[ARCHIVE to 2015] Problems and Issues with Hilton Family Internet Web Sites
Sep 29, 2014, 8:06 am
#2656
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
I was logged into the HHonors website and attempted to view a reservation I recently made.
When clicking on the "View/Edit" button, the website returned the following message:
"The reservation you are attempting to modify is not associated to this account. Please sign in to a different account or call 1-800-560-7964 for assistance."
When I back out of the HHonors website and attempt to log in again, it says "Due to technical issues we cannot access your customer profile right now."
When clicking on the "View/Edit" button, the website returned the following message:
"The reservation you are attempting to modify is not associated to this account. Please sign in to a different account or call 1-800-560-7964 for assistance."
When I back out of the HHonors website and attempt to log in again, it says "Due to technical issues we cannot access your customer profile right now."
We periodically conduct regular maintenance on our website and sometimes that means it's down for a few hours. I understand your frustrations and ask that you bear with use as we work to get things back up and running.
In the meantime, please feel free to contact me via PM with your reservation information and contact info (including full name, HHonors number and email address) and I can try to assist!
Thanks,
Erin
Sep 29, 2014, 8:06 am
#2657
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,323
I was logged into the HHonors website and attempted to view a reservation I recently made.
When clicking on the "View/Edit" button, the website returned the following message:
"The reservation you are attempting to modify is not associated to this account. Please sign in to a different account or call 1-800-560-7964 for assistance."
When I back out of the HHonors website and attempt to log in again, it says "Due to technical issues we cannot access your customer profile right now."
When clicking on the "View/Edit" button, the website returned the following message:
"The reservation you are attempting to modify is not associated to this account. Please sign in to a different account or call 1-800-560-7964 for assistance."
When I back out of the HHonors website and attempt to log in again, it says "Due to technical issues we cannot access your customer profile right now."
Sep 29, 2014, 10:06 am
#2658
Join Date: Nov 2009
Location: Harlow, UK
Programs: HH Gold & bunch of mainly useless other bits of plastic
Posts: 228
Getting a stupid "unable to log in" message on the app at the moment.
Yes, I am putting the right username & password in.
Yes, I am putting the right username & password in.
Sep 29, 2014, 10:08 am
#2659
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,323
Thanks for pointing this out to us!
We periodically conduct regular maintenance on our website and sometimes that means it's down for a few hours. I understand your frustrations and ask that you bear with use as we work to get things back up and running.
In the meantime, please feel free to contact me via PM with your reservation information and contact info (including full name, HHonors number and email address) and I can try to assist!
Thanks,
Erin
We periodically conduct regular maintenance on our website and sometimes that means it's down for a few hours. I understand your frustrations and ask that you bear with use as we work to get things back up and running.
In the meantime, please feel free to contact me via PM with your reservation information and contact info (including full name, HHonors number and email address) and I can try to assist!
Thanks,
Erin
Thanks for the response. I called the property directly and all of my questions/concerns were quickly resolved.
I hate polluting the main forum board with redundant posts, but there always seems to be something buggy with the HHonors website. My motivation is to keep issues like these visible, rather than hide them in the "Problems and Issues" thread that hasn't been updated since May, 2014.
I also went through the iPhone App to view the aforementioned reservation, and the app continues to return errors and crash. This is after deleting and reinstalling the app, both using iOS7 and iOS8. Both the current version, and previous versions, of the iPhone app have around 2 out of 5 stars in their iTunes rating.
Is Hilton IT aware of the ratings?
Is there a plan of attack to respond to the frequently-mentioned issues?
What is Hilton IT doing to actively improve the functionality of the website and app?
Sep 29, 2014, 12:31 pm
#2660
Join Date: Feb 2007
Location: SFO/STS
Programs: UA Gold-1MM, Hhonors Diamond, Marriott/SPG Gold
Posts: 1,090
It would be helpful if they just noted that the site was down and the approximate time it would be back up.
Sep 29, 2014, 12:34 pm
#2661
Join Date: Feb 2007
Location: SFO/STS
Programs: UA Gold-1MM, Hhonors Diamond, Marriott/SPG Gold
Posts: 1,090
I was able to make 1 reservation this morning, but for the last 2 hours have been getting error messages. I need to finish making all reservations for an upcoming trip, It would be helpful if they just made note that "site is down, will be back up at xx:00".
Sep 29, 2014, 2:01 pm
#2662
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,323
Sep 29, 2014, 2:16 pm
#2663
In memoriam
Join Date: Aug 1999
Location: Danville, CA
Programs: AA EXP - UA *G MM - HH Diamond - Hertz PC
Posts: 3,242
Just did it a few minutes ago and the reservation came through fine about 15 minutes later.
Sep 29, 2014, 3:05 pm
#2664
Join Date: Sep 2011
Posts: 3
decided to check out Hilton because of the new promo... this does not look like a good sign when there's a 175+ page thread for their website.
Sep 29, 2014, 3:39 pm
#2665
Join Date: Jan 2011
Location: New England
Programs: UA 1P, Hyatt Diamond, HH Diamond, Marriott Gold
Posts: 1,502
Due to technical issues we cannot access your customer profile right now.
Sep 29, 2014, 5:01 pm
#2666
Join Date: Jan 2009
Programs: DAL Plat, HH LT Diamond
Posts: 280
...
so... hilton website is down.
ALL DAY
ON A MONDAY
GO HILTON
(this is BS btw.... no one does "updates" on a monday)
ALL DAY
ON A MONDAY
GO HILTON
(this is BS btw.... no one does "updates" on a monday)
Sep 29, 2014, 5:36 pm
#2667
Join Date: Dec 2012
Location: Venice, Florida
Programs: Hilton Diamond
Posts: 2,607
website is blank?
I cannot pull up my upcoming reservations, etc....anyone else seeing this issue??
thanks!
thanks!
Sep 29, 2014, 5:52 pm
#2668
Join Date: Nov 2004
Location: PDX
Programs: AA LT PLT (3.6+ MM), UA 1K LT Gold, Hilton LT Diamond, Bonvoy Gold.
Posts: 1,663
IOW business as usual at Hilton. I was trying to check-in for a 3 night stay this week and am SOL. Also tried the mobile app and it keeps telling me I have the wrong username or password, when I know it is correct.
Hilton - it is time to fire your IT people. You website is slow as all heck when it is 'working' but the downtime is ridiculous for a supposed world class hotel chain.
Sep 29, 2014, 5:53 pm
#2669
Join Date: May 2014
Posts: 6
Can't sign in and got signed out (and unable to get back in) of iOS app when I tried to check that. Noticed about an hour ago that all my upcoming reservations had vanished from the app, too.
Sep 29, 2014, 5:57 pm
#2670
Join Date: Nov 2004
Location: PDX
Programs: AA LT PLT (3.6+ MM), UA 1K LT Gold, Hilton LT Diamond, Bonvoy Gold.
Posts: 1,663
Yep still down. It is coming up on 24 hours since I was last able to access my profile. I have a 3-day stay coming up and was invited to check in on Sunday night, which I haven't been able to do. What's the point in dangling the option to check in (and hopefully secure a reasonably decent room) if you can't actually do it? Grr