Originally Posted by
Miesque
The simple fact is that I should not have to ask to get an upgrade. This is a Diamond benefit and I have previously been making the good faith assumption that there was not one available or another Diamond got the luck of the draw when they were allocating rooms that morning. Its not a Diamond benefit if someone else can specifically ask for it and get it in lieu of myself or another Diamond. I am one who tries to make check-in as fast as possible because its usually be a very long day and I just want the damn keys to my room ASAP, so no I did not ask because I have obviously be making a giant assumption that if an upgrade was available, then I should be getting one and if its not, then me asking for it is a waste of everyone's time.
Incidentally, the suite upgrade feature is something that the online VIP check-in should be giving an option for. Hilton could fix this issue pretty easily if that was the case.
^^^ You are right, we shouldn't have to request it. A diamond should be upgraded over a gold regardless of if you requested it or not.
If I am not upgraded in advance on Delta and a silver shows up and ask a gate agent if they can sit in first class, the GA isn't going to give them a first class seat over me as a diamond just because they asked.
This is absurd that Hilton is giving people with no status suites over a diamond. Suite upgrades and exec floor upgrades should be for their highest tiers only. And Hilton should also give diamonds guaranteed suite upgrades like Hyatt.