Report your Diamond Suite Upgrade success here :)
Oct 20, 2017, 11:20 pm
#181
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,272
A friend (zero status) stayed here recently & was upgraded from Std Room to Presidential Suite. Who knows why?!
Oct 21, 2017, 9:51 am
#182
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
That could happen if they were booked full (or overbooked) and that was the only room left. It would be cheaper to give them the presidential suite than walk them. Now, I would hope it would go to someone with status, but perhaps everyone with status had multi-night stays and the Presidential was booked the following night.
Oct 21, 2017, 9:13 pm
#183
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,272
That could happen if they were booked full (or overbooked) and that was the only room left. It would be cheaper to give them the presidential suite than walk them. Now, I would hope it would go to someone with status, but perhaps everyone with status had multi-night stays and the Presidential was booked the following night.
Oct 22, 2017, 8:23 am
#184
Join Date: Jan 2005
Programs: Aegean Airlines Silver, British Airways Gold, Virgin Atlantic Silver
Posts: 1,740
Beware the Doubletree Kuala Lumpur.
As a Diamond I couldn't even get an upgrade to an executive room. First they claimed that they were fully booked, when shown inventory on the HHonors app they then claimed that the rooms were only available after 10pm.
Was offered a late check out which I didn't need as compensation for 40 mins wasted. Was dealing with the assistant front desk manager who said late checkout was "the best that they could do".
In one word. Lacking... (unlike the Doubletree Johor Bahru which are excellent and honor upgrades to suites)...
As a Diamond I couldn't even get an upgrade to an executive room. First they claimed that they were fully booked, when shown inventory on the HHonors app they then claimed that the rooms were only available after 10pm.
Was offered a late check out which I didn't need as compensation for 40 mins wasted. Was dealing with the assistant front desk manager who said late checkout was "the best that they could do".
In one word. Lacking... (unlike the Doubletree Johor Bahru which are excellent and honor upgrades to suites)...
Edit: went back to reception and got my upgrade
Last edited by gallagher; Oct 22, 2017 at 10:08 am Reason: Update
Oct 22, 2017, 10:46 am
#185
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
6/6 stays as HHD at DT Kul upgrade from base room (paid corp rate) without asking , to Dlx suite, though each time was 6pm or late checkin. Often modded the night before arrival.
Oct 25, 2017, 1:38 pm
#186
Join Date: Jul 2007
Location: PDX
Programs: AA (Gold), Alaska MVP, Hilton Diamond, Hyatt Plat, IHG Plat, SPG Gold,
Posts: 513
Doubletree Victoria, British Columbia
Great location in Victoria BC, just behind the famous Empress Hotel.
Booked four nights on three different reservations...
1 night for each using two free night certificates (so lowest standard room)
2 more nights in the lowest price standard room paying the AARP rate
Emailed hotel a couple of days prior to arrival and asked that the reservations be combined and for a nice view if possible (didn't ask for a suite). All three reservations were then pre-upgraded to a large one bedroom suite.
Upon check in asked if there was a chance to upgrade further to harbor view but that wasn't possible. Still we had a nice view of the area from a balcony room on a high floor (with a peak-a-boo around the corner of the harbor) and loved the suite.
Booked four nights on three different reservations...
1 night for each using two free night certificates (so lowest standard room)
2 more nights in the lowest price standard room paying the AARP rate
Emailed hotel a couple of days prior to arrival and asked that the reservations be combined and for a nice view if possible (didn't ask for a suite). All three reservations were then pre-upgraded to a large one bedroom suite.
Upon check in asked if there was a chance to upgrade further to harbor view but that wasn't possible. Still we had a nice view of the area from a balcony room on a high floor (with a peak-a-boo around the corner of the harbor) and loved the suite.
Oct 31, 2017, 9:26 pm
#187
Join Date: Aug 2014
Location: Antwerpen - Belgium
Programs: HHonors Diamond, Melia Silver, NH silver, H10 Class
Posts: 659
Hilton Millennium Bangkok
Booked cheapest room for 3 nights, upgraded to King River View suite. Extra charge for 3rd person (original booking was for 2) but lounge access was also granted for 3rd person. A very happy stay!
Booked cheapest room for 3 nights, upgraded to King River View suite. Extra charge for 3rd person (original booking was for 2) but lounge access was also granted for 3rd person. A very happy stay!
Nov 1, 2017, 4:32 am
#188
Join Date: Nov 2016
Location: Thailand
Programs: BA Silver (OWS), OZ Diamond (*G), TK Elite (*G), HH Diamond, Marriott Gold
Posts: 361
Conrad Bangkok
Booked standard King 2 nights cash 2 nights with points. Received 117m2 King Deluxe Suite. Have never gotten upgraded past a King Exec here so nice surprise for a 4 night stay.
