diamond, Bonvoy Plat,
Posts: 2,281
Has anyone booked this hotel through the Hotel Collection through Amex Travel?
It gives us the option to add our hilton honors number but looking for data points if Conrad Bali honors this
It gives us the option to add our hilton honors number but looking for data points if Conrad Bali honors this
May 6, 2019, 10:24 am
#614
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
I currently have a Deluxe Lagoon King reserved (using premium room points redemption) for later this week. Received an eStandby Upgrade offer for a “Premier Deluxe Lagoon King” for 585k IDR/night extra (amongst other upgrade options). What is the difference between the “Deluxe Lagoon King” and “Premier Deluxe Lagoon King”? I cannot find any description of the latter? Is it just a guarantee to get a newly renovated room Lagoon room?
Also, are Diamonds provided access to the Conrad Suites Pool regardless of room type booked?
Thanks,
FlyerBeek
Also, are Diamonds provided access to the Conrad Suites Pool regardless of room type booked?
Thanks,
FlyerBeek
May 6, 2019, 3:13 pm
#615
Join Date: Aug 2017
Location: Manchester, UK
Programs: Emirates Skywards (Gold), Hilton (Diamond), Radisson (Gold)
Posts: 370
Rooms are identical (all available are upgraded now as Block 3 is closed), the Premier refers to position.
All the Lagoon rooms have direct pool access with ground-floor balconies and lounge beds, but many are in shade for 95% of the day, and if you’re really unlucky you can get the ones where the pool currents push all the rubbish to (only leaves etc but it’s not nice to swim through).
Diamonds do get Suites pool access, but unless you’re desperate to avoid kids it’s not that special. I prefer the cabanas that have pool on one side and beach on the other.
All the Lagoon rooms have direct pool access with ground-floor balconies and lounge beds, but many are in shade for 95% of the day, and if you’re really unlucky you can get the ones where the pool currents push all the rubbish to (only leaves etc but it’s not nice to swim through).
Diamonds do get Suites pool access, but unless you’re desperate to avoid kids it’s not that special. I prefer the cabanas that have pool on one side and beach on the other.