Oct 22, 2014, 4:27 pm
Last edit by: davie355
HHonors Sign In (if the link has disappeared)
https://secure3.hilton.com/en/hh/customer/login/index.htm
https://secure3.hilton.com/en/hh/customer/login/index.htm
Consolidated "CAPTCHA for logging in?" thread
Aug 31, 2017, 12:36 pm
#466
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
I find that Award Wallet is no longer able to update my HH account without asking for the Captcha and however many attempts I go through it never verifies, it just keeps giving another bunch of images.
Sep 18, 2017, 4:23 pm
#467
Join Date: Mar 2009
Location: PHX
Programs: HHonors Lifetime Diamond, UA Million Miler Gold, Marriott Platinum
Posts: 1,142
Hilton webpage: Log in complaint
I am finding the Hilton webpage very laborious to log into. Wants me to acknowledge I am not a robot and even after wants me to go through further steps to prove it.
I know this is pretty minor but also irritating to go through this every time to access my account.
I know this is pretty minor but also irritating to go through this every time to access my account.
Sep 18, 2017, 6:23 pm
#468
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Well, could be like the IHG site that only requires a 4 number pin. Yes a pain. But I would rather this than the other with all the data breaches. At least makes it harder for the hackers.
Sep 22, 2017, 7:07 am
#469
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,323
34 clicks this morning to get through the CAPTCHA. Thirty. Four.
I had to complete 6 different CAPTCHA tests. Does the post upon which a street sign sits fall under the definition of a “street sign”? Is a cupcake a cake or not? If the CAPTCHA asks you to click on all images with a car, do you click on images that show multiple cars?
Hilton IT stinks.
I had to complete 6 different CAPTCHA tests. Does the post upon which a street sign sits fall under the definition of a “street sign”? Is a cupcake a cake or not? If the CAPTCHA asks you to click on all images with a car, do you click on images that show multiple cars?
Hilton IT stinks.
Sep 22, 2017, 10:55 am
#470
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
34 clicks this morning to get through the CAPTCHA. Thirty. Four.
I had to complete 6 different CAPTCHA tests. Does the post upon which a street sign sits fall under the definition of a “street sign”? Is a cupcake a cake or not? If the CAPTCHA asks you to click on all images with a car, do you click on images that show multiple cars?
Hilton IT stinks.
I had to complete 6 different CAPTCHA tests. Does the post upon which a street sign sits fall under the definition of a “street sign”? Is a cupcake a cake or not? If the CAPTCHA asks you to click on all images with a car, do you click on images that show multiple cars?
Hilton IT stinks.
The latest one I've been getting is select the vehicles and there are none there to select it's all road signs
Sep 26, 2017, 4:47 pm
#471
Join Date: Nov 2010
Location: Central New Jersey (EWR)
Programs: UA Mileage Plus, DL SkyMiles, HHonors (Gold)
Posts: 292
I know this is going to sound stupid, but why does Hilton have this feature? And who do we complain to about it?
None of the other hotel or airline websites have this annoying feature. Most of the others have questions to answer and then the cookies implanted remember that computer forever (or at least until they are deleted) so you don't have to answer them again.
Don't get me wrong. I like the website once you get past the log-in and I understand they seem to be very serious about hacking (and I even appreciate that). I just wish they would change the log-in to something better.
None of the other hotel or airline websites have this annoying feature. Most of the others have questions to answer and then the cookies implanted remember that computer forever (or at least until they are deleted) so you don't have to answer them again.
Don't get me wrong. I like the website once you get past the log-in and I understand they seem to be very serious about hacking (and I even appreciate that). I just wish they would change the log-in to something better.
Sep 26, 2017, 4:54 pm
#472
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,222
I know this is going to sound stupid, but why does Hilton have this feature? And who do we complain to about it?
None of the other hotel or airline websites have this annoying feature. Most of the others have questions to answer and then the cookies implanted remember that computer forever (or at least until they are deleted) so you don't have to answer them again.
Don't get me wrong. I like the website once you get past the log-in and I understand they seem to be very serious about hacking (and I even appreciate that). I just wish they would change the log-in to something better.
