Conrad Bali {IDN}
Feb 5, 2024, 7:57 am
#1066
Join Date: Jul 2015
Location: AMS / LOP
Programs: HH Diamond, IHG Diamond Amb., Marriott Gold, FB Plat, BAEC Silver
Posts: 482
You still have Lounge Access as a Diamond member. This is per Hilton Honors policy and I know Conrad Bali also grant it to Diamond members.
Per Hilton Honors rules they don't have to give it to Gold members when it does not come with the room. As this hotel does not have Executive Rooms, their suites also don't have to offer lounge access (in hotels with Executive Rooms it would be strange if a higher category room does not have lounge access).
With breakfast already included it's hard to justify the 1 juta per night.
Also, thanks for flagging this change of policy. Indeed previously lounge access was included for all guests in the suites wing.
Per Hilton Honors rules they don't have to give it to Gold members when it does not come with the room. As this hotel does not have Executive Rooms, their suites also don't have to offer lounge access (in hotels with Executive Rooms it would be strange if a higher category room does not have lounge access).
With breakfast already included it's hard to justify the 1 juta per night.
Also, thanks for flagging this change of policy. Indeed previously lounge access was included for all guests in the suites wing.
Feb 5, 2024, 8:22 am
#1067
Join Date: Dec 2004
Location: NUE
Programs: *G (TK elite+), OW sapphire (QR), ST elite plus (AF). LA black
Posts: 3,686
You still have Lounge Access as a Diamond member. This is per Hilton Honors policy and I know Conrad Bali also grant it to Diamond members.
Per Hilton Honors rules they don't have to give it to Gold members when it does not come with the room. As this hotel does not have Executive Rooms, their suites also don't have to offer lounge access (in hotels with Executive Rooms it would be strange if a higher category room does not have lounge access).
With breakfast already included it's hard to justify the 1 juta per night.
Also, thanks for flagging this change of policy. Indeed previously lounge access was included for all guests in the suites wing.
Per Hilton Honors rules they don't have to give it to Gold members when it does not come with the room. As this hotel does not have Executive Rooms, their suites also don't have to offer lounge access (in hotels with Executive Rooms it would be strange if a higher category room does not have lounge access).
With breakfast already included it's hard to justify the 1 juta per night.
Also, thanks for flagging this change of policy. Indeed previously lounge access was included for all guests in the suites wing.
Feb 5, 2024, 8:35 am
#1068
Join Date: Jul 2015
Location: AMS / LOP
Programs: HH Diamond, IHG Diamond Amb., Marriott Gold, FB Plat, BAEC Silver
Posts: 482
well it might be different - the lounge is not an "executive lounge", but a "club lounge" which might be something completely different. This fine distinction is made by a few Intercontinental hotels e.g. in Tokyo. I hope that they still grant access to Diamond members nevertheless.
I guess excluding lounge access for Diamond members by calling it "Club Lounge" would be a too big gamble for the hotel. Who knows they will try, but my guess is they will not.
Feb 15, 2024, 4:44 pm
#1069
Join Date: May 2004
Location: NYC
Posts: 61
2 suites or connecting family room
I booked 2 rooms for a family of 6. I reached out to the hotel to request an upgrade from the base room to connecting rooms. Both my wife and I are diamond members. It sounds like I might have an option to either get upgraded to 2 suites or to the family room. Of course all that is based on availability.
based on what I can see from the hotel site, suites are much bigger room as opposed to getting 2 regular room that are connected. If I want fancy and bigger rooms, should I request the upgrade to suites over the family room?
based on what I can see from the hotel site, suites are much bigger room as opposed to getting 2 regular room that are connected. If I want fancy and bigger rooms, should I request the upgrade to suites over the family room?
Feb 20, 2024, 12:00 pm
#1070
Join Date: Feb 2005
Location: Edinburgh
Programs: Amex Plat UK, BA, Diamond HHonors
Posts: 195
thanks for the message, we always stayed at the suite and got lounge access (yes, club lounge)in the past. This is actually from the GM, he said it’s changed and now we have to pay extra for the lounge access. Extra IDR 1,000,000 per night including tax. No one mentioned this before in the forum so I was quite surprised. Gave us a special pricing though. Now I can see the lounge access pricing at the end of each suite pricing on the website, so it must been changed recently. Very surprising to see this type of extra for suite booking.
Feb 23, 2024, 1:25 am
#1072
Join Date: Sep 2009
Posts: 1,485
They will usually reach out to you multiple times. try this otherwise- [email protected]