Report your Diamond Suite Upgrade success here :)
Dec 9, 2018, 10:09 pm
#422
Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 2,966
Hilton Vienna Stadtpark over thanksgiving weekend
King guest room —> Executive suite (11 (12?) categories up!)
Waldorf Astoria Chicago
Superior King —> Deluxe King cfmd at booking by FHR
Deluxe King —> Junior Suite at check in by virtue of Diamond status
King guest room —> Executive suite (11 (12?) categories up!)
Waldorf Astoria Chicago
Superior King —> Deluxe King cfmd at booking by FHR
Deluxe King —> Junior Suite at check in by virtue of Diamond status
Dec 11, 2018, 11:54 pm
#425
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Hilton San Francisco Union Square. Booked King room, upgraded to microsuite (a little bigger than an ordinary room, not big enough to be a minisuite) at check in.
Dec 12, 2018, 3:48 pm
#427
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,233
The Diamond Desk specifically (or more generally the method, time and place of making a reservation) has no bearing on upgrades. Upgrades, if any, are given by the hotel at the time of check-in. The reservation may have been made an hour, a month or 6 months before - the moment and point of check-in (and rooms available at that time) is what is relevant.
Dec 19, 2018, 9:05 pm
#433
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
An increasingly rare suite upgrade for me:
Doubletree West Palm Beach Airport
Booked AAA King Rate. When I checked in the agent asked if I wanted a high floor or low floor and I said "a suite if you got it" and was told I'd already been upgraded to a junior suite ^
Doubletree West Palm Beach Airport
Booked AAA King Rate. When I checked in the agent asked if I wanted a high floor or low floor and I said "a suite if you got it" and was told I'd already been upgraded to a junior suite ^
Dec 28, 2018, 6:48 pm
#435
Join Date: Jun 2005
Location: ORD (formerly SAN)
Programs: Hilton Diamond; IHG Platinum; Bonvoy Gold; AA Platinum Pro and United Premier Silver (DH = AA EXP)
Posts: 1,929
Waldorf Astoria Chicago (3-night stay)
Booked King Deluxe Room
Got a King Deluxe Room
Said they have no suites available - looks like they might have pre-upgraded others as there were multiple levels of suites for sale as of a couple nights before check-in. Now all suites look to be sold out for the first night of our stay. First time that I haven't been upgraded as a Hilton Diamond and I even booked through Virtuoso.
EDITED TO ADD: Management was able to find a suite upgrade for our last night, but we were comfortable enough in the Deluxe room that we decided to stay there. There is only one sink in the Deluxe (versus 2 in the suites), but there is also a bar sink that we made work for us when we were getting ready in the mornings.
Booked King Deluxe Room
Got a King Deluxe Room
Said they have no suites available - looks like they might have pre-upgraded others as there were multiple levels of suites for sale as of a couple nights before check-in. Now all suites look to be sold out for the first night of our stay. First time that I haven't been upgraded as a Hilton Diamond and I even booked through Virtuoso.
EDITED TO ADD: Management was able to find a suite upgrade for our last night, but we were comfortable enough in the Deluxe room that we decided to stay there. There is only one sink in the Deluxe (versus 2 in the suites), but there is also a bar sink that we made work for us when we were getting ready in the mornings.
Last edited by TravelLawyer; Jan 14, 2019 at 12:48 pm