[ARCHIVE to 2015] Problems and Issues with Hilton Family Internet Web Sites
May 15, 2013, 10:42 pm
#2551
Join Date: Dec 2007
Location: SYR
Programs: US/AA-Platinum, Hilton-Diamond, Marriott-Gold, AVIS-Presidents Club, National-Executive Elite
Posts: 2,755
May 16, 2013, 5:35 pm
#2552
Join Date: Mar 2009
Location: Connecticut
Programs: Hilton Diamond, Delta Gold, Marriott Gold
Posts: 342
Hilton site is the worst!!
May 18, 2013, 1:00 pm
#2553
Join Date: Mar 2011
Programs: AA, UA, DL, AS, LH, BA, VS, HHonors, Hyatt, Club Carlson, IHG, Marriott
Posts: 833
They are indeed some tech issues with their site at the moment. One of their reps also confirmed it with me on the phone.
For instance, for quiet some time I haven't been able to see any point activity for the last year excluding hotel stays even though the point balance and elite status reflected are accurate.
For instance, for quiet some time I haven't been able to see any point activity for the last year excluding hotel stays even though the point balance and elite status reflected are accurate.
May 18, 2013, 1:28 pm
#2554
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
May 19, 2013, 1:09 am
#2555
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,223
It won't take my PIN/password. It doesn't say it's wrong, it just blanks it out over and over...I put it in, blank. Put it in again, blank.
May 19, 2013, 1:28 am
#2556
Join Date: May 2013
Location: SF, CA
Posts: 63
Yeah I have always had trouble with them as well
May 19, 2013, 10:29 am
#2557
Join Date: Oct 2011
Location: LAS - where you can get married and divorced in the same 24 hour period. Perfect for the woman who's saving herself for marriage and the man who wants a one night stand.
Programs: DL DM, Hilton Diamond, IHG Diamond, Marriott Platinum, UA, AA, AS, WN kettle, Hertz PC
Posts: 1,613
I just tried logging in to see my points from my last stay and make sure they posted correctly when I found all Hilton sites to be down. The error?
Description: Unable to locate the server named "www.hilton.com" --- the server does not have a DNS entry. Perhaps there is a misspelling in the server name, or the server no longer exists. Double-check the name and try again.
How does a company as large as Hilton have such major issues as this? If any of our major systems went down like this, I would be out of a job.
Description: Unable to locate the server named "www.hilton.com" --- the server does not have a DNS entry. Perhaps there is a misspelling in the server name, or the server no longer exists. Double-check the name and try again.
How does a company as large as Hilton have such major issues as this? If any of our major systems went down like this, I would be out of a job.
When you type in a web address your computer asked the DNS server for the IP address of the site, then uses the IP address to route your request. no where on the Internet are names used - only IP addresses. Names are for humans. hilton.com is easier to remember than an address like 165.254.124.20.
May 19, 2013, 6:49 pm
#2558
Join Date: Feb 2013
Programs: Southwest, United, Hilton
Posts: 7
HH System Down on Saturday Nights
Hi,
New member of the forum here. Last night I encountered an issue with the HH program that I can't believe I am the first person to have gone through, and I am surprised that HH doesn't have a work-around. Yesterday I have a rewards stay booked at a hotel (my first redemption as I have just recently joined program) - there was a small chance I wasn't going to need the room, so I called the 800 number, and the HH employee cancelled my reservation & let me know I could rebook at anytime, 24/7, as long as there was availability. About 11 pm, 4 hours from home, and my other plans falling through, I called HH to book a reservation at the exact hotel my cancelled reservation. I was told on the phone that no reservation could be made because every Saturday night their booking system goes down for updates for about 4-5 hours. Many times I was told that there was nothing they could do for me, until the HH, who was great, finally agreed to refund the cost of my hotel, because the points could not be processed. Obviously a few issues here:
Anyway, for anyone looking to do a last minute reservation for Saturday Night (after 10 pm central I was told), beware...
New member of the forum here. Last night I encountered an issue with the HH program that I can't believe I am the first person to have gone through, and I am surprised that HH doesn't have a work-around. Yesterday I have a rewards stay booked at a hotel (my first redemption as I have just recently joined program) - there was a small chance I wasn't going to need the room, so I called the 800 number, and the HH employee cancelled my reservation & let me know I could rebook at anytime, 24/7, as long as there was availability. About 11 pm, 4 hours from home, and my other plans falling through, I called HH to book a reservation at the exact hotel my cancelled reservation. I was told on the phone that no reservation could be made because every Saturday night their booking system goes down for updates for about 4-5 hours. Many times I was told that there was nothing they could do for me, until the HH, who was great, finally agreed to refund the cost of my hotel, because the points could not be processed. Obviously a few issues here:
- Being told that HH could reserve 24/7
- No work around for people who want to book using HH points during weekly software updates
Anyway, for anyone looking to do a last minute reservation for Saturday Night (after 10 pm central I was told), beware...
May 19, 2013, 7:37 pm
#2559
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,187
Overall the website is often down. Even when it is running it often will give me fits trying to book my corporate rate. Or gives some other funky error in the reservation process.
May 19, 2013, 8:13 pm
#2560
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,028
Saturday nights have long been known for the website being down. Quite frustrating.
http://www.flyertalk.com/forum/hilto...y#post20737523
http://www.flyertalk.com/forum/hilto...y#post19957262
http://www.flyertalk.com/forum/hilto...y#post17399591
http://www.flyertalk.com/forum/hilto...y#post20737523
http://www.flyertalk.com/forum/hilto...y#post19957262
http://www.flyertalk.com/forum/hilto...y#post17399591
Last edited by cblaisd; May 19, 2013 at 8:40 pm
May 19, 2013, 8:30 pm
#2561
Join Date: Nov 2010
Location: No. California
Programs: UA MP HH LTD
Posts: 2,041
No disrespect intended, but to come on a place like FlyerTalk, that has tens of millions of posts and hundreds of thousands of members, many of whom are professional travelers, and to think no one else has thought of an issue, or has ever had this problem occur, or this question, is ...well...naïve.
May 19, 2013, 10:31 pm
#2562
Moderator: Hilton Honors, Practical Travel Safety Issues & San Francisco
Join Date: Jan 2001
Location: San Francisco CA
Programs: UA, Hilton, Priceline, AirBnB
Posts: 11,007
The OP is new to FT, new to the HH program
He discovered something he thought we should know and made it his first post - I say thanks and welcome!
May 20, 2013, 9:21 am
#2563
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Does this affect posting? My Elite counter doesn't reflect my last two stays, one of which still says "pending" although the points seem to have been credited>
Jul 3, 2013, 2:21 pm
#2564
Join Date: Mar 2011
Programs: AA, UA, DL, AS, LH, BA, VS, HHonors, Hyatt, Club Carlson, IHG, Marriott
Posts: 833
My point balance on my online account currently says 0. Almost freaked out... Turns out it's just another glitch.
Jul 3, 2013, 3:06 pm
#2565
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Yes, and it is being discussed already. Major maintenance a couple of weekends ago, everything is FUBAR since. The points will put on occasional appearance, but they are backstage much of the time.