Report your Diamond Suite Upgrade success here :)
Mar 25, 2018, 3:54 pm
#272
Join Date: Aug 2017
Location: Manchester, UK
Programs: Emirates Skywards (Gold), Hilton (Diamond), Radisson (Gold)
Posts: 370
London Olympia - Booked a Double, got upgraded to a King Executive
Birmingham Metropole - Booked a Twin Deluxe, didn’t need a twin in the end, went to asked to change it and came away with a Queen Executive
Maidstone - Booked a Queen, night before and the app is showing King Deluxe
Questions:
Birmingham Metropole - Booked a Twin Deluxe, didn’t need a twin in the end, went to asked to change it and came away with a Queen Executive
Maidstone - Booked a Queen, night before and the app is showing King Deluxe
Questions:
- When you are upgraded the night before, is there any point holding out for a further upgrade? I see lots of posts that say “saw I was upgraded so went ahead and OLCI”
- I potentially need a whole new thread for this if the answer is “no” but is there any rules/logic as to what Queen/Queen Deluxe, King/King Deluxe etc mean in terms of room features? (IMO, a Queen at the Hampton London Docklands is a better room than a King Deluxe at Hilton London Olympia)
Mar 26, 2018, 12:27 am
#273
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
London Olympia - Booked a Double, got upgraded to a King Executive
Birmingham Metropole - Booked a Twin Deluxe, didn’t need a twin in the end, went to asked to change it and came away with a Queen Executive
Maidstone - Booked a Queen, night before and the app is showing King Deluxe
Questions:
Birmingham Metropole - Booked a Twin Deluxe, didn’t need a twin in the end, went to asked to change it and came away with a Queen Executive
Maidstone - Booked a Queen, night before and the app is showing King Deluxe
Questions:
- When you are upgraded the night before, is there any point holding out for a further upgrade? I see lots of posts that say “saw I was upgraded so went ahead and OLCI”
- I potentially need a whole new thread for this if the answer is “no” but is there any rules/logic as to what Queen/Queen Deluxe, King/King Deluxe etc mean in terms of room features? (IMO, a Queen at the Hampton London Docklands is a better room than a King Deluxe at Hilton London Olympia)
myself , if I get an upgrade to executive level I generally then do OLCI to hopefully secure a good room, but again this is my personal strategy.
Last edited by wizla; Mar 26, 2018 at 12:33 am Reason: extra information added
Apr 1, 2018, 10:15 am
#275
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Hilton Toronto Airport. Upgraded to a suite without asking, agent told me at check in she had already done it. Looking back through this thread it was my first HH Diamond suite upgrade since July 7, 2017 
Apr 1, 2018, 10:35 am
#276
Join Date: Jan 2012
Programs: HH Diamond
Posts: 695
Hilton Cyprus
One night stay Hilton Cyprus - arrived at 4am straight from the airport, granted late checkout for 3pm on the same day. Upgraded from basic room to second largest suite. Exec lounge had no breakfast service, and no afternoon tea. Outdoor pool still closed in March.
Apr 1, 2018, 4:03 pm
#277
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,626
As an HH gold, didn’t get an upgrade on first award stay, but had a noisy AC. Sent in a comment and the response from a staff member was let me know for next trip. I did and got a suite. Checked out the next morning and because of massive weather problems, flight was rescheduled. Back to hotel, asked if I could get the same room back. It wasn’t available but got another suite upgrade. All 3 stays were on HH points.
Apr 1, 2018, 8:50 pm
#278
Join Date: Oct 2011
Location: WSSS/RCTP
Programs: SQ KF, A3 Gold, CI Dynasty, UA MileagePlus, ANA AMC, HH Gold, M&C Gold, SPG Gold
Posts: 317
Doubletree Melaka
Booked base room. Upgraded to junior suite during check in. Requested for late check out and was offered 3pm too.
Apr 3, 2018, 9:21 pm
#279
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
DoubleTree Saint Louis Park, MN. 4 night stay, convention rate. Upgraded to a suite (that hotel has a lot of suites).
Apr 3, 2018, 10:37 pm
#280
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,162
Hilton Sandon, South Africa
Booked a standard King for a 5 night stay.
Upgraded to a One bedroom terrace suite (2nd best room type they have) on the exec floor.
However when I got to the room there was the distinct smell of damp, and there were multiple industrial fans in the room drying the carpet near the terrace doors. The carpet was all but dry, but the smell was too much...
Changed to a standard one bedroom suite on the floor below which was the best they had available.
Talking to the staff a little afterwards they stated that room wasn't supposed to be assigned until at least the next day.
Upgraded to a One bedroom terrace suite (2nd best room type they have) on the exec floor.
However when I got to the room there was the distinct smell of damp, and there were multiple industrial fans in the room drying the carpet near the terrace doors. The carpet was all but dry, but the smell was too much...
Changed to a standard one bedroom suite on the floor below which was the best they had available.
Talking to the staff a little afterwards they stated that room wasn't supposed to be assigned until at least the next day.
Apr 3, 2018, 10:39 pm
#281
Join Date: Jun 2009
Location: LAX
Programs: HH Diamond, Kimpton IC, Marriott Plat, AS MVP Gold
Posts: 549
Conrad Bora Bora
Checked in today with a standard point reservation for 5 nights. Was in the system as gold (time of booking wasn’t diamond). Got upgraded to standard overwater villa no charge.
Apr 4, 2018, 8:22 am
#283
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,323
Hampton Inn, Florence, SC
Booked a 1K standard room. Upgraded to a corner suite with separate bedroom, massive bathroom (separate commode, shower, and sink areas), and kitchen.
Very pleasant surprise!
Booked a 1K standard room. Upgraded to a corner suite with separate bedroom, massive bathroom (separate commode, shower, and sink areas), and kitchen.
Very pleasant surprise!
Apr 4, 2018, 12:31 pm
#284
Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 2,966
DT Doha
Reservation made under +1's name who is a DM. Upon check in, we got upgraded from a base king to the presidential suite!
Apr 18, 2018, 3:21 pm
#285
Join Date: Aug 2017
Location: Manchester, UK
Programs: Emirates Skywards (Gold), Hilton (Diamond), Radisson (Gold)
Posts: 370
It seems my post about non-suite upgrades got deleted, so I’m back with an offered but declined suite upgrade to report, I hope this fits the bill for this thread.
I had a Queen room booked at the Curio Trafalgar St. James. There was no pre-upgrade and no mention of one during check-in until right as the keys were being prepared, I asked and was then offered my choice of all the suites as all were presently vacant. I asked if I could have a double queen instead so a friend could join me and that seemed to please him to offer - everyone wins!
I had a Queen room booked at the Curio Trafalgar St. James. There was no pre-upgrade and no mention of one during check-in until right as the keys were being prepared, I asked and was then offered my choice of all the suites as all were presently vacant. I asked if I could have a double queen instead so a friend could join me and that seemed to please him to offer - everyone wins!