Oh I forgot Gold was higher than Diamond. Nice suite upgrades.

Looks like Evian is being generous at the moment. I booked two standard rooms and did the same eStandby request. Both were upgraded to great junior suites, both with executive lounge access. Very impressed with the hotel overall.

While they did not have the suites, the lady was still so nice and gave us an extra day of the buffet breakfast and our executive lounge access. Nice to see them so kind and apologizing for something that was completely out of their control. It was us that was traveling with our dogs, we dont expect a suite when that happens.

So far the service at this hotel has been exceptional.

Upgraded from standard king room to bilevel jr. suite with sofabed--before I arrived.

Had 3 back-to-back reservations that were automatically combined:
2 award nights from credit card
2 nights on points before the devaluation
1 night paid (but have $100 rebate cert to send in afterwards)

Booked 4 nights paid King Deluxe room

Upgraded to 1 bedroom King Suite, after asking at the front desk if any suites were available.

Ok, now this really pisses me off because I was there for two nights weekend and booked a Junior Suite for two nights and not only did not get upgraded but was down on the fourth floor when I clearly have a high floor preference.

Curious if you asked or not?

I can understand why. The one that really pissed me off on here was a gold getting a presidential suite in Niagra falls. They didn't even upgrade my wife and myself at all and they are giving a lower status the presidential suite????

Sounds like if you ask they will upgrade you over a person that is more entitled to the upgrade that didn't ask. Hilton needs better controls in place like Hyatt has. A diamond who doesn't ask for an upgrade should still be upgraded over a silver or gold.

My wife is gold and has seen silvers she is travelling with get upgraded by asking when she wouldn't have received an upgrade if she hadn't asked.

A diamond should be upgraded before a gold, and a gold should be upgraded before a silver.

I worry about where this thread is going.....

Further up a gold got upgraded to a suite at El Conquistador. I paid $35 night for the privilege, low season. On a recent stay I booked a suite and did not get an upgrade to the bi level suite. A gold got the upgrade from a standard room to the bi level suite. I have stayed at the Ramses Hilton a number of times but never been upgraded beyond an executive room, above a gold reports the Ramses Suite. Embassy Niagara Falls I booked a fallsview suite and got a higher floor, I loved the stay, but a gold gets the presidential suite. Molino Stuckey- which is an epic destination- got a standard suite- gold gets an executive suite. London Hilton Park Lane normally an exec upgrade, last time a very welcome Mayfair Suite. Gold gets a Park Lane suite, very nice upgrade.
I understand it is based on availability etc on arrival, but suites are not a benefit for golds but are for diamonds, I stay (not credit card) 100 nights a year, I really hope it is just timing/ availability and there isn't some marketing thing going on for golds.
What annoyed me the most was at Hilton Avisford Park a number of years ago. As a diamond, I was told no upgrades were available. But my friends, with no Hilton status but an extra child, were upgraded to a suite so that they had more room......... I know it was a one off but it does make you think.

The simple fact is that I should not have to ask to get an upgrade. This is a Diamond benefit and I have previously been making the good faith assumption that there was not one available or another Diamond got the luck of the draw when they were allocating rooms that morning. Its not a Diamond benefit if someone else can specifically ask for it and get it in lieu of myself or another Diamond. I am one who tries to make check-in as fast as possible because its usually be a very long day and I just want the damn keys to my room ASAP, so no I did not ask because I have obviously be making a giant assumption that if an upgrade was available, then I should be getting one and if its not, then me asking for it is a waste of everyone's time.

Incidentally, the suite upgrade feature is something that the online VIP check-in should be giving an option for. Hilton could fix this issue pretty easily if that was the case.

In the case at Avisford Park, I hope you complained to the GM. I stayed at the Palmer House in Chicago recently and we were travelling with another couple that are golds (by a credit card, I earn my diamond status through actual hotel stays and my wife earns hers through credit card use). We wanted to be assured of a larger room so booked a standard king, the booked a small double bed at a lower rate and they got upgraded by asking to the exec level and they weren't going to upgrade us until we asked. We were a status higher and paying a higher rate and the hotel was going to screw us out of an upgrade.

Hilton needs better controls in place on upgrades. I wish there was some way of the diamond desk to see the upgrades that take place in a property based on level. Hyatt will not upgrade a Plat to the club level (their version of Hilton exec level) or to Suites, only diamonds. And I don't have an issue with Hyatt upgrades. Hilton needs to start enforcing the T&C of the program with lounge access and upgrades and make sure the people entitled to the upgrades are getting them.

^^^ You are right, we shouldn't have to request it. A diamond should be upgraded over a gold regardless of if you requested it or not.

If I am not upgraded in advance on Delta and a silver shows up and ask a gate agent if they can sit in first class, the GA isn't going to give them a first class seat over me as a diamond just because they asked.

This is absurd that Hilton is giving people with no status suites over a diamond. Suite upgrades and exec floor upgrades should be for their highest tiers only. And Hilton should also give diamonds guaranteed suite upgrades like Hyatt.

The more I read and think about this the more I think Hilton really needs to issue a certain number of Suite upgrade certificates to Diamonds (using some sort of calculations/ratio) and enable them to book the upgrades themselves when its most meaningful to them in addition to the current Roulette. At the very least set a window for them to go online and check-in and claim an available suite upgrade during a certain window prior to the official check-in time (such as 24/36 hours in advance) and anything not claimed by that time can go the current hodge podge method.

I would love to see the certs as a benefit, that would be great for family lesiure travel, we would be assured a suite at a cheaper rate when I really want it.

I would love to see a diamond level added like SPG has for people who actually stay at hotels. If you stay so many nights at SPG there is a higher level and you are given priority for upgrades over anyone else (problem is getting Hilton to honor that at the front desk) as well as additional points. This helps to insure that their Platinums who actually staying at hotels get upgrade priority over people who have their status through credit cards or have lifetime status and don't stay at SPG's much anymore.

I did not say you should have to ask, but it seems to be the trend. I book my room, then call the day of and ask about an upgrade. If I get it, great (usually I do).

FWIW, the HH program has been flawed like this for quite some time, and upgrades are given to both elite tiers it appears per their T&C. When available. Which are the key words. Everybody would like the hassle free easy upgrades where you check in, they say "Thank you Mr So and So for being a Diamond, we have upgraded you". Sadly HH does not do that, but a simple phone call seems to increase the odds greatly.