Nov 1, 2017, 9:08 am
#189
Join Date: May 2007
Location: Belgium
Programs: HHonors Lifetime Diamond
Posts: 269
Hilton Brussels Grand place: One bedroom suite
Hilton London Bankside: One bedroom deluxe suite
Hilton Rotterdam: Executive suite
So far since the launch of suite upgrades a 100 procent succes unless a hotel is sold out.
Must say we exclusively stay at WA, Conrad, Hilton and curio brands. And all cash stays and everytime we dine on property so I believe this has something to do with the upgrade success.
Hilton London Bankside: One bedroom deluxe suite
Hilton Rotterdam: Executive suite
So far since the launch of suite upgrades a 100 procent succes unless a hotel is sold out.
Must say we exclusively stay at WA, Conrad, Hilton and curio brands. And all cash stays and everytime we dine on property so I believe this has something to do with the upgrade success.
Nov 1, 2017, 9:55 am
#190
Join Date: Aug 2015
Location: GSO
Programs: AAdvantage Platinum, Hilton Diamond, Marriott Gold, National Car Rental Exec. Elite
Posts: 134
From my recent travels...67% success rate
Hilton Miami Downtown
Miami, FL, USA
Booked: 1 King Bed [Standard]
Upgraded: 1 King 1 Bedroom Suite Bayview [697 sq ft, corner room]
Hilton Cincinnati Netherland Plaza
Cincinnati, OH, USA
Booked: 1 King Bed Deluxe [Standard]
Upgraded: 1 King Bed Junior Suite
Hilton Columbus Downtown
Columbus, OH, USA
Booked: 1 King Bed [Standard]
Upgraded: 1 King Bed Deluxe Suite [580 sq ft, top floor]
Hilton College Station & Conference Center
College Station, TX, USA
Booked: 1 King Bed [Standard]
Upgraded: 1 King Bed Corner Suite [top floor]
DoubleTree by Hilton Hotel Dallas - Market Center
Dallas, TX, USA
Booked: 1 King Bed [Standard]
Upgraded: 1 King Bed Junior Suite [top floor]
DoubleTree by Hilton Hotel Austin
Austin, TX, USA
Booked: 1 King Bed [Standard]
Upgraded: 1 Bedroom King Suite [750 sq ft]
Hilton Miami Downtown
Miami, FL, USA
Booked: 1 King Bed [Standard]
Upgraded: 1 King 1 Bedroom Suite Bayview [697 sq ft, corner room]
Hilton Cincinnati Netherland Plaza
Cincinnati, OH, USA
Booked: 1 King Bed Deluxe [Standard]
Upgraded: 1 King Bed Junior Suite
Hilton Columbus Downtown
Columbus, OH, USA
Booked: 1 King Bed [Standard]
Upgraded: 1 King Bed Deluxe Suite [580 sq ft, top floor]
Hilton College Station & Conference Center
College Station, TX, USA
Booked: 1 King Bed [Standard]
Upgraded: 1 King Bed Corner Suite [top floor]
DoubleTree by Hilton Hotel Dallas - Market Center
Dallas, TX, USA
Booked: 1 King Bed [Standard]
Upgraded: 1 King Bed Junior Suite [top floor]
DoubleTree by Hilton Hotel Austin
Austin, TX, USA
Booked: 1 King Bed [Standard]
Upgraded: 1 Bedroom King Suite [750 sq ft]
Nov 3, 2017, 11:53 am
#192
Join Date: Feb 2004
Location: UK
Posts: 400
Last minute booking returning to London Canary Wharf and within an hour of booking preupgraded from Deluxe room to the cherished Executive Suite ^
Rate is £136 and will receive 10% cashback as part of the current UK Visa card offer
Rate is £136 and will receive 10% cashback as part of the current UK Visa card offer
Nov 19, 2017, 6:28 am
#193
Join Date: Oct 2013
Location: Copenhagen, Denmark
Programs: Mainly Hilton Hhonors, SAS Eurobonus
Posts: 1,981
Hilton Molino Stucky Venice.
Diamond.
November.
Paid stay - 4 nights.
Upgraded from standard room to executive suite (no view) - it was a corner suite so lots of windows - very nice indeed.
Diamond.
November.
Paid stay - 4 nights.
Upgraded from standard room to executive suite (no view) - it was a corner suite so lots of windows - very nice indeed.
Nov 19, 2017, 10:24 am
#194
Join Date: Jan 2006
Location: RIX
Programs: SAS Lifetime Gold, HHonors Lifetime Diamond, TK*G Elite+, airBaltic VIP, Sixt Plat, Hertz Gold
Posts: 1,079
Nov 19, 2017, 10:35 am
#195
Join Date: Jan 2000
Location: ATL - DL DM/3MM - HH Lifetime Diamond - Marriott Lifetime Plat
Posts: 3,117
Doubletree - Dallas Love Field. I had booked a room with 2 Queen beds as a King wasn't available. The morning of my stay, they called my cell and asked if I would like an upgrade to a King Suite - very nice!