[ARCHIVE to 2015] Problems and Issues with Hilton Family Internet Web Sites
Mar 27, 2014, 10:25 am
#2626
Join Date: Nov 2003
Location: Salem, OR (SLE & PDX)
Programs: Delta SILVER Medallion; Alaska Mileage Plan; HiltonHHonors GOLD; Starwoods GOLD
Posts: 165
Web site problems
I am trying to do a check-in for an upcoming weekend stay. I keep getting caught up in a loop that keeps redirecting me back to the login page! Encountering this on my desktop and iPhone!! Anyone else experiencing this "glitch" today?
May 12, 2014, 6:27 pm
#2627
Join Date: Jan 2009
Location: Everywhere
Programs: AA EXP - 3.7MM, Bonv LIFETIME Titan, HH Dmd, Hyatt Glob., Priority Clb Dmd, Ntnl Exec El., Sixt PLT
Posts: 1,680
Points Award Activity is not showing
In the past I was able to see number of points deducted for an award reservation and also credited back when the award is cancelled. Now all the award activity is a mystery because none is reflected in the "All Points Activity". I was also unable to see my Hhonors Awards - this feature used to be available from the website.
Do I miss these features somehow?
Do I miss these features somehow?
May 12, 2014, 6:51 pm
#2628
Join Date: Jun 2001
Location: San Diego Area
Programs: UA Gold MM, AA Gold MM, Marriott Plat LT, HH Gold, IHG Plat, WoH Discvst, Hertz PC
Posts: 1,834
In the past I was able to see number of points deducted for an award reservation and also credited back when the award is cancelled. Now all the award activity is a mystery because none is reflected in the "All Points Activity". I was also unable to see my Hhonors Awards - this feature used to be available from the website.
Do I miss these features somehow?
Do I miss these features somehow?
"I would like to thank you for your feedback regarding the Hilton HHonors web site. We are constantly striving to better the web site in any way that we can. Feedback from our valued members is beneficial in this process. I will make sure this is forwarded to our web site department for review. "
Then in Oct 2013, I wrote again to ask why it had not been fixed, and this is the response I got:
"We apologize for any confusion or inconvenience as the website remains under construction at this time. We are making great strides at getting the current issues under control. Please bear with us until we can get all of the kinks ironed out and have a very user-friendly website. "
It appears their web site department does not consider the issue to be important or (still) does not know how to fix it. I regrettably have to go with the latter explanation.
Last edited by jmd001; May 12, 2014 at 7:07 pm Reason: Add info
Sep 7, 2014, 7:52 pm
#2629
Join Date: Dec 2011
Posts: 69
hilton.com & hhonors.com member database b0rk3d?
Is it just me, or is hilton.com b0rk3d for other hhonors members too? Lately, I've noticed random email addresses (i.e., not mine) displayed on my reservation confirmations. Lately I've started getting email confirmation for other hhonors members reservations & cancellations too.
Hilton.com has always been one of the worse web sites, but a confused reservation/member database seems like it's a privacy disaster waiting to happen.
Anyone else observe this behavior lately?
Hilton.com has always been one of the worse web sites, but a confused reservation/member database seems like it's a privacy disaster waiting to happen.
Anyone else observe this behavior lately?
Sep 7, 2014, 8:23 pm
#2630
Join Date: Sep 2011
Location: SFO/SMF
Programs: Holder of six "persona non-grata" awards
Posts: 1,914
Yes, more than once I've received points for stays I've never had/completed.
I have no idea why this information gets corrupted, but I suspect it's sloppy CSR not fully exiting a screen after someone completes their business with them.
I have no idea why this information gets corrupted, but I suspect it's sloppy CSR not fully exiting a screen after someone completes their business with them.
Is it just me, or is hilton.com b0rk3d for other hhonors members too? Lately, I've noticed random email addresses (i.e., not mine) displayed on my reservation confirmations. Lately I've started getting email confirmation for other hhonors members reservations & cancellations too.
Hilton.com has always been one of the worse web sites, but a confused reservation/member database seems like it's a privacy disaster waiting to happen.
Anyone else observe this behavior lately?
Hilton.com has always been one of the worse web sites, but a confused reservation/member database seems like it's a privacy disaster waiting to happen.
Anyone else observe this behavior lately?
Sep 8, 2014, 3:56 am
#2631
Join Date: Oct 2013
Location: Copenhagen, Denmark
Programs: Mainly Hilton Hhonors, SAS Eurobonus
Posts: 1,981
Yes, I have recently noticed it on a reservation viewed on the Hilton MVP site .
Not my address and not my e-mail address on the reservation.
I contacted Hilton and got a standard reply that didn't really address the problem. I replied to the e-mail explaining the problem again but never heard back.
See this thread that I started at the time : http://www.flyertalk.com/forum/hilto...-mvp-site.html
Not my address and not my e-mail address on the reservation.
I contacted Hilton and got a standard reply that didn't really address the problem. I replied to the e-mail explaining the problem again but never heard back.
See this thread that I started at the time : http://www.flyertalk.com/forum/hilto...-mvp-site.html
Sep 8, 2014, 5:53 am
#2632
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
They screwed up my address, too; it might also have had something to do with MVP.
Sep 8, 2014, 11:26 am
#2633
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,425
Sep 8, 2014, 12:21 pm
#2634
Join Date: Oct 2013
Location: Copenhagen, Denmark
Programs: Mainly Hilton Hhonors, SAS Eurobonus
Posts: 1,981
But I have never used the MVP rate, I merely looked at my reservations on the site, as there was a reservation I couldn't see details of on the usual Hilton site.
Sep 8, 2014, 1:10 pm
#2635
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,178
I've noticed the website just outright down moreso than up over the last 10 days.
Haven't been able to check out my account or book reward stays at all lately.
Couldn't see where I had reservations this past weekend.
Very annoying!
Haven't been able to check out my account or book reward stays at all lately.
Couldn't see where I had reservations this past weekend.
Very annoying!
Sep 8, 2014, 3:45 pm
#2636
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,437
I've also had my information revert to that 
f someone else. This was a few weeks ago.
f someone else. This was a few weeks ago.
Sep 8, 2014, 4:49 pm
#2637
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,233
Sep 8, 2014, 6:01 pm
#2638
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Sep 8, 2014, 8:21 pm
#2639
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Sep 8, 2014, 10:46 pm
#2640
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,425