None of the other hotel or airline websites have this annoying feature. Most of the others have questions to answer and then the cookies implanted remember that computer forever (or at least until they are deleted) so you don't have to answer them again.
Don't get me wrong. I like the website once you get past the log-in and I understand they seem to be very serious about hacking (and I even appreciate that). I just wish they would change the log-in to something better.
Sep 26, 2017, 6:51 pm
#473
Join Date: Jan 2003
Posts: 3,786
This is strange. For the last year or 2, I didn't have to do anything for CAPTCHA other than just checking the square. No test or anything. Maybe because I am always logged in to my google account on any browser?
Not just Hilton, but any sites that use CAPTCHA. I guess I am a trusted google user.
Not just Hilton, but any sites that use CAPTCHA. I guess I am a trusted google user.
Sep 27, 2017, 12:31 pm
#474
Join Date: Dec 2016
Posts: 246
Audio Option
I know this is going to sound stupid, but why does Hilton have this feature? And who do we complain to about it?
None of the other hotel or airline websites have this annoying feature. Most of the others have questions to answer and then the cookies implanted remember that computer forever (or at least until they are deleted) so you don't have to answer them again.
Don't get me wrong. I like the website once you get past the log-in and I understand they seem to be very serious about hacking (and I even appreciate that). I just wish they would change the log-in to something better.
None of the other hotel or airline websites have this annoying feature. Most of the others have questions to answer and then the cookies implanted remember that computer forever (or at least until they are deleted) so you don't have to answer them again.
Don't get me wrong. I like the website once you get past the log-in and I understand they seem to be very serious about hacking (and I even appreciate that). I just wish they would change the log-in to something better.
Sep 27, 2017, 12:41 pm
#475
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Salt Lake City, Utah, USA
Posts: 10,003
Today I was asked to click on pictures of "a bus". Singular. But one of the tiles contained a picture of several buses. So do I click on it, or not?
Apr 14, 2019, 12:50 pm
#477
Join Date: Sep 2015
Location: flyover country
Posts: 2,435
The only time I needed to wade through more than four screens (with multiple clicks on each screen, of course), it was nine screens and then I was returned to the home page. Later I read (on FlyerTalk, of course) that I was probably logged in, but there was no indication at the time. While I echo your call for two factor authentication, I more strongly call for competent programming (of which 2FA is a part).
Which is worse, Hilton's extensive Captcha interface, or IHG's minimal security interface (with four digit PIN)?
Which is worse, Hilton's extensive Captcha interface, or IHG's minimal security interface (with four digit PIN)?
Apr 14, 2019, 3:08 pm
#478
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Constant Capture Failure (CCF) has been my guilty secret. It's probably a result of over-thinking things: like those bits of a fire hydrant, maybe in or maybe not in a square. It's shaming to keep failing.
Accessing the site via Chrome i get never a glimpse of Captcha. On Safari, though it's big-time CCF. And Safari is my browser of choice,
I'm a techno-zero: but does anyone smart have an explanation for rhis ?
Apr 16, 2019, 4:05 pm
#479
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
i know it's an old post, but i was so pleased to see it
Constant Capture Failure (CCF) has been my guilty secret. It's probably a result of over-thinking things: like those bits of a fire hydrant, maybe in or maybe not in a square. It's shaming to keep failing.
Accessing the site via Chrome i get never a glimpse of Captcha. On Safari, though it's big-time CCF. And Safari is my browser of choice,
I'm a techno-zero: but does anyone smart have an explanation for rhis ?
Constant Capture Failure (CCF) has been my guilty secret. It's probably a result of over-thinking things: like those bits of a fire hydrant, maybe in or maybe not in a square. It's shaming to keep failing.
Accessing the site via Chrome i get never a glimpse of Captcha. On Safari, though it's big-time CCF. And Safari is my browser of choice,
I'm a techno-zero: but does anyone smart have an explanation for rhis ?
Apr 16, 2019, 6:26 pm
#480
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
I sort of half knew it'd be cookies. But I once followed advice to clear cookies and lost all sorts of helpfully saved log in details and other stuff. So I try not to mess with cookies.
So Hilton.com thinks I'm a bot. Fair enough. I'll learn to live with that.